Belong Complaints
The best way to resolve complaints with Belong
Belong focuses on being a carbon-neutral telco. According to its Complaints Handling Policy, Belong will try to resolve a complaint in 2 working days. Complaints that require more investigation will take longer. If this happens, Belong states they keep their consumers informed about what is happening.
Get heard by Belong

Have a complaint? Click below to resolve your issue with Belong
Have a complaint? Click below to resolve your issue with Belong
COMPLAINTS SENT THROUGH AJUST
Enable me to call 0404 and 0405 mobile numbers

John
•
July 13, 2024

Outcome Sought
Apology
Compensation
Other
Expensive, slow, unreliable service

Teegan Ta
•
June 18, 2024

Outcome Sought
Apology
Compensation
Other
No internet connection

SHOJI
•
May 27, 2024

Outcome Sought
Apology
Compensation
Other
Incomplete installation

Julie
•
May 1, 2024

Outcome Sought
Apology
Compensation
Other
Terrible service

Jeremy
•
March 18, 2024

Outcome Sought
Apology
Compensation
Other
Disconnection

Rachael
•
March 13, 2024

Outcome Sought
Apology
Compensation
Other
Unauthorized transactions

Mitchell
•
March 10, 2024

Outcome Sought
Apology
Compensation
Other
Unauthorized deductions

Brooklyn
•
February 19, 2024

Outcome Sought
Apology
Compensation
Other
Competent customer service

Gordon
•
February 9, 2024

Outcome Sought
Apology
Compensation
Other
Bad reception

Harvey
•
January 29, 2024

Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Belong
To Listen
Enable me to call 0404 and 0405 mobile numbers

John
•
July 13, 2024

Expensive, slow, unreliable service

Teegan Ta
•
June 18, 2024

No internet connection

SHOJI
•
May 27, 2024

Incomplete installation

Julie
•
May 1, 2024

Terrible service

Jeremy
•
March 18, 2024

Disconnection

Rachael
•
March 13, 2024

Unauthorized transactions

Mitchell
•
March 10, 2024

Unauthorized deductions

Brooklyn
•
February 19, 2024

Competent customer service

Gordon
•
February 9, 2024

Bad reception

Harvey
•
January 29, 2024

COMPLAINTS RESOLVED THROUGH AJUST
No internet connection

SHOJI
•
May 27, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Incomplete installation

Julie
•
May 1, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Disconnection

Rachael
•
March 13, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Payment problem

Sharon
•
December 27, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
issue with Belong

Sridhar
•
September 28, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Belong
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Belong
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Common issues related to
Belong
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
