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Arnott's
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Arnott's

Arnott's is a well-established Australian company known for its wide range of biscuits and snacks. With a history dating back to 1865, Arnott's has become a household name in Australia and beyond. While some customers have expressed concerns about the packaging of their products, Arnott's continues to maintain a strong presence in the market, offering a variety of delicious and popular treats.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Unusual black marks on biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian
Unusual black marks on biscuits

Ian

July 12, 2024

Concerned about product quality

Outcome Sought

Apology

Compensation

Other

Other

Quality and value

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daphne
Quality and value

Daphne

June 29, 2024

Decreased quality and value

Outcome Sought

Apology

Compensation

Other

Other

Too small

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
James
Too small

James

June 18, 2024

Outcome Sought

Apology

Compensation

Other

Other

Line through biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vince
Line through biscuits

Vince

June 9, 2024

Not display for visitors

Outcome Sought

Apology

Compensation

Other

Other

Little flavour added

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Edward
Little flavour added

Edward

June 6, 2024

Outcome Sought

Apology

Compensation

Other

Other

Missing biscuit, incorrect weight

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roy
Missing biscuit, incorrect weight

Roy

May 31, 2024

Feeling cheated, inconvenience

Outcome Sought

Apology

Compensation

Other

Other

No jam inside biscuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
No jam inside biscuit

John

May 17, 2024

Feeling cheated

Outcome Sought

Apology

Compensation

Other

Other

Undercooked biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris
Undercooked biscuits

Chris

May 13, 2024

Dissatisfied with quality

Outcome Sought

Apology

Compensation

Other

Other

Small stones in biscuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Catherine
Small stones in biscuit

Catherine

May 3, 2024

Could have caused injury

Outcome Sought

Apology

Compensation

Other

Other

Lack of flavor and sprinkles

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gina
Lack of flavor and sprinkles

Gina

April 29, 2024

Disappointed

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Arnott's

To Listen

Live Campaign
Do you manage complaints for
Arnott's
?

Unusual black marks on biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian

Ian

July 12, 2024

Customer found black marks on ritz crackers, seeking quality control investigation and instructions for sending images and biscuits.
Hi, I'm Sorry to be a complainant. Just opened a pack of Ritz crackers, the triple packs. Two of the biscuits in first cylinder I opened had some unusual black marks on them!! I have retained the two marked biscuits in case you are as concerned as I am. I took some images of the biscuits and the package use by details. Where can I send the images, and to whom? Where can I send the biscuits and to whom? Rgds ian Turnbull PH 0490 549 621
Other

Quality and value

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daphne

Daphne

June 29, 2024

Customers are unhappy with the decline in quality and value of salada crackers from arnott's, seeking an apology and change.
Salada cracker complaints from Customers that you Arnotts should be listened to we Customers are the ones at the end of day familiar with HOW IT USED TO BE versus WHAT IS IT NOW you know yourselves that is the Company Key Stakeholders TAKING PEOPLE FOR A RIDE these days not jut Arnotts all big business ALWAYS THE DOLLAR IS IT NOT now a pathetic tastless and less value in the business quality, weight and size TWO WORDS "CORPORATE BASTARDS" you are all having a wonderful lifestyle KNOWING RIPPING OFF YOUR TRUE LOYAL CUSTOMERS WAKE UP WE ARE NOT STUPID OUT HERE IT IS JUST THE VOGUE THESE DAYS WHERE COMPANY'S SIT AROUND A BOARD TABLE COMING UP WITH WAYS TO DEFRAUD YOUR CUSTOMERS.....WE ARE OVER IT........
Other

Too small

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
James

James

June 18, 2024

Customer requesting correct size chocolate monty.
SIZE
Other

Line through biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vince

Vince

June 9, 2024

Customer seeking refund from arnott's for pack of tim tams with line through middle affecting display for visitors.
I bought a pack of Tim tans biscuits and they have a line through the middle of the biscuits I took a pic if you want me to send it to you thanks they affected me by was not going to display them when I had visitors . Money back or
Other

Little flavour added

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Edward

Edward

June 6, 2024

Customer seeking refund voucher from arnott's for bland pizza shapes, not yet received
I already complained to Arnott's company and lady said will send refund voucher.about X3 weeks ago.Mentioned Pizza shapes had very little flavour added.But no refund received
Other

Missing biscuit, incorrect weight

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roy

Roy

May 31, 2024

Customer purchased lemon crisp biscuits, found only 19 in pack instead of 20, weight was 220g instead of advertised 250g, unable to contact arnott's.
Purchased a packet of lemon crisp biscuits from Coles in Brisbane Thurs. 30/5/24. Opened them and a space in the packet as though one missing. Only 19 in the pack and decided to weigh them in the pack. According to me scales they weighed 220 grams and not the 250 advertised. I tried to contact through the 1800 number on the pack, but told the number was disconnected. As for outcomes, is this another reduction in size to maximise profits. If so, the advertised weight leaves you open to all kinds of problems.
Other

No jam inside biscuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

May 17, 2024

Customer complaint about monte carlo biscuit lacking jam inside, disappointed with quality and value for money.
What happend to the monte carlo biscute the jam inside is just colouring no jam all change dnt pay for what you get any more .
Other

Undercooked biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris

Chris

May 13, 2024

Customer is unhappy with the quality of arnott's yo yo biscuits, seeking an apology and better quality control. dissatisfied with previous occurrences.
I have just opened my second packet of YO YO's to find them also, pale and under cooked. Do not have quality or control anymore? Have you found another way another than reducing the size or number of biscuits to cut costs? Stop taking short cuts A very dissatisfied Chris Kasperski. This is not the first time this has happened
Other

Small stones in biscuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Catherine

Catherine

May 3, 2024

Customer found small stones in tim tam biscuits, seeking apology and resolution from arnott's to prevent potential harm to others.
Tim Tam double choc biscuits, found 2 small pebble like stones in on of the biscuits. It didn't break any teeth. I have a pic of one of them still inside the biscuit with one beside it. Checked the other biscuits and they were all clear. Could have been my grandkids eating it and could have broken teeth or choked.
Other

Lack of flavor and sprinkles

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gina

Gina

April 29, 2024

Customer is complaining about lack of flavor and barbecue sprinkles in arnott's barbecue shapes, requesting a return to original recipe.
I would like to tell you that your barbecue shapes have got no flavour, there's no barbecue sprinkles on any of the buscuits, years ago they used to full of flavour even the barbecue sprinkle bits on the bottom of the bag, now there's is NO barbecue sprinkles on any of the biscuits. You must be cutting costs? They were my absolute favourite biscuits so please come on arnotts bring back that barbecue flavour.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Little flavour added

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Edward
Little flavour added

Edward

June 6, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Missing biscuit, incorrect weight

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roy
Missing biscuit, incorrect weight

Roy

May 31, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Small stones in biscuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Catherine
Small stones in biscuit

Catherine

May 3, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Broken and overcooked biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gillian
Broken and overcooked biscuits

Gillian

March 17, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Poor quality biscuits

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Barry
Poor quality biscuits

Barry

March 8, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Arnott's

The best way to resolve an issue with 

Arnott's

Quick Solutions
Prepared by
Arnott's
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Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Arnott's

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

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Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
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Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

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Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

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