UBank complaints

The best way to resolve complaints with UBank. Fast, fair and free for consumers.

UBank operates under NAB and specialises in being digitally accessible. In their Complaints Policy, UBank notes they aim to resolve complaints within 30 days or 21 days for debt collection and financial hardship-related matters.

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UBank
81
%
NA
Industry Avg
83
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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UBank

complaints we’ve resolved

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Banking

No returns

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My complaint was closed by Ajust.
Robert
Banking

Missing interest payments

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My complaint was closed by Ajust.
Murray
Banking

Login issue

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My complaint was closed by Ajust.
Karen
Banking

Account locked

Ajuat got involved after 2 weeks of me trying to unlock my UBank account which was locked without cause or reason. I believe Ajust was responsible in finally getting the lock lifted.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Russell
Banking

UBANK opened an account without consent or request

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My complaint was closed by Ajust.
Poonam
Banking

account blocked

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My complaint was closed by Ajust.
Cassandra
Banking

unable to change mortgage payment type

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My complaint was closed by Ajust.
Bulbin
Banking

Other

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My complaint was closed by Ajust.
Matt
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How to make your

UBank

complaint

Your options for contacting

UBank

to resolve a complaint.

Phone
13 30 80
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Post
ubank Customer Resolutions PO Box 1466 North Sydney NSW 2059
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In person
N/A
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Online
https://www.ubank.com.au/help/original/og-everyday-banking/misc/how-to-make-a-complaint-at-ubank
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Complaint Policy
https://www.ubank.com.au/ubank/ib/documents/Financial-hardship-guide.pdf
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Hardship Assistance
https://www.ubank.com.au/ubank/ib/documents/Financial-hardship-guide.pdf
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Issues related to

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03

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