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Kraft
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Kraft
Complaints

The best way to resolve complaints with
Kraft

Kraft is a well-established food company that offers a wide range of products, including cheese, spreads, dressings, and snacks. With a strong presence in the market, Kraft has faced complaints related to product quality, packaging issues, and customer service. Despite these concerns, Kraft continues to be a popular choice for consumers seeking convenient and affordable food options.

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Kraft

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Kraft

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Kraft
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Grey pieces in salt

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Muhammad
Grey pieces in salt

Muhammad

May 16, 2024

Concerned about edibility

Outcome Sought

Apology

Compensation

Other

Other

High salt content

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mrs. Ruth
High salt content

Mrs. Ruth

March 18, 2024

Customer has to stop using the product

Outcome Sought

Apology

Compensation

Other

Other

Missing cheese powder

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aria
Missing cheese powder

Aria

Unable to use product

Outcome Sought

Apology

Compensation

Other

Other

Exploding can of pineapple

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Neil
Exploding can of pineapple

Neil

Damaged pantry

Outcome Sought

Apology

Compensation

Other

No flavour sachet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
No flavour sachet

Kim

Food lacks flavor

Outcome Sought

Apology

Compensation

Other

Large air pocket

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette
Large air pocket

Lynette

Outcome Sought

Apology

Compensation

Other

Found dead maggot

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liza
Found dead maggot

Liza

Kids are upset

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Kraft

To Listen

Live Campaign
Do you manage complaints for
Kraft
?
Other

Grey pieces in salt

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Muhammad

Muhammad

May 16, 2024

Customer found grey pieces in saxa himalayan pink salt, seeking clarification from kraft on edibility of tnt residuals.
I recently bought a saxa Himalayan pink salt coarse salt and found a few pieces with some grey colour with some research I found it’s TNT residuals I would like to know how is that edible ?
Other

High salt content

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mrs. Ruth

Mrs. Ruth

March 18, 2024

Customer concerned about high salt content in kraft grated parmesan cheese, seeking clarification to continue use due to health limitations.
Hi Kraft we have noticed that the salt content in your Grated Parmesan Cheese. I wonder if someone could check it. I know what is says on the wrapper but we have noticed a big difference and will have to stop using it until we know what has happened as heart failure people are limited in salt and we never had that problem before with your products. Many thanks
Other

Missing cheese powder

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aria

Aria

Customer received mac and cheese without cheese powder, only pasta in the packet.
Opened a box of Gluten free vegan mac and cheese and there is no chgeese powder in packet only pasta
Other

Exploding can of pineapple

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Neil

Neil

Customer complaint about exploding can of pineapple from kraft, seeking resolution for packaging issue.
We had a can of golfers circle pineapple explode in our pantry <br />I am letting you know as there is obviously a problem with this group packaging

No flavour sachet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim

Kim

Customer received Easy Mac without flavor sachet and requests a replacement.
I brought easy Mac and it had no flavour sachet

Large air pocket

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette

Lynette

Customer complains about a large air pocket inside a Kraft product and seeks a replacement.
Large air pocket inside product

Found dead maggot

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liza

Liza

Customer found a dead maggot in Easy Mac, seeks apology from Kraft, and expresses disappointment affecting their children.
I purchased easy Mac 8 pack and found a dead maggot in one of the sealed bags.<br />This is a treat for my kids as I am a single hard working parent with little to no money.<br />Not happy and my kids are so upset

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

High salt content

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mrs. Ruth
High salt content

Mrs. Ruth

March 18, 2024

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Kraft

The best way to resolve an issue with 

Kraft

Quick Solutions
Prepared by
Kraft
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Kraft

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Kraft
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Kraft
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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