Banking complaints

Your guide to resolving complaints in the banking industry.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

Start by finding your provider or your issue.

Banking complaints we've resolved recently

No Live Complaints
Do you have a complaint related to this issue?
We can help you get heard.
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Payment taken after refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sheela
Banking

Card cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rijmatie
Banking

Defaulted credit file

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Giuseppe
Banking

Complaint

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Min
Banking

Missing money transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nabil
Banking

Refund not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Qizhe
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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ANZ
ANZ
Beyond Bank Australia
Beyond Bank Australia
CBA
CBA
ME Bank
ME Bank
NAB
NAB
St George
St George
Westpac
Westpac
86400
86400
Sorry, no results here

Banking

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Banking complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

As Seen On

Nine News Logo
Smart Company Logo
Ajust as on the phone

Banking complaints we've resolved recently

No Live Complaints
Do you have a complaint related to this issue?
We can help you get heard.
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Banking

Payment taken after refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sheela
Banking

Card cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rijmatie
Banking

Defaulted credit file

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Giuseppe
Banking

Complaint

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Min
Banking

Missing money transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nabil
Banking

Refund not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Qizhe
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Banking complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

As Seen On

Nine News Logo
Smart Company Logo
Ajust as on the phone