I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Verified
iiNet
partners with Ajust
iiNet Complaints
The best way to resolve complaints with iiNet
iiNet is a service provider, which was acquired by TPG Telcom in 2020. iiNet was audited as part of the ACMA's Telco small business complaints- handling report. Among the many findings of the report, it was stated that all the audited providers met a good standard of complaince. In the TIO annual report for 2021-2022, iiNet received 2197 complaints which was 25% less than the previous year.
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Have a complaint? Click below to resolve your issue with iiNet
Ajust is putting pressuring on
iiNet
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Bank details request
Unresolved
Sent
22/7/2024
Bank details request
Victoria
•
July 22, 2024
Feel insecure about details
Outcome Sought
Apology
Compensation
Other
Email account compromised
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonina
Email account compromised
Antonina
•
July 11, 2024
Received hundreds of emails, government account illegally accessed
Outcome Sought
Apology
Compensation
Other
Telco
Long wait time for payment
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Long wait time for payment
Darren
•
July 6, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Telco
Service cancellation error
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Service cancellation error
Chris
•
June 30, 2024
Disrupted business operations
Outcome Sought
Apology
Compensation
Other
Telco
Blocked spam
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Arnold
Blocked spam
Arnold
•
June 30, 2024
High volume of spam emails
Outcome Sought
Apology
Compensation
Other
Telco
Misleading sales practices
Unresolved
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ria Sheryl
Misleading sales practices
Ria Sheryl
•
June 22, 2024
Stress, financial loss
Outcome Sought
Apology
Compensation
Other
Telco
Outages
Closed
1/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Siobhan
Outages
Siobhan
•
June 16, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Telco
Amateur workers damaged property
Closed
20/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Doruk
Amateur workers damaged property
Doruk
•
June 12, 2024
Wall needs patch and paint
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized payments
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Unauthorized payments
Ashley
•
June 8, 2024
Financial loss, frustration
Outcome Sought
Apology
Compensation
Other
Telco
Plan change and billing issue
Closed
3/7/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tina
Plan change and billing issue
Tina
•
June 5, 2024
Confusion, double payment, unsafe modem
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
iiNet
To Listen
Live Campaign
Do you manage complaints for
iiNet
?
Bank details request
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Victoria
•
July 22, 2024
Customer feels insecure after being pressured to provide bank details over the phone despite having a direct debit with iiNet.
Email account compromised
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonina
Antonina
•
July 11, 2024
Customer's email account was migrated without consent, leading to spam and security breach. requesting apology and resolution from iinet.
Telco
Long wait time for payment
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Darren
•
July 6, 2024
Customer frustrated with long hold times on normal phone access, received better service when calling iinet business line.
Telco
Service cancellation error
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
June 30, 2024
Customer experienced service cancellation error, resulting in business disruption. requesting urgent resolution and apology from iinet.
Telco
Blocked spam
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Arnold
Arnold
•
June 30, 2024
Customer is frustrated with iinet for not effectively blocking spam emails, seeking resolution and apology.
Telco
Misleading sales practices
Unresolved
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ria Sheryl
Ria Sheryl
•
June 22, 2024
Customer unhappy with iinet's misleading sales tactics, billing errors, and lack of resolution. considering reporting to accc or switching providers.
Telco
Outages
Closed
1/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Siobhan
Siobhan
•
June 16, 2024
Customer experiencing frequent outages, seeking assurance of reliable service or will switch providers.
Telco
Amateur workers damaged property
Closed
20/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Doruk
Doruk
•
June 12, 2024
Customer complaint about amateur workers from iinet damaging gas pipeline and wall during fiber optic internet installation, seeking apology.
Telco
Unauthorized payments
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Ashley
•
June 8, 2024
Customer seeks refund from iinet for unauthorized charges after cancelling service, frustrated with lack of resolution and wants to sever ties with company.
Telco
Plan change and billing issue
Closed
3/7/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tina
Tina
•
June 5, 2024
Customer seeking $10 adjustment for confusion with plan change, modem issue, and double payment. urgent request for call back.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Outages
Closed
1/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Siobhan
Outages
Siobhan
•
June 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Amateur workers damaged property
Closed
20/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Doruk
Amateur workers damaged property
Doruk
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Unauthorized payments
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Unauthorized payments
Ashley
•
June 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Plan change and billing issue
Closed
3/7/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tina
Plan change and billing issue
Tina
•
June 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Frequency outages
Closed
2/7/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jordan
Frequency outages
Jordan
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No connection for 2 days
Closed
24/6/2024
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
No connection for 2 days
Scott
•
June 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Poor signal and connectivity
Closed
24/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kiarra
Poor signal and connectivity
Kiarra
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow internet connection
Closed
14/6/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Slow internet connection
Joseph
•
May 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No show technician
Closed
11/6/2024
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
No show technician
Tony
•
May 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Connection not working
Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Koni-lee
Connection not working
Koni-lee
•
May 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
iiNet
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
iiNet
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
iiNet
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
iiNet
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
iiNet
Complaint Policy
https://help.iinet.net.au/complaint-handling-policy
Details missing. Help fill in the gaps.
Common issues related to
iiNet
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
iiNet
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
