How do I make a complaint to Woolworths Mobile?

Ajust is the easiest way to resolve complaints with Woolworths Mobile. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Woolworths Mobile. Ajust is fast and free for consumers.

Had a problem with
Woolworths Mobile
? Send a complaint they can’t ignore.

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Last updated:

July 23, 2025

Telco

Woolworths Mobile
Complaints

The best way to resolve complaints with

Woolworths Mobile

Woolworths Mobile is part of Woolworths Group Limited, a major Australian retail company. The Complaints Handling Policy for Woolworths Mobile states that if an issue cannot be resolved immediately, they will work out a timeframe with consumers either on the initial phone call or within two working days. In most cases, issues are resolved within 15 working days.

Quick Solutions

How to complain to

Woolworths Mobile

Tried support already? We’ll take it further.

Woolworths Mobile

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Woolworths Mobile

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Telco

Banned from store unfairly

Unresolved

Sent

7/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Andrew

Banned from store unfairly

Andrew

•

July 7, 2024

Mother traumatized, legal action

Outcome Sought

Apology

Compensation

Other

Telco

Recharge not solving data issue

Unresolved

Sent

27/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sue

Recharge not solving data issue

Sue

•

June 27, 2024

Dissatisfied, out of pocket

Outcome Sought

Apology

Compensation

Other

Telco

Number termination

Unresolved

Sent

20/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Erny

Number termination

Erny

•

June 20, 2024

Unable to recharge, linked with many things

Outcome Sought

Apology

Compensation

Other

Telco

Connectivity outage

Unresolved

Sent

20/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Paul

Connectivity outage

Paul

•

March 20, 2024

Unable to work or communicate

Outcome Sought

Apology

Compensation

Other

Telco

Not receiving promised discount

Unresolved

Sent

12/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Christina

Not receiving promised discount

Christina

•

March 12, 2024

Customer has not received discount for months

Outcome Sought

Apology

Compensation

Other

Telco

Identity theft by ex-partner

Unresolved

Sent

8/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Harley

Identity theft by ex-partner

Harley

•

March 8, 2024

Attempted credit fraud

Outcome Sought

Apology

Compensation

Other

Telco

Worse signals and no signal

Closed

8/3/2024

Sent

16/2/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Weichao

Worse signals and no signal

Weichao

•

February 16, 2024

Affects signal reception

Outcome Sought

Apology

Compensation

Other

Telco

Calls dropping out

Closed

4/3/2024

Sent

4/2/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Laurie

Calls dropping out

Laurie

•

February 4, 2024

Unable to have a conversation

Outcome Sought

Apology

Compensation

Other

Telco

No service

Unresolved

Sent

8/1/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Alanna

No service

Alanna

•

January 8, 2024

Unable to call/text/receive

Outcome Sought

Apology

Compensation

Other

Telco

No signal

Unresolved

Sent

8/1/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Matteo

No signal

Matteo

•

January 8, 2024

No signal in home

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Woolworths Mobile

The best way to resolve an issue with
Woolworths Mobile

WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

Send your complaint

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to
Woolworths Mobile

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

Describe the issue and how it affected you

Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.

Consider how you’d like your telco to resolve your complaint

Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.

Gather any materials that support your complaint

Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.

Fast and Easy

Use Ajust to raise a complaint directly with

Woolworths Mobile

We handle everything for you, get started for free.

Send your complaint

How to contact

Woolworths Mobile

Phone

N/A

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Post

N/A

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Online

https://mobile.woolworths.com.au/support/chat

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In person

N/A

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Available for Ajust members.

Complaint Policy

https://mobile.woolworths.com.au/support/chat

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Common issues related to
Woolworths Mobile

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

Dealing with NBN connection delays

If you are having difficulty with NBN connection issues, whether it’s connecting up a new building, or re-connecting to the NBN after property damage, there are steps you can take to fix the problem. In many cases, you may be able to make a complaint to your telco provider, and Ajust is here to help with those issues.

How to lodge a telecommunication ombudsman complaint (TIO)

Are you dealing with Telstra Complaints, Optus Complaints, or any other telco issues? You’re not alone! The big telcos like Telstra, Optus and Vodafone have tens of thousands of customers across Australia, so it’s not surprising that sometimes things go wrong. If you have a telco complaint you can’t resolve, you can make a telecommunications ombudsman complaint with the TIO by following these simple steps.

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.