I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Georgina
Verified
Bonza
partners with Ajust
Bonza Complaints
The best way to resolve complaints with Bonza
Get heard by Bonza
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Have a complaint? Click below to resolve your issue with Bonza
Have a complaint? Click below to resolve your issue with Bonza
Ajust is putting pressuring on
Bonza
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Airline
Refund request due to closure
Unresolved
Sent
30/5/2024
Refund request due to closure
Georgina
•
May 30, 2024
Customer wants refund
Outcome Sought
Apology
Compensation
Other
Airline
Flight cancellation
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Flight cancellation
Amanda
•
May 22, 2024
Loss of work, stress, financial burden
Outcome Sought
Apology
Compensation
Other
Airline
Overcharged for flight change
Unresolved
30/5/2024
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agata Tina
Overcharged for flight change
Agata Tina
•
May 2, 2024
Charged unexpected amount
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled return flight
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christophe
Cancelled return flight
Christophe
•
May 2, 2024
Missed business appointments, missed being with friend during surgery
Outcome Sought
Apology
Compensation
Other
Airline
Canceled flight refund delay
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nyah
Canceled flight refund delay
Nyah
•
May 2, 2024
Delay in refund processing
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled flights
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Majbritt
Cancelled flights
Majbritt
•
April 30, 2024
Unable to use credit
Outcome Sought
Apology
Compensation
Other
Airline
Cancellation due to cyclone
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Cancellation due to cyclone
Jane
•
April 30, 2024
Unable to see family
Outcome Sought
Apology
Compensation
Other
Airline
Canceled flight
Closed
16/6/2024
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marilyn
Canceled flight
Marilyn
•
April 30, 2024
Unable to make flight
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled flights
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tania
Cancelled flights
Tania
•
April 29, 2024
Unable to travel as planned
Outcome Sought
Apology
Compensation
Other
Airline
Cancellation without alternative
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Cancellation without alternative
Lisa
•
April 29, 2024
Lost flights, accommodation, stress
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bonza
To Listen
Live Campaign
Do you manage complaints for
Bonza
?
Airline
Refund request due to closure
Unresolved
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Georgina
Georgina
•
May 30, 2024
Customer seeking refund for flight booking due to company closure, paid with commonwealth bank card, requesting action.
Airline
Flight cancellation
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Amanda
•
May 22, 2024
Customer seeks compensation for canceled flight causing stress and financial loss, hoping for resolution after unsuccessful attempts to address the issue.
Airline
Overcharged for flight change
Unresolved
30/5/2024
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agata Tina
Agata Tina
•
May 2, 2024
Customer seeking refund of $586.41 for undisclosed charges on flight change. concerns about booking flights with insolvent company.
Airline
Cancelled return flight
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christophe
Christophe
•
May 2, 2024
Customer seeks total refund of extra travel cost, reimbursement of return ticket, and apology from bonza for cancelled flight causing missed appointments and surgery support.
Airline
Canceled flight refund delay
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nyah
Nyah
•
May 2, 2024
Customer upset about canceled flight, requested refund from bonza not processed. feels deceived by company's financial situation.
Airline
Cancelled flights
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Majbritt
Majbritt
•
April 30, 2024
Customer seeking assistance with credit for cancelled flights from bonza, unable to contact company or see credit on account.
Airline
Cancellation due to cyclone
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Jane
•
April 30, 2024
Customer seeks refund and apology from bonza for cancelled flights due to cyclone, with delays in processing refund and lack of communication.
Airline
Canceled flight
Closed
16/6/2024
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marilyn
Marilyn
•
April 30, 2024
Customer seeking $159.06 refund from bonza for canceled flight, no response from online chat, booking reference 282ecc.
Airline
Cancelled flights
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tania
Tania
•
April 29, 2024
Customer booked promo flights with bonza, but both flights were cancelled. unable to reach bonza for resolution, causing inconvenience with work and accommodation.
Airline
Cancellation without alternative
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
April 29, 2024
Customer seeks refund and apology from bonza for cancelled flights on easter weekend, lack of response causing stress and financial strain.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Airline
Canceled flight
Closed
16/6/2024
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marilyn
Canceled flight
Marilyn
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Flight rescheduling
Closed
Sent
27/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sonya
Flight rescheduling
Sonya
•
April 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Cancelled flights, refund not offered
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jan
Cancelled flights, refund not offered
Jan
•
April 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Booking changed without consultation
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Booking changed without consultation
Dianne
•
April 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Change in departure time
Closed
8/6/2024
Sent
22/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Arji
Change in departure time
Arji
•
April 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Change in departure date
Closed
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
FREDERICK
Change in departure date
FREDERICK
•
April 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bonza
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Bonza
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bonza
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bonza
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bonza
Phone
Details missing. Help fill in the gaps.
Post
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Online
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In person
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Complaint Policy
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get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Bonza
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