Boost Mobile Complaints
The best way to resolve complaints with Boost Mobile
Boost Mobile is an Australian business that utilises the Telstra network to provide its services. The Complaint Handling Policy for Boost Mobile states that if an agent cannot immediately resolve an issue, it will be passed on to a manager. Boost Mobile aims to resolve complaints within 10 working days. According to the TIO 2021-2022 Annual Report, complaints for Boost were down 24.6% from the previous year.
Get heard by Boost Mobile
Have a complaint? Click below to resolve your issue with Boost Mobile
Have a complaint? Click below to resolve your issue with Boost Mobile
COMPLAINTS SENT THROUGH AJUST
Harassment from unknown number
Peter
•
May 24, 2024
Outcome Sought
Apology
Compensation
Other
App not working
Sandra
•
March 18, 2024
Outcome Sought
Apology
Compensation
Other
Data not rolled over
Antonietta
•
February 29, 2024
Outcome Sought
Apology
Compensation
Other
Vernerd
•
January 6, 2024
Outcome Sought
Apology
Compensation
Other
Other
Geoffrey
•
February 9, 2023
Outcome Sought
Apology
Compensation
Other
Reactivation without data
Devon
•
Outcome Sought
Apology
Compensation
Other
Account balance discrepancy
Sara
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Boost Mobile
To Listen
Harassment from unknown number
Peter
•
May 24, 2024
App not working
Sandra
•
March 18, 2024
Data not rolled over
Antonietta
•
February 29, 2024
Vernerd
•
January 6, 2024
Other
Geoffrey
•
February 9, 2023
Reactivation without data
Devon
•
Account balance discrepancy
Sara
•
COMPLAINTS RESOLVED THROUGH AJUST
App not working
Sandra
•
March 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Geoffrey
•
February 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Boost Mobile
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Boost Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Common issues related to
Boost Mobile
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.