Verified
Boost Mobile
partners with Ajust

Boost Mobile
Complaints

The best way to resolve complaints with
Boost Mobile

Boost Mobile is an Australian business that utilises the Telstra network to provide its services. The Complaint Handling Policy for Boost Mobile states that if an agent cannot immediately resolve an issue, it will be passed on to a manager. Boost Mobile aims to resolve complaints within 10 working days. According to the TIO 2021-2022 Annual Report, complaints for Boost were down 24.6% from the previous year.

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Boost Mobile

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Boost Mobile

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Boost Mobile

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Boost Mobile
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Telco

Harassment from unknown number

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Harassment from unknown number

Peter

May 24, 2024

Received over 30 calls in 30 days

Outcome Sought

Apology

Compensation

Other

Telco

App not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
App not working

Sandra

March 18, 2024

Unable to use phone

Outcome Sought

Apology

Compensation

Other

Telco

Data not rolled over

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Antonietta
Data not rolled over

Antonietta

February 29, 2024

Customer wants remaining data rolled over

Outcome Sought

Apology

Compensation

Other

Telco

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vernerd

Vernerd

January 6, 2024

Outcome Sought

Apology

Compensation

Other

Telco

Other

Very good service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Geoffrey
Other

Geoffrey

February 9, 2023

Outcome Sought

Apology

Compensation

Other

Telco

Reactivation without data

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Devon
Reactivation without data

Devon

Account suspended, wasted time

Outcome Sought

Apology

Compensation

Other

Account balance discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sara
Account balance discrepancy

Sara

No service, frustration

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Boost Mobile

To Listen

Live Campaign
Do you manage complaints for
Boost Mobile
?
Telco

Harassment from unknown number

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

May 24, 2024

Customer receiving multiple unwanted calls from a landline number, seeking permanent blocking to stop harassment.
I have received over 30 calls on my mobile in the last 30 days from a landline number 03 7047 0974 or a variety of that number. The caller never leaves a message and rings day and night. Can these calls be permanently blocked because I have individually blocked all the calls and they then come up with another number off their list. This is harrassment. My mobile number is 0418 347 855.
Telco

App not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra

Sandra

March 18, 2024

Customer frustrated with boost mobile recharge issues, verification problems, app errors, and lack of solutions from chat support. seeking resolution for phone problems.
Boost recharge suddenly stops working. Dont get past I am not a robot verification. The recharge number on my phone wont work. I cant load the app on my tablet. Message is always something went wrong try again later. Have done that for days. I just want my phone back. Really annoyed at why things just suddenly dont work and sick of chat rooms that solve nothing. It was fine, now for some obscure reason no one knows, it doesnt work! I HATE this.I am stressed out trying to give you money so my phone works. Just gone past being polite.
Telco

Data not rolled over

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Antonietta

Antonietta

February 29, 2024

Customer requests to roll over remaining data from last year into new yearly plan.
I recharged for a year and I like to have the remaining data rolled over into the new yearly plan
Telco

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vernerd

Vernerd

January 6, 2024

Customer is complaining about the poor communication skills of the call center in the philippines and the incorrect delivery of a sim card.
To whom it may concern Re Case number 66055931 1. Have tried on several occasions to resolve this complaint but to no avail. Your call centre in the Philippines need training in many areas. There English is so bad they are very hard to communicate with,especially the men. 2. They do not listen eg were sending a new sim card by post Upon giving the address sent card to totally different address. On phoning to report not receiving sent another sim still sending it to a wrong address..Pathetic !! For several months we have only had half of one bar, although we can just make calls. But DATA hopeless and no one can help. What is going on ??As we can't get any service I have no option but to request a refund less 14wks on both phones Yours sincerely Vern Hodge
Telco

Other

Very good service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Geoffrey

Geoffrey

February 9, 2023

Cutting off tomorrow!
Telco

Reactivation without data

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Devon

Devon

Customer paid $60 to reactivate phone, but no data added. account suspended due to credit to wrong account. poor customer service, no resolution.
I paid 60.00 to reactivate my phone and plan. My phone was reactivated, but without any data added. My account was suspended just 5 days after paying the 60 dollars. One of the account specialists confessed that the money had mistakenly been credited to the wrong account. An account I didn't even know existed and had no access to..<br />Spent more than 8 hours on different occasions on the phone trying to get them to correct the error. Not only did none of the people I talked to try to help, I'm almost certain they had an opposite goal in mind.

Account balance discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sara

Sara

Customer seeks $43 refund from boost mobile, frustrated with service issue and lack of resolution, considering legal action.
I am not happy I have been hung up on 4 times because boost owes me 43 dollars because my account says -43.00 which means boost owes me and I am currently sitting without service and they won't fix it and I am not arguing with them anymore because they keep hanging up and I am now ready to toake it to my attorney because I have spent the last 4 hours trying to get this fixed with no service and I am beyond mad about this situation I want my service restored

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Telco

App not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
App not working

Sandra

March 18, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Other

Very good service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Geoffrey
Other

Geoffrey

February 9, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Boost Mobile

The best way to resolve an issue with 

Boost Mobile

Quick Solutions
Prepared by
Boost Mobile
WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

Boost Mobile

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Boost Mobile
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Boost Mobile
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Boost Mobile
Phone
125 881
Details missing. Help fill in the gaps.
Post
429, 5 Lime Street Sydney, NSW 2000 Australia
Details missing. Help fill in the gaps.
Online
https://boost.com.au/pages/web-message-us
Details missing. Help fill in the gaps.
In person
https://boost.com.au/pages/retailers
Details missing. Help fill in the gaps.
Complaint Policy
https://boost.com.au/pages/compliments-complaints
Details missing. Help fill in the gaps.

Common issues related to

Boost Mobile

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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