How do I make a complaint to Transperth?

Ajust is the easiest way to resolve complaints with Transperth. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Transperth. Ajust is fast and free for consumers.

Had a problem with
Transperth
? Send a complaint they can’t ignore.

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Last updated:

July 23, 2025

Transportation

Transperth
Complaints

The best way to resolve complaints with

Transperth

Transperth is a public transportation service in Western Australia, offering bus, train, and ferry services to commuters. It provides a comprehensive network across the region, connecting various suburbs and major destinations. Some common complaints about Transperth include delays, overcrowding during peak hours, and occasional disruptions due to maintenance or unforeseen circumstances. However, it continues to play a vital role in facilitating transportation for residents and visitors alike.

Quick Solutions

How to complain to

Transperth

Tried support already? We’ll take it further.

Transperth

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Transperth

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Dangerous driving

Unresolved

Sent

22/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Chris

Dangerous driving

Chris

•

July 22, 2024

Had to slow down dangerously

Outcome Sought

Apology

Compensation

Other

Fine

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

George

Fine

George

•

Outcome Sought

Apology

Compensation

Other

Service Delays

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Simon

Service Delays

Simon

•

Outcome Sought

Apology

Compensation

Other

Bus travelling in a residential area

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Bus travelling in a residential area

•

Outcome Sought

Apology

Compensation

Other

Service delays with public transport

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ramandeep

Service delays with public transport

Ramandeep

•

Outcome Sought

Apology

Compensation

Other

Racism

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Catalina

Racism

Catalina

•

Outcome Sought

Apology

Compensation

Other

Anti-social behaviour on public transport

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Elizabeth

Anti-social behaviour on public transport

Elizabeth

•

Outcome Sought

Apology

Compensation

Other

Lack of service communication

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Diane

Lack of service communication

Diane

•

Inconvenience and stress experienced

Outcome Sought

Apology

Compensation

Other

Reckless driving by bus driver

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Param

Reckless driving by bus driver

Param

•

Endangered family and other road users

Outcome Sought

Apology

Compensation

Other

Rude bus driver behavior

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Mohindar

Rude bus driver behavior

Mohindar

•

Unsettling experience during commute

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Transperth

The best way to resolve an issue with
Transperth

WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Send your complaint

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to
Transperth

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

Describe the issue and how it affected you

Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.

Consider how you’d like the business to resolve your complaint

Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.

Gather any materials that support your complaint

Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.

Fast and Easy

Use Ajust to raise a complaint directly with

Transperth

We handle everything for you, get started for free.

Send your complaint

How to contact

Transperth

Phone

13 62 13

Details missing. Help fill in the gaps.

Post

Details missing. Help fill in the gaps.

Online

https://www.transperth.wa.gov.au/Contact-Us/Feedback

Details missing. Help fill in the gaps.

In person

https://www.transperth.wa.gov.au/journey-planner/stops-near-you

Details missing. Help fill in the gaps.

Available for Ajust members.

Complaint Policy

Details missing. Help fill in the gaps.

Common issues related to
Transperth

Coming soon!

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.