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Transperth
partners with Ajust

Transperth
Complaints

The best way to resolve complaints with
Transperth

Transperth is a public transportation service in Western Australia, offering bus, train, and ferry services to commuters. It provides a comprehensive network across the region, connecting various suburbs and major destinations. Some common complaints about Transperth include delays, overcrowding during peak hours, and occasional disruptions due to maintenance or unforeseen circumstances. However, it continues to play a vital role in facilitating transportation for residents and visitors alike.

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Transperth

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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Dangerous driving

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris
Dangerous driving

Chris

July 22, 2024

Had to slow down dangerously

Outcome Sought

Apology

Compensation

Other

Late arrival

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fatematuz
Late arrival

Fatematuz

July 19, 2024

Inconvenience

Outcome Sought

Apology

Compensation

Other

Other

Unsafe bus driving

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Meledy
Unsafe bus driving

Meledy

June 26, 2024

Shaken up, endangered

Outcome Sought

Apology

Compensation

Other

Other

Route change impacting travel time

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shirley
Route change impacting travel time

Shirley

June 24, 2024

Increased travel time, inconvenience

Outcome Sought

Apology

Compensation

Other

Other

Late bus

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Angela
Late bus

Angela

June 18, 2024

Delayed arrival

Outcome Sought

Apology

Compensation

Other

Other

Low balance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Judith
Low balance

Judith

June 12, 2024

Unable to travel

Outcome Sought

Apology

Compensation

Other

Other

Air conditioning too cold

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie
Air conditioning too cold

Stephanie

June 11, 2024

Discomfort in the mornings

Outcome Sought

Apology

Compensation

Other

Other

Late buses

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kirtee
Late buses

Kirtee

June 10, 2024

Customer is late to work

Outcome Sought

Apology

Compensation

Other

Other

Removal of 55 bus route

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kenneth
Removal of 55 bus route

Kenneth

June 2, 2024

Increased travel time and inconvenience

Outcome Sought

Apology

Compensation

Other

Other

Late pick-up

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Late pick-up

David

May 31, 2024

Missed bus

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Transperth

To Listen

Live Campaign
Do you manage complaints for
Transperth
?

Dangerous driving

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris

Chris

July 22, 2024

Unsafe driving incident with bus driver, seeking apology from transperth.

Late arrival

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fatematuz

Fatematuz

July 19, 2024

Late bus at murdoch train station to cockburn, consistently 9-12 minutes late, seeking compensation from transperth.
Other

Unsafe bus driving

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Meledy

Meledy

June 26, 2024

Complaint about transperth bus making dangerous left turn, endangering customer and child. requesting apology and action against driver.
Other

Route change impacting travel time

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shirley

Shirley

June 24, 2024

Complaint about transperth removing stops, increasing travel time. seeking explanation and apology for inconvenience caused to residents, including elderly.
Other

Late bus

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Angela

Angela

June 18, 2024

Customer is complaining about new learner drivers causing delays on peak bus routes, suggesting they not be scheduled during peak times.
Other

Low balance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Judith

Judith

June 12, 2024

Customer upset about son's smartrider balance dropping to 80c after adding $5, expecting free travel for students, seeking resolution.
Other

Air conditioning too cold

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie

Stephanie

June 11, 2024

Customer requests transperth to ask bus drivers to turn down aircon in mornings to avoid unnecessary cold blasts, especially in winter.
Other

Late buses

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kirtee

Kirtee

June 10, 2024

Customer complains about route 40 buses being consistently early or late, causing them to miss buses and be late for work. requests action from transperth.
Other

Removal of 55 bus route

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kenneth

Kenneth

June 2, 2024

Customer seeks reinstatement of 55 bus route due to inconvenience and lack of consultation, requesting reconsideration from transperth.
Other

Late pick-up

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David

David

May 31, 2024

Bus failed to pick up passengers 20m from stop, ran early and waited at next stop. customer seeks apology from transperth.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Late bus

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Angela
Late bus

Angela

June 18, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Low balance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Judith
Low balance

Judith

June 12, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Air conditioning too cold

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie
Air conditioning too cold

Stephanie

June 11, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Late pick-up

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Late pick-up

David

May 31, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Bus driver drove off

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Bus driver drove off

Karen

May 30, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Negative balance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Steve
Negative balance

Steve

May 15, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Reload issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melissa
Reload issue

Melissa

February 10, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Transperth

The best way to resolve an issue with 

Transperth

Quick Solutions
Prepared by
Transperth
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Transperth

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Transperth
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Transperth
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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