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Had an issue with McDonald's? Get a real response.
To complain to McDonald’s Australia, speak to the restaurant manager in-store for immediate fixes, or contact Customer Service on 02 9875 7100, use the online Contact Us feedback form, email mcfeedback@au.mcd.com, or submit via the MyMacca’s app. This guide details what to include, how complaints are reviewed, typical outcomes, and escalation to the ACCC or Fair Trading.
How to submit a complaint with McDonald's
In-store (fastest for on-the-spot fixes)
If something’s wrong with your order, politely ask to speak with the restaurant manager before you leave. Managers can usually replace missing items, remake cold food, or correct charges immediately.
Phone support (after you’ve left)
- McDonald’s Australia Customer Service: 02 9875 7100(Mon–Fri 8:00am–5:30pm, Sat–Sun 9:00am–6:00pm)
- McDelivery support (24/7): 1800 865 214Have your receipt, order number, store location, date and time ready.
Online feedback form (written record)
Use the official feedback form via the Contact Us / Give Feedback section on McDonald’s Australia’s website. This is ideal if you want everything documented.
Email (attach photos or receipts)
Email mcfeedback@au.mcd.com with your order details, what went wrong, and the outcome you want (refund, replacement, voucher).
Mobile app (MyMacca’s)
If you ordered via the app, submit feedback in-app (More → Help/Contact). App orders often auto-attach order details, which speeds things up.
Tip: Be clear and calm. Include store location, date/time, order number, and a short list of what was wrong. State what would resolve it for you.
Acknowledgement
McDonald’s typically confirms receipt of your feedback and lets you know it’s being reviewed - often within a couple of business days.
Internal review
Your complaint is logged with Customer Service. If it’s store-specific, details are shared with the franchisee or restaurant manager to investigate.
Timelines
There’s no fixed public SLA, but many customers receive a response or resolution within a few days. If it’s more complex, allow a little longer and follow up if you haven’t heard back in about a week.
Outcomes you can expect
Common resolutions include an apology, refund, replacement meal, or vouchers/coupons as a goodwill gesture. Where patterns are identified, McDonald’s may retrain staff or fix process issues.
Common complaints against McDonald's
- Incorrect orders or missing items (drive-thru, takeaway, delivery)
- Food quality issues (cold, stale, poorly prepared items)
- Customer service problems (rude or dismissive interactions)
- Long wait times (in-store, drive-thru, delivery delays)
- App and digital ordering issues (charges without orders, rewards glitches)
- Cleanliness or out-of-stock items at specific restaurants
McDonald's complaints submitted through Ajust
I regularly have to make a complaint to McDonald’s because my order is wrong, even when it’s something simple like burgers without pickles or mustard. The staff take the order correctly, but the kitchen ignores it and I end up driving back again. It’s frustrating to keep raising the same issue and not see it fixed. - Geoffrey
I had to submit a complaint to McDonald’s after ordering chicken burgers and receiving cheeseburgers instead. When I called, the manager promised to fix it, but later denied the conversation and called me a liar in store. Being spoken to like that in front of others, especially with my kids there, was humiliating and unacceptable. - Sacha
I made a formal complaint to McDonald’s after being charged $35 for someone else’s drive-through order because staff didn’t close the previous transaction. The manager was abrupt and dismissive when I explained what happened. It made me feel brushed off rather than supported, which isn’t how a customer should be treated. - Gail
I lodged a complaint with McDonald’s after witnessing serious food safety issues and being treated rudely by the duty manager when I raised concerns. The food I took home was dirty and incomplete, and I felt completely dismissed when I tried to speak up. Making a complaint felt like the only way to be taken seriously. - Aidan
How other consumers McDonald's complaints got resolved
Wrong order with missing items: A customer lodged an online complaint with receipt details and a clear list of missing items. McDonald’s responded with an apology and mailed meal vouchers, which the customer accepted.
Cold food and an unsatisfactory in-store response: After escalation via the feedback form, the customer received a written apology, a refund for the meal, and confirmation the store would address food quality standards.
Delivery order missing items and arriving cold: The customer contacted both McDelivery and McDonald’s by email with photos. McDonald’s arranged a refund for missing items and issued a promo code for a future order.
1) Ask for a higher authority in-store
If a staff member can’t help, request the Restaurant Manager or franchise owner to review the issue.
2) Escalate to corporate customer service
If the store response wasn’t satisfactory, submit the online form or email mcfeedback@au.mcd.com, referencing any earlier contact and your order details.
3) Follow up if delayed
If you haven’t heard back after about a week, reply to the confirmation email or call 02 9875 7100 with your case details.
4) Use specialist channels
- McDelivery: 1800 865 214 (24/7)
- App issues: in-app Help or email with screenshots
Australian Consumer Law (ACL) & ACCC
If McDonald’s won’t resolve an issue you’re entitled to under ACL (e.g., charged for items not provided), you can report the issue to the ACCC. The ACCC doesn’t resolve individual disputes but monitors systemic issues.
State consumer protection agencies
You can contact your state’s Fair Trading / Consumer Affairs office for advice or mediation if internal resolution fails.
Food safety concerns
For serious hygiene or safety issues, contact your local council or state food authority.
- Online feedback form: https://mcdonalds.com.au/contact-us
- Customer service email: mcfeedback@au.mcd.com
- Customer service phone: 02 9875 7100
- McDelivery support (24/7): 1800 865 214
- ACCC – Report a consumer issue: https://www.accc.gov.au/consumers/complaints-problems
- State consumer protection agencies:
- NSW Fair Trading – https://www.fairtrading.nsw.gov.au
- Consumer Affairs Victoria – https://www.consumer.vic.gov.au
- QLD Office of Fair Trading – https://www.qld.gov.au/fairtrading
McDonald's Complaints FAQs
What’s the fastest way to submit a complaint to McDonald’s Australia?
McDonald’s Australia complaints are resolved fastest by speaking to the restaurant manager in-store before you leave. Managers can usually fix missing items, remake cold food, or correct charges immediately. If you’ve already left, calling 02 9875 7100 or using the MyMacca’s app with your order number and receipt details helps speed up a refund or replacement.
How long does McDonald’s Australia take to respond to a complaint?
McDonald’s Australia typically acknowledges complaints within a couple of business days and often resolves them within a few days. There is no fixed public service level agreement, but many customers receive a response or outcome quickly. If you haven’t heard back after about a week, follow up by replying to your confirmation email or calling customer service with your case details.
What outcome can I expect after complaining to McDonald’s?
McDonald’s Australia complaints commonly result in an apology, refund, replacement meal, or meal vouchers as a goodwill gesture. The exact outcome depends on the issue, such as incorrect orders, cold food, or app charges. For store-specific problems, customer service shares details with the franchisee or restaurant manager to investigate and prevent repeat issues.
What can I do if McDonald’s ignores or refuses my complaint?
If McDonald’s Australia won’t resolve your complaint, you can escalate through corporate customer service or seek help under Australian Consumer Law. You may report systemic issues to the ACCC or contact your state Fair Trading or Consumer Affairs office for advice or mediation. For serious food safety concerns, contact your local council or state food authority.
You’ve done your part, now it’s time to hold McDonald's accountable.
Take the final step and submit a complaint that gets seen and responded to.