Resolve complaints the easy way.

We take the hassle out of customer complaints. Fast, fair and free for consumers.
Resolve your complaint
It only takes 2 minutes!
Billing issue with bank, refund and apology requested.
Compensation
Apology
Submit a complaint
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Complaints we’ve resolved recently

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Logistics

Items missing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nor Hafizah
Items missing
Aramex
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Submitted for

Nor Hafizah

Closed

Retail

Refusal to fill prescription

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gerard
Refusal to fill prescription
Chemist Warehouse
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Submitted for

Gerard

Closed

Other

Quality of the cake

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Akhila
Quality of the cake
The Cheesecake Shop
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Submitted for

Akhila

Closed

Retail

Melted chocolates

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julia
Melted chocolates
Lindt
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Submitted for

Julia

Closed

May 20, 2024

Retail

Incorrect name on script

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roberta
Incorrect name on script
Ramsay Pharmacy
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Submitted for

Roberta

Closed

Retail

Charged without consent

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jessica
Charged without consent
Kogan
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Submitted for

Jessica

Closed

Logistics

Return not picked up

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dimitri
Return not picked up
ParcelPoint
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Submitted for

Dimitri

Closed

May 16, 2024

Other

Settings locked

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Settings locked
Electrolux
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Submitted for

Michelle

Closed

Retail

Staff behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Staff behavior
Chemist Warehouse
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Submitted for

Peter

Closed

Other

Park break switch broken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Luigi
Park break switch broken
Kia
ticket icon

Submitted for

Luigi

Closed

May 16, 2024

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

Get Started
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
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GET AN OUTCOME

Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

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FREE FOR CONSUMERS

It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

Get Started
We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

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Ajust as on the phone

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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1st Energy
1st Energy
1st Energy
7-Eleven
7-Eleven
7-Eleven
AAMI
AAMI
AAMI
AGL
AGL
AGL
ANZ
ANZ
ANZ
ASOS
ASOS
ASOS
Air New Zealand
Air New Zealand
Air New Zealand
Alinta Energy
Alinta Energy
Alinta Energy
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Issues we solve

Learn more about the types of complaints we resolve

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.