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Had an issue with Starlink? Get a real response.
How to submit a complaint with Starlink
If you can log in, the portal ticket is usually the fastest. If you can’t log in, switch to email or phone so you’re not stuck in a login loop.
- Open a support ticket online (recommended if you can log in)
Log in at starlink.com and submit a Customer Support Request with: what happened, when it started, and the resolution you want. - Email
Email: starlinkresolutions@spacex.com
Subject line: “Consumer Complaint” + your Starlink account number. - Phone (24/7)
Call 1800 879 523 to provide information about your complaint any time. This can be the fastest workaround if your ticket stalls or you can’t access your account, and it’s often the quickest path to Starlink customer service in Australia. - Mail (useful for formal disputes)
Send a detailed letter (issue + timeline + desired outcome) to:
Starlink Internet Services Pte. Ltd.
Level 10, 68 Pitt Street
Sydney NSW 2000
Starlink operates in Australia as a telco, so it sits inside the Australian telco complaint-handling framework. Regulator guidance explains telcos should try to resolve issues at first contact (or as soon as possible within set timeframes), including:
- Urgent complaints: fix within 2 working days
- Non-urgent complaints: explain a plan within 10 working days, and then implement the agreed fix within 5 working days
Acknowledgements are also expected (immediate for phone/chat/in-person; within 2 working days for email/post), and telcos must tell you about the external ombudsman in certain situations (like significant delays or extended unresolved disputes).
Starlink’s own Australia summary says it aims to resolve complaints as soon as possible and confirms the intake routes (portal ticket, email, mail, phone).
Common complaints against Starlink
Common themes across Australian and global customer reviews include:
- Support and response delays (“great until you need help,” slow replies, or being routed back to login-based steps).
- Account access and login issues (email “not recognised,” blocked account functions)
- Speed and performance concerns (speeds well below expectations, value concerns).
- Billing and invoice disputes (unexpected invoices, cancellation difficulties).
- Hardware failures and replacement loops (router/cable failures, automated replacement workflow without root-cause clarity).
Starlink complaints submitted through Ajust
How other consumers Starlink complaints got resolved
A reviewer described an unexpected automatically generated invoice they couldn’t cancel. Submitting it as a formal complaint with invoice screenshots and a clear remedy request (cancel/refund/stop billing) led to a resolution.
A customer reported repeated router/cable failures with automated replacement responses. Asking for tracking details, documented diagnostics, and escalating helped.
If your ticket stalls or you’re not getting a fair outcome, escalate in a clean sequence:
- Ticket → “formal complaint” framing (in the same thread)
Reply in one place and state: “This is a Consumer Complaint” + what outcome you want (refund, credit, replacement, cancellation, restoration of service). Being explicit reduces ambiguity. - Email escalation
Email starlinkresolutions@spacex.com with: “Consumer Complaint” + account number in the subject, plus screenshots and a short timeline. - Phone escalation (24/7)
Call 1800 879 523 and ask for your complaint to be recorded with a reference. - External escalation (ombudsman)
If Starlink can’t resolve it to your satisfaction after you’ve given them a chance, move to the ombudsman pathway described below.
If you’ve tried resolving the issue with Starlink and can’t get a fair outcome, you can escalate to the Telecommunications Industry Ombudsman (TIO):
- Lodge online: TIO complaints
- Phone: 1800 062 058 (Mon–Fri 8am–8pm AEST)
Regulator guidance on telco complaint handling timeframes and obligations can also be useful to reference if you need your complaint treated seriously: ACMA guidance on how telcos must handle complaints
- Starlink Australia complaint methods (official summary PDF): Critical Information Summary (March 2025)
- Online portal (login/ticket): starlink.com
- Complaint email: starlinkresolutions@spacex.com
- Postal address (Australia): Level 10, 68 Pitt Street, Sydney NSW 2000
- Complaint phone line (Australia, 24/7): 1800 879 523
- Ombudsman: TIO complaints
Starlink Complaints FAQs
You’ve done your part, now it’s time to hold Starlink accountable.
Take the final step and submit a complaint that gets seen and responded to.