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McDonald's
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McDonald's

McDonald's, a global fast-food chain, offers a wide range of affordable menu options, including burgers, fries, and beverages. With numerous locations worldwide, McDonald's aims to provide quick service and convenience to its customers. While some individuals may have concerns about the nutritional value of their offerings or the environmental impact of their packaging, McDonald's continues to be a popular choice for those seeking a quick and affordable meal.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Wrong order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Wrong order

Kevin

January 6, 2024

Lost reward points

Outcome Sought

Apology

Compensation

Other

Other

Wrong order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Wrong order

Mark

December 18, 2023

Food thrown at me

Outcome Sought

Apology

Compensation

Other

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aidan

Aidan

Outcome Sought

Apology

Compensation

Other

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matheus

Matheus

Outcome Sought

Apology

Compensation

Other

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Renee

Renee

Outcome Sought

Apology

Compensation

Other

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Private

Private

Outcome Sought

Apology

Compensation

Other

Disturbing advertisement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Disturbing advertisement

Mark

Concern about food safety

Outcome Sought

Apology

Compensation

Other

Big pot hole

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Big pot hole

John

Unsafe driving conditions

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

McDonald's

To Listen

Live Campaign
Do you manage complaints for
McDonald's
?
Other

Wrong order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin

Kevin

January 6, 2024

Customer's reward points were incorrectly deducted for a mcchicken burger at mcdonald's. staff suggested contacting the app company for point recovery.
On the 2nd January at McDonalds Sale Victoria store I asked for McChicken burger and used 7500 reward points. The young lady entered it on the register as Classic Crispy chicken Salard. I said no it is the McChicken burger I want please. The staff member changed the order to McChicken burger on register. I happened to look on my phone at the number of point I had and noticed 7500 points had been taken of for both the Classic Chicken Salard and the McChicken a total of 15000 had come of my rewards point. When I finished the meal I went to the counter and spoke to the same lady that had taken my order earlier. She spoke to a male staff member, the male staff member said. McDonald do not run the app I would need to contact the company that run the app to try and recover points
Other

Wrong order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark

Mark

December 18, 2023

Customer had a recurring issue with wrong orders at mcdonald's. manager threw food at them and they seek an apology.
Same order for two weeks or more, this morning was handed the wrong order, was told to give back and given another wrong order, was told I should check my order and food was thrown at me by manager. Assholes
Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aidan

Aidan

Tonight (9pm 28th January 2024) I attended the Macdonalds morayfield road location. I ordered two cheeseburgers, a medium fries, a double cheeseburger and a medium Fanta. The customer service ethics or lack there of that I experienced in restaurant was horrific due to the young duty manager who was arrogant, rude and displayed absolutely no duty of care in his service and duties. I witnessed 3 major food safety violations in the 5-6 minutes that I was waiting for my order to be made. These violations included all three of the kitchen staff (food preparation staff) using their blue gloves to blow their noses (without tissues or the like) clean up dropped food trays (and even putting most of the food that fell onto the filthy floor back into serving trays to be served to customers) and scratching themselves inside their pants while looking directly at me while I watched them (while they smiled at me knowing that I was watching them). To add to this, I complained to the young duty manager about what I had witnessed and instead of the duty manager acknowledging my concerns he measly told me to have a good night ad shoved the filthy food into my hands and pointed me towards the exit door. I then drove home to bring the food to my pregnant wife but before I gave it to her to eat I thougoughly checked the food for health concerns for my unborn daughter and wife only to find that all the burgers had visible dirt and grime on and in them and they only had badly overcooked meat paddies, crusty cheese and a tiny dot of tomatoes sauce on them (missing the pickles, onions, mustard and parts of the bread buns. The fries were only half filled and they were ice cold with not a trace of salt at all. The soft drink (fanta) also had visible grime around the lid and dirty floating buts in it. I shall contact the corporate head office tomorrow morning at ope of office hours to voice my immense co cerns and demand that compensation be made in a significant way. I will also be calling my legal team to discuss any D all legal action options as I know that if I had not checked the food and witnessed the gross food health violations that my wife could have fallen victim to deadly food poisoning and I could have also lost my unborn child due to this horrific case of a very, very dodgy operator at the morayfield road Macdonalds location.
Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matheus

Matheus

Food
Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Renee

Renee

My daughter was driving and we went through Drive thru at Plumpton Mcdonalds at around 10pm on Saturday 1st June We order 4 Soft Serves , 2 Large Cokes and a Apple Pie. We got to where you pay and my daughter said have you definitely ordered the Apple Pie as it was not on the screen, we were told yes it is ordered , the screens are playing up. We then went to the next window and a girl with an Adidas Jumper on gave us the Soft Serves and the cokes, we then asked for the apple Pie, she said rudely you never paid for it, We explained the situation and the girl with black hair and a black Nike or Adidas Jumper said , well you never paid for it so you will have to drive around again. I said i am not moving and can you please bring a Manager so i can speak to them, she rudely closed the window and refused to bring a Manager. We waited for say 8 minutes and then our 4 year old in the car was getting upset and so was my 18 year old daughter so we left and went home , Once i got the 4 year old into bed i then personally drove back to the store to talk to a manager. The Manager was so rude and arrogant and it made me realize why the staff were the exact same. The manager refused to hear what i had to say , totally dismissed me and when i asked for her name , she refused to give it to me. at this point i took a photo of the manager and she pushed me and called me a disgusting name and told me to delete the photo or she will smash me in the face. You can watch the video footage of this to prove what i am saying. I am about to take this complaint to the CEO of Mcdonalds Australia, The CEO worldwide ,Chris Kempczinski and take it to Ray Hadley and every media Channel i can think of. I want the staff names of the people on shift at Plumpton Mcdonalds from 9.45pm to 10.23 p,, which is when i took a photo of the outside after i was assaulted by the so called Manager at Plumpton Mcdonalds I hope someone can please call me regarding the way i was treated by staff of a Mcdonalds store Kind Regards Renee Gobbo Director 8 Florence Street Oakhurst NSW 2761 Mobile:: 0403920225 Web: www.littlefishes.com.au
Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Private

Private

This is regarding the McDonald's grilled chicken patties at the Wollert location (Cnr Jardin Rd & Craigieburn Rd E, Wollert VIC 3750) on June 13, 2024, around 6 PM. I purchased two burgers, each containing very small chicken patties. It appeared as though a single patty had been divided between the two burgers. When I raised my concerns with the manager, he was dismissive and unhelpful. It is my opinion that the restaurant may be managed by immature staff or a manager who might not be adhering to proper practices, possibly to avoid producing more patties. I have a picture available for reference. Thank you.

Disturbing advertisement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark

Mark

Customer complains about a disturbing McDonald's ad showing a fly in mayonnaise on the 'Steakhouse Stack burger', seeking rectification.
There is a disturbing TV advertisement appearing on free to air channels and probably elsewhere advertising the 'Steakhouse Stack burger'. The advertisement depicts a stream of mayonnaise being placed on the burger. In the stream of mayonnaise there is clearly depicted a fly. I have studied the advertisement many times and I am satisfied that it is so. I bring this to your attention as I do not believe that this is what is meant to be depicted in the advertisement. I hope you will rectify the obvious error.

Big pot hole

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

Customer complains about a big pothole at McDonald's Revesby and seeks resolution.
Big pot hole at revesby McDonald's

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Wrong order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Wrong order

Mark

December 18, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aidan

Aidan

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matheus

Matheus

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Renee

Renee

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Private

Private

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

McDonald's

The best way to resolve an issue with 

McDonald's

Quick Solutions
Prepared by
McDonald's
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

McDonald's

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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McDonald's
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Fair and Free
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McDonald's
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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