Vodafone

Complaints

The company are all just a bunch of scamming bastards out to rip people off. Massive increases in pricing, not being informed properly about the increases, when signing up you get told that amout is all you will pay and not a swnt more only for a nation wide increase so that not vodafones problem. And so much more. SCAMMERS!!! you will never get my business again!!!

I ordered& received an iphone 14 in May 2024 for my son. I have both of our phone accounts & devices through Vodaphone @ have been a customer for 10+ yrs. Device rec’d was a locked iphone for a company ‘SalesForce’. When Vodaphone call operators & hours of sitting in a store in Southport, Qld - we were sent to Apple where they could not unlock due to Salesforce registered device. I want a refund since May ‘24 on this locked device and want to leave this device at a Vodaphone store. I will buy a new phone myself as I do not wish my son to go through this stress and shocking denial that ‘this can’t be true’! Comments from call operators and at the store.

I have a unauthorised transaction on my card

On May 10, 2024, I contacted Vodafone via virtual chat requesting an additional benefit to my account due to dissatisfaction with the services provided. The representative sarcastically offered only a $5 discount, claiming it was the maximum possible, when I was seeking an increase in my internet package. Faced with this situation, I requested the immediate cancellation of my mobile and home internet plans.The representative confirmed that the plans were canceled, and when I asked about the need to return the modem, he stated it wasn't necessary, citing a policy previously informed to me by another Vodafone representative, where the modem would become mine after two years of the contract.However, on May 29, 2024, I received a notification that there was still a pending charge of $59.99 for the home internet. I immediately contacted Vodafone again via virtual chat, and the representative confirmed the outstanding amount. I requested the manager be consulted and the charge be canceled, which was supposedly resolved with a promise of a refund.To my surprise, on June 28, 2024, I received a new invoice from Vodafone charging again for the home internet, including additional fees, totaling $74.44. Once again, I contacted them via virtual chat, where an agent repeatedly asked the same question about the cancellation of the internet, ignoring my detailed explanations of the previous issues.Later, a manager called me stating that the account was still open due to the non-return of the modem. I tried to explain the contract terms to her, but she was abrupt and insisted on the modem's return, so I hung up. Then, I contacted a virtual agent who repeated the modem return issue. I referenced the contract I had signed, but he said they wouldn't do anything unless I returned the modem.I decided to personally visit a Vodafone store to return the modem, where I was finally treated with respect by an employee who was surprised by my situation. He acknowledged the company's mistake and apologized for the bad experience. After returning the modem (despite the previous agent saying it was legally mine), I requested a receipt and asked about notes in the system regarding my unresolved complaints, to which he said there were no records of complaints. I would like Vodafone to refund me immediately for the incorrectly debited money from my account. Additionally, I request a formal apology and confirmation that the company will conduct appropriate training for its employees. I also request that they send me a modem, as I was mistakenly instructed to return it.

Moved to new address. 2 /3 Palmerston crescent Frankston south . Having trouble getting our internet connected. We spoke to lady from complaints . She said it needs someone to come out and fix the outside line . When are they coming out . ??thanks

Please note that you have deducted the amout of $44.10 twice from account 949362632 on 12/06/24 Your Recceipt No N261244833940 and N 261244834951, would you be kind enough to refund or use it as the difference from the next account. Regards, Sheryl Tagg.

I cancelled over 2 months ago and I keep getting charged !! And no use! I applied for hardship!! I want charges reversed as I haven’t had a tv my partner passed and I couldent leave the house due to Covid!! This has caused my mental state to become worsened!! As I’m having panic attacks over this !! I may talk to the ombudsman about this ongoing issue!! I stilll haven’t chosen another company as yet so if u can as a once off clear the charges and I will think about reconnecting with Vodafonemy account 968315168 Amanda mcdowell 25-01-76.

Hi There, After chasing up the device for more than 2 months , i've been told that i'll get three months free as a kind of compensation for the delay and ad customer service. Recently i've received a bill with full amount Are you able to sort this out or should i contact TIO Thanks Ossama Youssef 0430425577

Hi good morning My number is 0420844700 Vodafone I used to use Lebar earlier, saying I was having network problems, I converted to Vodafone a week ago...but I am also facing a lot of network issues with Vodafone. I am facing a lot of problems with the network.So please solve my problem, I am an Uber driver and I am not able to work properly

NBN connection isn't provided Unit 9 32-34 Francis Street, Castlehill