Spintel Complaints
The best way to resolve complaints with Spintel
Spintel was established in 1996 and offers NBN as well as mobile services. In 2018, Spintel was investigated by the ACMA for not meeting the minimum requirements of the complaints handling standard. Spintel updated their complaints handling policy in response to the ACMA's investigation.
Get heard by Spintel
Have a complaint? Click below to resolve your issue with Spintel
Have a complaint? Click below to resolve your issue with Spintel
COMPLAINTS SENT THROUGH AJUST
Service disconnection
Ismail
•
June 17, 2024
Outcome Sought
Apology
Compensation
Other
Other
Roderick
•
March 6, 2023
Outcome Sought
Apology
Compensation
Other
Fees / Payments
Andrea
•
November 15, 2022
Outcome Sought
Apology
Compensation
Other
Billing
Joshua
•
Outcome Sought
Apology
Compensation
Other
Connection stopped working
Rebecca
•
Outcome Sought
Apology
Compensation
Other
Faulty modem
Denise
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Spintel
To Listen
Service disconnection
Ismail
•
June 17, 2024
Other
Roderick
•
March 6, 2023
Fees / Payments
Andrea
•
November 15, 2022
Billing
Joshua
•
Connection stopped working
Rebecca
•
Faulty modem
Denise
•
COMPLAINTS RESOLVED THROUGH AJUST
Other
Roderick
•
March 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Fees / Payments
Andrea
•
November 15, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Spintel
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Spintel
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Common issues related to
Spintel
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.