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Incorrect fee, seeking refund.
Compensation
Apology
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Recent cases - real answers, fast.

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Do you have a complaint related to this issue?
We can help you get heard.

Safety concerns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Safety concerns
BP
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Submitted for

Elizabeth

Closed

February 14, 2025

Unprofessional staff behaviour

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Unprofessional staff behaviour
Melbourne Airport (Tullamarine)
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Submitted for

Michael

Closed

February 9, 2025

Offer not honored

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Antonina
Offer not honored
ANZ
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Submitted for

Antonina

Closed

February 6, 2025

Missing reward points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alex
Missing reward points
ANZ
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Submitted for

Alex

Closed

February 4, 2025

Delay in processing refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sheetal
Delay in processing refund
White Fox Boutique
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Submitted for

Sheetal

Closed

February 8, 2025

Inappropriate content

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Soula
Inappropriate content
Youi
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Submitted for

Soula

Closed

February 13, 2025

Short expiry date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Short expiry date
Coles
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Submitted for

Sandra

Closed

February 8, 2025

Charged for unavailable items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Charged for unavailable items
Officeworks
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Submitted for

Elizabeth

Closed

February 12, 2025

Unable to receive emails

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darin
Unable to receive emails
The Messaging Company
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Submitted for

Darin

Closed

February 7, 2025

Delay in store credit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Delay in store credit
White Fox Boutique
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Submitted for

Robert

Closed

February 7, 2025

Fast and friction-free

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Our AI-driven system transforms your issue into a powerful, clear message that ensures you’re heard - and that you get the outcome you deserve.

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Success for over 80% of cases.

We stick by your side from start to finish - following up, refining responses, and escalating when necessary until you get a guaranteed result.

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Ajust as on the phone

Raise a case with any Australian business

Find out how these businesses resolve issues. Can’t find a business on the list below? You can make a request to open a case here.

Your problems, our solutions

Explore the range of issues we tackle and discover how we turn everyday frustrations into guaranteed outcomes.

3 Steps to Real Results

Ajust makes it simple to get the answers you deserve - experience our no-wait, real-answer, guaranteed-results approach!

How Ajust works, user shares their story
01

Share your experience

Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Launch your case

We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Receive your resolution

The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve issues with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers can pay Ajust for extra support.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve issues with businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to go through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your case to the right place, following up with the business and much more. And it's free for consumers to get started.