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My complaint was closed by Ajust.
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Shadia
ASOS Complaints
The best way to resolve complaints with ASOS
ASOS is an online fashion retailer. They offer a wide range of clothing, accessories, and beauty products for men and women. Customers have occasionally reported issues with delivery delays and sizing discrepancies. However, ASOS provides a user-friendly website and a convenient returns policy to address these concerns.
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COMPLAINTS SENT THROUGH AJUST
Retail
Return label not working
Closed
Sent
12/4/2024
Return label not working
Shadia
•
April 12, 2024
Causing stress
Outcome Sought
Apology
Compensation
Other
Retail
Faulty
Unresolved
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Faulty
Rachel
•
April 6, 2024
Not accepted at post office
Outcome Sought
Apology
Compensation
Other
Retail
Refund not processed
Closed
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vanessa
Refund not processed
Vanessa
•
April 6, 2024
Customer has not received refund
Outcome Sought
Apology
Compensation
Other
Retail
Label not working
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Label not working
Patricia
•
March 18, 2024
Label rejected at post office
Outcome Sought
Apology
Compensation
Other
Retail
Refund voucher not informed
Unresolved
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samira
Refund voucher not informed
Samira
•
March 4, 2024
Received less refund than expected
Outcome Sought
Apology
Compensation
Other
Retail
Return policy
Closed
25/10/2023
Sent
25/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandy
Return policy
Sandy
•
October 25, 2023
Customer unable to return smaller size dress
Outcome Sought
Apology
Compensation
Other
Closed
8/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phoebe
Phoebe
•
Outcome Sought
Apology
Compensation
Other
Retail
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Kelly
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
ASOS
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
ASOS
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
ASOS
We handle everything for you, get started for free.
How to contact
ASOS
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common issues related to
ASOS
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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ASOS
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