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My complaint was closed by Ajust.
—
Xiu
Aldi mobile uses the Telstra network to deliver its services. According to its Complaints Handling Policy, Aldi Mobile's complaints handling process takes into consideration consumer rights under the Telecommunications (Consumer Complaints Handling) Industry Standard 2018. According to the telco ombudsman annual report, Medion Australia P/L operating as Aldi Mobile, received 572 complaints in the 2021-2022 period. It also ranks as the 10th highest provider when ranked by number of complaints received.
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Aldi Mobile
80
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Aldi Mobile
complaints we’ve resolved
Telco
Issue with refund
Closed
22/9/2023
Sent
15/9/2023
Issue with refund
Submitted for
Xiu
Closed
September 22, 2023
Telco
No Service / Outage
Closed
1/11/2022
Sent
3/10/2022
Very worse customer service, no support at all. First of all the call centre is in overseas and you cant understand them properly. Its too noisy often in the call centre. Aldi mobiles will not call you back and ask you have your issue sorted or not.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Mathew
No Service / Outage
Submitted for
Mathew
Closed
November 1, 2022
Telco
Other
Closed
Sent
22/6/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacob
Other
Submitted for
Jacob
Closed
Telco
Marketing / Information
Closed
Sent
22/6/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Marketing / Information
Submitted for
Geoffrey
Closed
Telco
Customer Service
Closed
Sent
27/4/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Customer Service
Submitted for
Mary
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Aldi Mobile
complaint
Online
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/what-is-esupport-and-how-do-i-use-it
Details missing. Help fill in the gaps.
Complaint Policy
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/how-to-make-a-complaint
Details missing. Help fill in the gaps.
Hardship Assistance
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/financial-hardship-unable-to-pay-for-your-aldimobile-service
Details missing. Help fill in the gaps.
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