I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sudha
Vodafone merged with TPG in 2020, but both brands still provide telecommunications services to customers. Vodafone customers should make complaints to Vodafone, not TPG. In 2021-22, Vodafone made up over 6% of complaints to the Telecommunications Industry Ombudsman.
Have a complaint?
Vodafone
91
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Vodafone
complaints we’ve resolved
Telco
Unpaid bill default
Closed
14/11/2023
Sent
9/11/2023
Unpaid bill default
Submitted for
Sudha
Closed
November 14, 2023
Telco
Order not received
Closed
9/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daisy
Order not received
Submitted for
Daisy
Closed
November 9, 2023
Telco
Sim card stopped working
Closed
21/9/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Sim card stopped working
Submitted for
Lauren
Closed
September 21, 2023
Telco
No Service / Outage
Closed
21/8/2023
Sent
30/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
No Service / Outage
Submitted for
Stephen
Closed
August 21, 2023
Telco
No Service / Outage
Closed
16/6/2023
Sent
7/6/2023
Vodafone your service sucks this customer is changing providers
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tina
No Service / Outage
Submitted for
Tina
Closed
June 16, 2023
Telco
Fees / Payments
Closed
6/6/2023
Sent
16/5/2023
hi i am useing your service frist time i will let you know after solve this thanks
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harpal
Fees / Payments
Submitted for
Harpal
Closed
June 6, 2023
Telco
Fees / Payments
Closed
10/5/2023
Sent
5/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carole
Fees / Payments
Submitted for
Carole
Closed
May 10, 2023
Telco
Slow / Low Quality
Closed
27/2/2023
Sent
12/2/2023
I've been with Vodafone for over 15 years. They're prices are good but their network has slow upload speeds and volatile download speeds. You seem to wait forever for network upgrades (3 years+) given the size of the company globally this shouldn't occur.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Slow / Low Quality
Submitted for
Rodney
Closed
February 27, 2023
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Vodafone
complaint
Post
Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre, Kingston TAS 705
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Complaint Policy
www.vodafone.com.au/support/notify/complaints
Details missing. Help fill in the gaps.
Hardship Assistance
www.vodafone.com.au/support/notify/financial-hardship
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Issues related to
Vodafone
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01
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02
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Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.