Vaya Complaints
The best way to resolve complaints with Vaya
Vaya is a network provider that was acquired by Amaysim in 2016. Vaya aims to resolve complaints within 10 working days unless the complaint is deemed urgent, in which case the time frame is 2 working days. If a complaint is expected to take longer than 15 days, Vaya will contact the consumer to further discuss the matter.
Get heard by Vaya
Have a complaint? Click below to resolve your issue with Vaya
Have a complaint? Click below to resolve your issue with Vaya
COMPLAINTS SENT THROUGH AJUST
Unauthorized payments
Wendi
•
May 22, 2024
Outcome Sought
Apology
Compensation
Other
Erroneous claim of debt
Philip
•
January 7, 2024
Outcome Sought
Apology
Compensation
Other
Receiving calls and messages
Alex
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Vaya
To Listen
Unauthorized payments
Wendi
•
May 22, 2024
Erroneous claim of debt
Philip
•
January 7, 2024
Receiving calls and messages
Alex
•
COMPLAINTS RESOLVED THROUGH AJUST
Unauthorized payments
Wendi
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Vaya
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Vaya
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Common issues related to
Vaya
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.