I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannon
iiNet is a service provider, which was acquired by TPG Telcom in 2020. iiNet was audited as part of the ACMA's Telco small business complaints- handling report. Among the many findings of the report, it was stated that all the audited providers met a good standard of complaince. In the TIO annual report for 2021-2022, iiNet received 2197 complaints which was 25% less than the previous year.
Have a complaint?
iiNet
78
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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iiNet
complaints we’ve resolved
Telco
Payment
Closed
27/11/2023
Sent
12/11/2023
Payment
Submitted for
Shannon
Closed
November 27, 2023
Telco
Delays on modems
Closed
10/11/2023
Sent
29/10/2023
Third time using Ajust to help with an internet provider complaint. Fantastic easy to use system. Works every time!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Delays on modems
Submitted for
Tracey
Closed
November 10, 2023
Telco
No internet access
Closed
26/10/2023
Sent
22/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
No internet access
Submitted for
George
Closed
October 26, 2023
Telco
issue with business and personal email account deletion
Closed
15/10/2023
Sent
8/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee-Anne
issue with business and personal email account deletion
Submitted for
Lee-Anne
Closed
October 15, 2023
Telco
no being able to send emails as i cannot log on to use the new messing company as they send a pin to your iinet web mail which i cannot exe
Closed
20/10/2023
Sent
6/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoff
no being able to send emails as i cannot log on to use the new messing company as they send a pin to your iinet web mail which i cannot exe
Submitted for
Geoff
Closed
October 20, 2023
Telco
Poor customer service which made my life hard and been in stress
Closed
10/10/2023
Sent
5/10/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abdulkerim
Poor customer service which made my life hard and been in stress
Submitted for
Abdulkerim
Closed
October 10, 2023
Telco
internet connection
Closed
18/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
internet connection
Submitted for
Paul
Closed
October 18, 2023
Telco
Delay in receiving modem
Closed
28/9/2023
Sent
25/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Delay in receiving modem
Submitted for
Tracey
Closed
September 28, 2023
Telco
Modem not delivered
Closed
16/10/2023
Sent
24/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darryl
Modem not delivered
Submitted for
Darryl
Closed
October 16, 2023
Telco
Slow internet
Closed
18/10/2023
Sent
17/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Slow internet
Submitted for
Victoria
Closed
October 18, 2023
Telco
Activation code issue
Closed
15/9/2023
Sent
13/9/2023
I am extremely happy with Ajust they have helped greatly and have kept in touch through the whole process, i will definitely use them again in the future and have already recommended them to everyone i know lol thanks again 😀
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catrin
Activation code issue
Submitted for
Catrin
Closed
September 15, 2023
Telco
Slow / Low Quality
Closed
2/5/2023
Sent
1/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kris
Slow / Low Quality
Submitted for
Kris
Closed
May 2, 2023
Telco
Customer Service
Closed
19/4/2023
Sent
19/3/2023
I have neen with iinet for over 6 years. Their cistomer service is great i in the past have been happy with them. But their fetch tv department is terrible ive waited for 3 month to have purchased movies and tv shows to be transferred to my account, i still dont know when ill get them. They haven't contacted me at all. Ridiculous
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catrin
Customer Service
Submitted for
Catrin
Closed
April 19, 2023
Telco
Intermittent / Dropouts
Closed
21/12/2022
Sent
7/12/2022
There appears to me, to be a gaming of the system by iiNet techs. They say whatever they can think of to get you to give them a high service rating and by the time you realise they were either speaking nonsense or had no intention of following up, despite promising the moon, you’ve made your rating and you never speak to them again. It results in wasted time, frustration and makes you seem like a crank because while each person is polite and apologetic they don’t fix and you call back annoyed.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Luke
Intermittent / Dropouts
Submitted for
Luke
Closed
December 21, 2022
Telco
Intermittent / Dropouts
Closed
1/12/2022
Sent
22/11/2022
I think generally the system is lacking in my arear
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Intermittent / Dropouts
Submitted for
Donald
Closed
December 1, 2022
Telco
Marketing / Information
Closed
29/10/2022
Sent
24/10/2022
The problem was resolved within a couple of days.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Marketing / Information
Submitted for
Kim
Closed
October 29, 2022
Telco
No Service / Outage
Closed
9/10/2022
Sent
30/9/2022
Worst company ever to deal with can’t connect anyone in Australia only overseas call centre internet was constantly slow usually half of what we were paying for when we changed provider they disconnected our phone number it is now lost after having it for 30+ years
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
No Service / Outage
Submitted for
Raymond
Closed
October 9, 2022
Telco
Intermittent / Dropouts
Closed
Sent
13/4/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Qi
Intermittent / Dropouts
Submitted for
Qi
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
iiNet
complaint
Complaint Policy
https://help.iinet.net.au/complaint-handling-policy
Details missing. Help fill in the gaps.
Hardship Assistance
https://help.iinet.net.au/financial-hardship-policy
Details missing. Help fill in the gaps.
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02
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