Verified
Spintel
partners with Ajust

Spintel
Complaints

The best way to resolve complaints with
Spintel

Spintel was established in 1996 and offers NBN as well as mobile services. In 2018, Spintel was investigated by the ACMA for not meeting the minimum requirements of the complaints handling standard. Spintel updated their complaints handling policy in response to the ACMA's investigation.

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Spintel

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Spintel

Have a complaint? Click below to resolve your issue with
Spintel

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Spintel
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Telco

Service disconnection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ismail
Service disconnection

Ismail

June 17, 2024

Impacting work, livelihood, education

Outcome Sought

Apology

Compensation

Other

Telco

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roderick
Other

Roderick

March 6, 2023

Outcome Sought

Apology

Compensation

Other

Telco

Fees / Payments

Wasted four months of my life, frequently calling and trying to contact them, requesting call back after call backs, only to receive zero response and zero customer support service from them. Until I was agrees I've and threatened to lodge a formal complaint, they finally responded and returned a call back request and connected my service, after four months of non stop trying and hours upon days upon weeks and months in wasted time sitting on hold or awaiting call backs that never occurred. They took my monthly fees and refusing to reimburse or provide credit, stating its my fault it wasn't connected. Which happened to be an issue on their end to activated a modem I had bought from them years prior. Was unable to know such, until customer service response.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrea
Fees / Payments

Andrea

November 15, 2022

Outcome Sought

Apology

Compensation

Other

Telco

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joshua
Billing

Joshua

Higher price, unreliable internet

Outcome Sought

Apology

Compensation

Other

Telco

Connection stopped working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rebecca
Connection stopped working

Rebecca

Losing money, can't do overtime

Outcome Sought

Apology

Compensation

Other

Telco

Faulty modem

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Denise
Faulty modem

Denise

No internet, paid $300

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Spintel

To Listen

Live Campaign
Do you manage complaints for
Spintel
?
Telco

Service disconnection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ismail

Ismail

June 17, 2024

Customer seeks resolution for postponed service transfer, internet issues, and disconnection impacting work and family. unresolved complaint with spintel, seeking compensation.
I initially requested to transfer my service to my new property to occur 17th June. On Wednesday the 12th, I asked for this to be postponed until 24/June (my new settlement date). The internet connection has been playing up consistently prior to this. Spintel decided to disconnect my service today impacting my work, both my wife and I, our livelihood & our toddler can't stream his educational videos. Still on the phone as I raise this complaint, unresolved with Bri. On the phone for 1 hour and 20 mins and counting. No solution provided, just repeating the same it takes 24 hours. This is not good enough when it is Spintel's error and this is affecting our livelihood and mental health. I am deeply impacted by the terrible service , error on Spintel's behalf & how long it takes to get anything done . I'd like to be compensated for my time, the service and your error.
Telco

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roderick

Roderick

March 6, 2023

I returned unopened hardware and have been unable to get refund.
Telco

Fees / Payments

Wasted four months of my life, frequently calling and trying to contact them, requesting call back after call backs, only to receive zero response and zero customer support service from them. Until I was agrees I've and threatened to lodge a formal complaint, they finally responded and returned a call back request and connected my service, after four months of non stop trying and hours upon days upon weeks and months in wasted time sitting on hold or awaiting call backs that never occurred. They took my monthly fees and refusing to reimburse or provide credit, stating its my fault it wasn't connected. Which happened to be an issue on their end to activated a modem I had bought from them years prior. Was unable to know such, until customer service response.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrea

Andrea

November 15, 2022

Telco

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joshua

Joshua

Complaint about spintel and nbn upgrade causing higher bills, unreliable internet, and inconvenience. seeking compensation, apology, and improvement in future connections.
I was advised by Spintel that my internet bill would go up because end of contract.<br /><br />I did some research and found that by upgrading to 100MB, the amount was going to drop the price down to around $65 per month. I proceeded with the upgrade which involved NBN coming to my property to to a physical infrastructure upgrade.<br /><br />The first guy was unable to finish the job and left a big hole in the ground. The second contractor said they couldn’t do the job. The third contractor came out said there is a car parked over the pit across the road so he can’t do the job. <br /><br />I’ve now paid 2 months of a higher price because of the incompetence of the Spinel and NBN upgrade arrangement.<br /><br />My internet has also been unreliable since the upgrade commenced, affecting both my work and personal needs.<br /><br />I have medical condition that affects my ability to move around which has also been impacted because I fell over the pit that was dug by the workers.. The real frustrating thing for me is I am constantly having to make phone calls to NBN about the upgrade and have contacted Spintel 4 times now. Each time I can I am transferred to multiple departments only to find out that I need to call somewhere else. I have lost about 8 hours of my time now dealing with this whole ordeal.<br /><br />The NBN is now connected but only because we had to get out there and physically dig the trench because they sent a standard technician instead of the civil team. So I think it's only fair that the technician, myself and my housemate get compensated for our work or at the very least acknowledgement that they will improve their schedule and bookings for future connections because this is absolute garbage.
Telco

Connection stopped working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rebecca

Rebecca

Fttp nbn connection stopped after 1 day, losing money due to inability to work overtime, requesting immediate resolution.
You connected my fttp nbn and then the next day it stopped - now I can’t do overtime. I changed to you guys for a better connection but it ain’t even working day 2 and I’m losing money
Telco

Faulty modem

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Denise

Denise

Customer seeking refund for new modem from spintel, faced issues with installation and support, resulting in permanent loss of internet and additional charges.
Spintel advised me to buy a new modem. I paid $300 and Spintel directed me on how to install it. 2 months later it is not working properly and after a week of phone communication which involved 15 phone calls, many of which were cut off, the Spintel advisor directed me to suppress the hole in the bottom of the modem to readjust it. That resulted in all internet being permanently cut off. She then told me she will send me another modem I will have to pay for. I think this is unjust as I have followed all Spintels directions and have no internet and have paid out and will have to pay more. Can you address this or will I have to seek another provider? Thankyou. Denise Maguire

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Telco

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roderick
Other

Roderick

March 6, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Fees / Payments

Wasted four months of my life, frequently calling and trying to contact them, requesting call back after call backs, only to receive zero response and zero customer support service from them. Until I was agrees I've and threatened to lodge a formal complaint, they finally responded and returned a call back request and connected my service, after four months of non stop trying and hours upon days upon weeks and months in wasted time sitting on hold or awaiting call backs that never occurred. They took my monthly fees and refusing to reimburse or provide credit, stating its my fault it wasn't connected. Which happened to be an issue on their end to activated a modem I had bought from them years prior. Was unable to know such, until customer service response.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrea
Fees / Payments

Andrea

November 15, 2022

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Spintel

The best way to resolve an issue with 

Spintel

Quick Solutions
Prepared by
Spintel
WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

Spintel

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Spintel
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Spintel
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Spintel
Phone
1300 303 375
Details missing. Help fill in the gaps.
Post
PO Box Q1106 Queen Victoria Building Sydney NSW 2000
Details missing. Help fill in the gaps.
Online
https://www.spintel.net.au/contact
Details missing. Help fill in the gaps.
In person
N/A
Details missing. Help fill in the gaps.
Complaint Policy
https://www.spintel.net.au/contact/complaints
Details missing. Help fill in the gaps.

Common issues related to

Spintel

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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