I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
UBank operates under NAB and specialises in being digitally accessible. In their Complaints Policy, UBank notes they aim to resolve complaints within 30 days or 21 days for debt collection and financial hardship-related matters.
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UBank
81
%
NA
Industry Avg
83
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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UBank
complaints we’ve resolved
Banking
No returns
Closed
21/11/2023
Sent
16/11/2023
No returns
Submitted for
Robert
Closed
November 21, 2023
Banking
Missing interest payments
Closed
22/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Murray
Missing interest payments
Submitted for
Murray
Closed
November 22, 2023
Banking
Login issue
Closed
6/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Login issue
Submitted for
Karen
Closed
November 6, 2023
Banking
Account locked
Closed
6/11/2023
Sent
26/10/2023
Ajuat got involved after 2 weeks of me trying to unlock my UBank account which was locked without cause or reason.
I believe Ajust was responsible in finally getting the lock lifted.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Account locked
Submitted for
Russell
Closed
November 6, 2023
Banking
UBANK opened an account without consent or request
Closed
18/10/2023
Sent
2/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Poonam
UBANK opened an account without consent or request
Submitted for
Poonam
Closed
October 18, 2023
Banking
account blocked
Closed
10/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cassandra
account blocked
Submitted for
Cassandra
Closed
October 10, 2023
Banking
unable to change mortgage payment type
Closed
25/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bulbin
unable to change mortgage payment type
Submitted for
Bulbin
Closed
September 25, 2023
Banking
Other
Closed
9/6/2023
Sent
2/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Other
Submitted for
Matt
Closed
June 9, 2023
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
UBank
complaint
Post
ubank Customer Resolutions PO Box 1466 North Sydney NSW 2059
Details missing. Help fill in the gaps.
Online
https://www.ubank.com.au/help/original/og-everyday-banking/misc/how-to-make-a-complaint-at-ubank
Details missing. Help fill in the gaps.
Complaint Policy
https://www.ubank.com.au/ubank/ib/documents/Financial-hardship-guide.pdf
Details missing. Help fill in the gaps.
Hardship Assistance
https://www.ubank.com.au/ubank/ib/documents/Financial-hardship-guide.pdf
Details missing. Help fill in the gaps.
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UBank
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02
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03
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.