Aldi Mobile complaints

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Aldi mobile uses the Telstra network to deliver its services. According to its Complaints Handling Policy, Aldi Mobile's complaints handling process takes into consideration consumer rights under the Telecommunications (Consumer Complaints Handling) Industry Standard 2018. According to the telco ombudsman annual report, Medion Australia P/L operating as Aldi Mobile, received 572 complaints in the 2021-2022 period. It also ranks as the 10th highest provider when ranked by number of complaints received.

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Aldi Mobile
80
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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complaints we’ve resolved

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Telco

Issue with refund

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Xiu
Telco

No Service / Outage

Very worse customer service, no support at all. First of all the call centre is in overseas and you cant understand them properly. Its too noisy often in the call centre. Aldi mobiles will not call you back and ask you have your issue sorted or not.
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Mathew
Telco

Other

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Jacob
Telco

Marketing / Information

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Geoffrey
Telco

Customer Service

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Mary
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How to make your

Aldi Mobile

complaint

Your options for contacting

Aldi Mobile

to resolve a complaint.

Phone
1300 989 000
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Post
89495 MEDION Australia CHATSWOOD NSW 2067
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In person
N/A
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Online
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/what-is-esupport-and-how-do-i-use-it
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Complaint Policy
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/how-to-make-a-complaint
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Hardship Assistance
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/financial-hardship-unable-to-pay-for-your-aldimobile-service
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