Verified
BP
partners with Ajust

BP
Complaints

The best way to resolve complaints with
BP

BP is a multinational oil and gas company operating in Australia. With a presence in various locations, BP offers a range of services including fuel retail, convenience stores, and car wash facilities. Customers may have concerns related to pricing, environmental impact, or the quality of products and services provided by BP.

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BP

Live
Join our campaign

Have a complaint? Click below to resolve your issue with
BP

Have a complaint? Click below to resolve your issue with
BP

Ajust is putting pressuring on
BP
to listen to its customers and give them fair outcomes.
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Quick Solutions
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80% success
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½ the effort
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30x faster
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2x better results

COMPLAINTS SENT THROUGH AJUST

Live Campaign

Safety concerns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Safety concerns

Elizabeth

February 14, 2025

Outcome Sought

Apology

Compensation

Other

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dale
Poor customer service

Dale

Disappointment and questioning loyalty

Outcome Sought

Apology

Compensation

Other

High pricing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cath
High pricing

Cath

Frustration and disillusionment

Outcome Sought

Apology

Compensation

Other

Employee attitude

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stuart
Employee attitude

Stuart

Negative interaction experience

Outcome Sought

Apology

Compensation

Other

Rude staff behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pat
Rude staff behavior

Pat

Nervous, stressed, unable to work

Outcome Sought

Apology

Compensation

Other

Vehicle stopped working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Behnoud
Vehicle stopped working

Behnoud

Significant inconvenience and disruption

Outcome Sought

Apology

Compensation

Other

Overcharging at service station

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
ADAM
Overcharging at service station

ADAM

Loss of trust and inconvenience

Outcome Sought

Apology

Compensation

Other

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joana
Poor customer service

Joana

Inconvenience and distress

Outcome Sought

Apology

Compensation

Other

Staff denied rewards card scan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alwin
Staff denied rewards card scan

Alwin

Unable to receive fuel discount

Outcome Sought

Apology

Compensation

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

BP

To Listen

Live Campaign
Do you manage complaints for
BP
?

Safety concerns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth

Elizabeth

February 14, 2025

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dale

Dale

Customer dissatisfied with service, seeks improvement and an apology for disrespectful treatment.

High pricing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cath

Cath

Customer is frustrated with high butter prices at BP and urges a reconsideration of pricing strategy.

Employee attitude

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stuart

Stuart

Customer complained about poor employee attitude and expects appropriate management of the situation.

Rude staff behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pat

Pat

Customer experienced rude behavior from staff, feels humiliated, and requests disciplinary action.

Vehicle stopped working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Behnoud

Behnoud

Customer's vehicle broke down after refueling, seeking repair cost coverage and assurance of no future issues.

Overcharging at service station

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
ADAM

ADAM

Customer complains about recurring overcharging at service station and requests action to prevent future occurrences.

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joana

Joana

Customer experienced poor service at BP Truckstop, leading to distress with young children; seeks staff disciplinary action and assurance of improved service.

Staff denied rewards card scan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alwin

Alwin

Customer dissatisfied with staff's refusal to scan rewards card for fuel discount.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign

Safety concerns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Safety concerns

Elizabeth

February 14, 2025

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

BP

The best way to resolve an issue with 

BP

Quick Solutions
Prepared by
BP
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

BP

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
BP
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
BP
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
BP
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
https://www.bp.com/en_au/australia/home/who-we-are/contact-us.html
Details missing. Help fill in the gaps.
In person
https://www.bp.com/en_au/australia/home/who-we-are/find-your-nearest-bp.html
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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