I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Samsung Complaints
The best way to resolve complaints with Samsung
Samsung is a multinational technology company based in South Korea. It offers a wide range of consumer electronics, including smartphones, tablets, televisions, and home appliances. Samsung has faced complaints related to product defects, customer service, and software issues. However, it remains a popular choice for many consumers due to its diverse product lineup and global presence.
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COMPLAINTS SENT THROUGH AJUST
Device not working properly
Unresolved
Sent
20/7/2024
Device not working properly
Stephen
•
July 20, 2024
Loss of earned income, cost of hiring replacement device
Outcome Sought
Apology
Compensation
Other
Other
Softener not dispensing
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iosif
Softener not dispensing
Iosif
•
June 17, 2024
Inconvenience, unable to use softener
Outcome Sought
Apology
Compensation
Other
Other
Missing mobile in order
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Missing mobile in order
Lisa
•
June 6, 2024
Delayed delivery, inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Payment not received
Closed
24/6/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Payment not received
Richard
•
May 21, 2024
Not received payment
Outcome Sought
Apology
Compensation
Other
Other
Faulty phone
Closed
17/7/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy-Louise
Faulty phone
Amy-Louise
•
May 21, 2024
Unable to use phone, emotional distress
Outcome Sought
Apology
Compensation
Other
Other
Refund not received
Closed
19/4/2024
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adele
Refund not received
Adele
•
April 15, 2024
Causing stress and illness
Outcome Sought
Apology
Compensation
Other
Other
Pattern unlock issue
Unresolved
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stacey
Pattern unlock issue
Stacey
•
February 29, 2024
Unable to use for business
Outcome Sought
Apology
Compensation
Other
Other
Damaged screen during repair
Closed
7/4/2024
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alia
Damaged screen during repair
Alia
•
February 20, 2024
Phone and screen ruined, inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Ice machine freezing over
Unresolved
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jillian
Ice machine freezing over
Jillian
•
January 23, 2024
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Other
Noisy fridge compartment
Unresolved
Sent
22/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rajib
Noisy fridge compartment
Rajib
•
January 22, 2024
Fridge is beyond repair
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Samsung
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Samsung
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
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Samsung
We handle everything for you, get started for free.
How to contact
Samsung
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Email
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Complaint Policy
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Common issues related to
Samsung
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Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Samsung
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