We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

Missing transfer


Disappointing customer service


Multiple unauthorized transactions


Order not received


Account termination without notification


Cancelled cards


Double charging and account hold


Personal information breach




Missing money


Unauthorized purchases


Verification code not sent


No returns


High interest rate


Missing interest payments


Blocked account


Account locked


Temporary pause not honored


Late payment charge


Pending transaction


Overseas pension not recognized


Unauthorized direct debit


Fraudulent charges


Package fee


Relationship ended


Money transfer error


Unexplained withholding of funds


Unfamiliar transaction


Login issue


Contact issue


Arrears fee charged incorrectly


Fraudulent payment


Poor customer service


Locked


Difficulty cancelling lost card


Funds not released


Delayed fund release


Account locked


Issue with HSBC


Customer service


Accidental subscription


Card not delivered


Issue with bank declining transactions


Settlement done incorrectly and property sold account not closed


Issue with Citibank


Delay in loan approval


Issue with ANZ


Adjustment to loan account without consultation


Cost for buying a car


deficit in available funds


Mysterious link between my Mastercard and my wife's work Mastercard


Yearly fee increase


may never obtain cash out


Other


Other


Other


card sent to old address


UBANK opened an account without consent or request


double discount not applied


issue with account under investigation


ING will not reimburse me the scam they said I gave permission I did not


account blocked


unpaid credit card from 1999


My Mums online banking has been stopped.


account hacking and unauthorized withdrawals


Unauthorised transactions and card cancellation


Outstanding account payment


unable to change mortgage payment type


computer crash and two withdrawals from account


Redraw Deletion Authority not processed correctly


Other


Other


Other


Purchase issue


Other


Other


Other


Customer Service


Customer Service


Customer Service


Fees / Payments


Transactions


Fees / Payments


Fees / Payments


Fees / Payments


Customer Service


Transactions


Transactions


Transactions


Transactions


Other


Fees / Payments


Customer Service


Transactions


Transactions


Transactions


Transactions


Fees / Payments


Transactions


Customer Service


Businesses
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.
Banking
Issues
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
Do you have a complaint?
We take the effort out of making a complaint. It's fast, fair and free for consumers.
It only takes 2 minutes!
