Banking complaints

Your guide to resolving complaints in the banking industry.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

Start by finding your provider or your issue.

Banking complaints we've resolved

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Banking

Missing transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Beverley
Banking

Disappointing customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Geberew
Banking

Multiple unauthorized transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Harry
Banking

Order not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Banking

Account termination without notification

I recently had a dispute with my bank and decided to lodge a complaint via Ajust. I’ve got to say they were very professional as I received a call from Jackson the very next morning and my dispute was resolved shortly after. I would definitely recommend Ajust if anyone has a problem with their bank.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Douglas
Banking

Cancelled cards

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charlotte
Banking

Double charging and account hold

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony
Banking

Personal information breach

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ryan
Banking

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Banking

Missing money

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julian
Banking

Unauthorized purchases

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Banking

Verification code not sent

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Banking

No returns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Banking

High interest rate

My overall experience with Adjust customer support was outstanding. Thei efficiency, expertise and commitment to customer satisfaction make them a benchmark for excellence in the industry. i recommend Adjust to anyone seeking relaible support.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Con
Banking

Missing interest payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Murray
Banking

Blocked account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dean
Banking

Account locked

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Erin
Banking

Temporary pause not honored

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Margaret
Banking

Late payment charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pamela J
Banking

Pending transaction

Ajust is the place to go if you have an issue with anything financial. Other things too I think. They were always in constant communication with me and really tried hard to resolve my issue with Qantas Travel money. I was extremely happy with the service provided and will use the again if need be.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ross
Banking

Overseas pension not recognized

Very helpful organisation helped me get my complaint to my bank Bank reacted very quickly Would recommend them to all my contacts
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Frederick
Banking

Unauthorized direct debit

I had a problem with credit card and Ajust helped me resolving the issue and I got refunded the nearly $5000.-. Well done Ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ralf
Banking

Fraudulent charges

Excellent experience. Ajust resolved my complain within 2-3 weeks and I received a refund from my bank for unauthorised transactions on my card. The entire process was made really easy by Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melissa
Banking

Package fee

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adam
Banking

Relationship ended

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth Yvonne
Banking

Money transfer error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharni
Banking

Unexplained withholding of funds

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Oscar
Banking

Unfamiliar transaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vanessa
Banking

Login issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Banking

Contact issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Banking

Arrears fee charged incorrectly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charlotte
Banking

Fraudulent payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
William
Banking

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Geoffrey
Banking

Locked

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Banking

Difficulty cancelling lost card

That were very good and made the whole thing so easy.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Max
Banking

Funds not released

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gabriella
Banking

Delayed fund release

I had query resolved with Policebank over a difficult and sensitive matter that reached successful outcome.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gabriella
Banking

Account locked

Ajuat got involved after 2 weeks of me trying to unlock my UBank account which was locked without cause or reason. I believe Ajust was responsible in finally getting the lock lifted.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Russell
Banking

Issue with HSBC

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Banking

Accidental subscription

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Subodh Raj
Banking

Card not delivered

I had a great experience with Ajust, simple to filling out the online complaint form. They kept me informed throughout the process. Adjust solves this issue and saves my time. Great Job Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nirmalan
Banking

Issue with bank declining transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alexandre
Banking

Settlement done incorrectly and property sold account not closed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jothi
Banking

Issue with Citibank

Helped me with a peculiar overseas transaction fee, that was deducted from my account, months after it happened, leaving me with $0.00
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrew
Banking

Delay in loan approval

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leesa
Banking

Issue with ANZ

Best experience with Ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bushra
Banking

Adjustment to loan account without consultation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Banking

Cost for buying a car

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Colleen
Banking

deficit in available funds

NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sven
Banking

Mysterious link between my Mastercard and my wife's work Mastercard

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gregory
Banking

Yearly fee increase

I wasn't aware of Ajust. I was feeling overwhelmed and distressed with an unforseen banking issue. Ajust being there made me feel supported and made me feel that I was not alone. I felt supported. They responded to me instantly. I'm very grateful. Thank you Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Denise
Banking

may never obtain cash out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rosemary
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Zafar
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynn
Banking

card sent to old address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Banking

UBANK opened an account without consent or request

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Poonam
Banking

double discount not applied

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lydia
Banking

issue with account under investigation

Got resolved quickly
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rita
Banking

ING will not reimburse me the scam they said I gave permission I did not

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Deonny
Banking

account blocked

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cassandra
Banking

unpaid credit card from 1999

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tommy
Banking

My Mums online banking has been stopped.

Ajust got the ball rolling for us, thanks.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jurgen
Banking

account hacking and unauthorized withdrawals

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Zakieh
Banking

Unauthorised transactions and card cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Xianye
Banking

Outstanding account payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Livia
Banking

unable to change mortgage payment type

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bulbin
Banking

computer crash and two withdrawals from account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen
Banking

Redraw Deletion Authority not processed correctly

Great service! Quick, efficient and east to use. I had better results with them than with the bank's customer service call. Highly recommend. Thank you Adjust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fiona
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Freda
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Monica
Banking

Purchase issue

My state was really good after a dating site tried to get money from my card number which I don't give to anyone and I cancelled my card and I'm getting a new one good one MyState 👍👍👍👍👍👍
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roland
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sieglinde, Ziggy
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clare
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Banking

Customer Service

AJust offered me support all the way during my disputing with my financial institutions.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hanan
Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jani
Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Denise
Banking

Transactions

Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Verlaine
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rickie
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Douglas
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Douglas
Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clinton
Banking

Transactions

Great site, great service. They provide a systematic approach which assists in being able to define a complaint, track the complaint and ensure the other party attends to it at senior level. Highly recommend this to many of us novices who hopefully infrequently need to raise a formal complaint against a business beyond just talking to a support person in that business.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Banking

Transactions

Fantastic results.thanks very much
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Israel
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bradley
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nireesha
Banking

Customer Service

Adjust helped me get a prompt response and final resolution with my bank. I highly recommend using this service for quick action and resolution.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Emma
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hayley
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ying
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Minh
Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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ANZ
ANZ
Beyond Bank Australia
Beyond Bank Australia
CBA
CBA
ME Bank
ME Bank
NAB
NAB
St George
St George
Westpac
Westpac
86400
86400
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How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Banking complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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