Verified
Crust Pizza
partners with Ajust

Crust Pizza
Complaints

The best way to resolve complaints with
Crust Pizza

Crust Pizza is a popular Australian pizza chain known for its wide range of gourmet pizza options. With a focus on quality ingredients and unique flavor combinations, Crust Pizza offers a diverse menu that caters to various dietary preferences. Customers can choose from traditional, gluten-free, and vegan options, ensuring there is something for everyone. Crust Pizza also provides efficient delivery services, making it a convenient choice for pizza lovers across Australia.

Get heard by
Crust Pizza

Live
Join our campaign

Have a complaint? Click below to resolve your issue with
Crust Pizza

Have a complaint? Click below to resolve your issue with
Crust Pizza

Ajust is putting pressuring on
Crust Pizza
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust

COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Burnt crust

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MERLYN
Burnt crust

MERLYN

June 20, 2024

Difficult to bite

Outcome Sought

Apology

Compensation

Other

Other

Missing peri peri sauce

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joseph
Missing peri peri sauce

Joseph

May 23, 2024

Disappointed with quality

Outcome Sought

Apology

Compensation

Other

Other

Food hygiene violation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tonya
Food hygiene violation

Tonya

May 16, 2024

Couldn't eat pizza

Outcome Sought

Apology

Compensation

Other

Other

Gluten free base

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz
Gluten free base

Liz

May 3, 2024

Had to throw away food

Outcome Sought

Apology

Compensation

Other

Other

Late delivery, cold food

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrew
Late delivery, cold food

Andrew

April 1, 2024

Received cold and inedible food

Outcome Sought

Apology

Compensation

Other

Other

Burnt lips

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Monika
Burnt lips

Monika

Customer's partner has blistered lips and is in a lot of pain

Outcome Sought

Apology

Compensation

Other

Order not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mahbobeh
Order not delivered

Mahbobeh

Had to cancel order

Outcome Sought

Apology

Compensation

Other

Food poisoning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lucas
Food poisoning

Lucas

Severe illness and hospitalization

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Crust Pizza

To Listen

Live Campaign
Do you manage complaints for
Crust Pizza
?
Other

Burnt crust

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MERLYN

MERLYN

June 20, 2024

Burnt, hard pizza crust. requesting refund.
Pizza crust was burnt and very hard to bite into.
Other

Missing peri peri sauce

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joseph

Joseph

May 23, 2024

Customer seeks $26 and apology from crust pizza for dry, cold pizza missing peri peri sauce, second occurrence.
Only sending this beacause it is the second time this has happened now. We ordered the ‘Peri Peri Chicken’ pizza. And 1) it was so dry and cold and 2) there was no Per Peri sauce on it (kinda the whole reason you buy the pizza right?). It sounds like a small detail but when you pay $26 a pizza and get this as a treat it’s really not good enough. We are hoping to be reimbursed in whatever way you possibly can.
Other

Food hygiene violation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tonya

Tonya

May 16, 2024

Customer complained about unsanitary conditions at crust pizza, with seasoned chicken left out in the open, resulting in inability to eat pizza.
I ordered a meat deluxe pizza to pick up. When I entered the store I seen a rack attached to the wall full of seasoned chicken. Although I was only in the store for a few minutes I stood outside for 5 minutes to see if anyone would put them away. No one did. Pretty sure this is against the food hygiene act. As a result a couldn't eat my pizza due to it having chicken on it I took some pictures of the chicken
Other

Gluten free base

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz

Liz

May 3, 2024

Customer upset with crust pizza for not providing gluten-free base with cheese crust, cold pizza, seeking $35 and apology.
I ordered a Gluten Free base with a cheese crust. Nowhere on the website does it say that you can't have a GF base with a cheese crust. I ordered it and was told at my front door that they couldn't provide a GF base with the cheese crust. No call or question - it was also stone cold. I am gluten intolerant so it went straight into the bin. VERY unhappy. A complete waste of $35. Order number: 50569621 Places with Crust Pizza Micham
Other

Late delivery, cold food

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrew

Andrew

April 1, 2024

Customer complained about late delivery, incorrect address, cold pizzas. requesting full refund and apology from crust pizza.
Ordered two pizza and was given a 30 minute delivery time. After 60 minutes I phoned the store and was told driver was 6 minutes away. 30 minutes later driver called to say he was outside but he wasn’t and appeared to be at a completely different address. Driver said docket was wrong he needed to contact store. He said he would call me back. He didn’t call back. 20 minutes later driver arrived and apologized saying that the store was ‘busy.’ Both Pizzas were stone cold and inedible. I am asking for full refund to be credited to my credit card.
Other

Burnt lips

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Monika

Monika

Customer complaint about partner's lips being burnt by hot pizza, seeking clarification on ingredients used in franchise.
My partner had his lips burnt with how hot the pizza was what kind of ingredients are being used in this franchise his lips have blistered and he is in alot of pain have photo to show if required.

Order not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mahbobeh

Mahbobeh

Customer experienced poor service with a delayed order, leading to cancellation and dissatisfaction, requesting an apology from Crust Pizza.
My husband ordered dinner from you Alexandria store, 9/8/2024. it took 1 and half hours and did not arrive. I end up cancel my order is the worse service I ever seen. My child went to bed with left over food in fridge.

Food poisoning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lucas

Lucas

Customer experienced severe food poisoning after eating pizza, seeking compensation and an apology from Crust Pizza.
I bought a large bbq chicken pizza from Crust Pizza located on Bay St, Brighton on 9/8/2024 at 10:54 PM. After picking the pizza up from the store, it took me 1 minute to drive back home which is only 300m away from the store. I then consumed the entire pizza straight away and went to sleep. I then woke up at 7AM with a severe case of food poisoning-extreme nausea and diarrhea-I vomitted every 20 minutes for 3 hours before being driven to Holmesglen Private hospital. I stayed here from 10 AM to 8PM. I initially was given 2 X 1L IV drips and ondansetron, however this was not sufficient to stop my vomitting and my symptoms became worse. I eventually recieved an anti-nausea injection at 3PM which was able to cease my vomitting. After this I developed a fever and was only able to take small sips of water without feeling nauseous. I then recieved a script from my doctor for anti nausea medication which I took after leaving the hospital so that I was able to fall asleep. Due to this, I had to miss 2 work shifts and was unable to complete University work.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Burnt crust

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MERLYN
Burnt crust

MERLYN

June 20, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Missing peri peri sauce

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joseph
Missing peri peri sauce

Joseph

May 23, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Food hygiene violation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tonya
Food hygiene violation

Tonya

May 16, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Gluten free base

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz
Gluten free base

Liz

May 3, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Crust Pizza

The best way to resolve an issue with 

Crust Pizza

Quick Solutions
Prepared by
Crust Pizza
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Crust Pizza

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Crust Pizza
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Crust Pizza
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone