Banking

complaints

If you're facing issues with your banking services, you are not alone. We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about frequent issues facing banking consumers, including complaints about unauthorised transactions, account access problems, fraudulent activities, faulty ATMs, branch closures and more.

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complaints we've resolved recently

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Poor Service

Closed

29/4/2025

Sent

28/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Chantelle

Poor Service

Submitted for

Chantelle

Closed

April 29, 2025

Refund issues

Closed

2/5/2025

Sent

27/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Halah

Refund issues

Submitted for

Halah

Closed

May 2, 2025

Consumer dissatisfaction with product performance and usability

Closed

30/4/2025

Sent

26/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sian

Consumer dissatisfaction with product performance and usability

Submitted for

Sian

Closed

April 30, 2025

Customer Service issue

Closed

30/4/2025

Sent

23/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ralph

Customer Service issue

Submitted for

Ralph

Closed

April 30, 2025

Poor Service

Closed

27/4/2025

Sent

19/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

James

Poor Service

Submitted for

James

Closed

April 27, 2025

Shipping Delay

Closed

1/5/2025

Sent

17/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Arani

Shipping Delay

Submitted for

Arani

Closed

May 1, 2025

Delivery issues

Closed

27/4/2025

Sent

16/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Juliet

Delivery issues

Submitted for

Juliet

Closed

April 27, 2025

Delayed delivery of purchased vehicle

Closed

19/4/2025

Sent

11/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Margaret

Delayed delivery of purchased vehicle

Submitted for

Margaret

Closed

April 19, 2025

Overcharging and Refund Request

Closed

6/5/2025

Sent

10/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Diane

Overcharging and Refund Request

Submitted for

Diane

Closed

May 6, 2025

Refund Request

Closed

1/5/2025

Sent

1/4/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lauren

Refund Request

Submitted for

Lauren

Closed

May 1, 2025

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Do you manage complaints for a business?

Ajust makes resolutions fast and fair for you and your customers.

Learn more

Raise A Complaint About Any

Bank

Can’t find who you’re looking for on the list below? You can still make a complaint.

ANZ

The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.

CBA

CBA is Australia's largest bank. With over 16 million customers, it makes sense that CBA receives lots of complaints. Unlike the other big banks, CBA shares its complaint numbers in its Annual Report. In 2021-22, CBA received almost one million complaints. CBA sends emails from individual members of its complaint team (rather than a generic inbox), offering a more human experience for customers. CBA is also known as CommBank and the Commonwealth Bank.

Afterpay

Afterpay is a buy now pay later service offering an alternative payment method to consumers. The buy now pay later (BNPL) industry is under scrutiny given the lack of regulation for this payment type. In a recent submission to treasury, Afterpay advised that 0.24% of active customers had made a complaint in the previous period and 99% of those were resolved.

American Express Australia

Ameris Bank

Athena

Australian Military Bank

Australian Mutual Bank

Beyond Bank Australia

Coastline Credit Union

Easy Street Financial Services

Equifax

Family First Credit Union

Firefighters Mutual Bank

G&C Mutual Bank

GO2bank

Goulburn Murray Credit Union

Illawarra Credit Union

National Australia Bank

Navy Federal Credit Union

Newcastle Permanent

Northern Inland Credit Union

People's Choice Credit Union

Queensland Country Credit Union

Banking

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Resolve with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

As Seen On

Banking

complaints

complaints we've resolved recently

Poor Service

Refund issues

Consumer dissatisfaction with product performance and usability

Customer Service issue

Poor Service

Shipping Delay

Delivery issues

Delayed delivery of purchased vehicle

Overcharging and Refund Request

Refund Request

Do you manage complaints for a business?

Raise A Complaint About Any

Bank

Complaint

ANZ

CBA

Afterpay

Banking

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What can I do if my bank doesn't respond to my complaint?

What is the Airline Customer Advocate?

Behind on energy bills? What happens and what to do

How to read your energy meter

What to do if you're experiencing mobile phone outages

How to deal with credit card fraud

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your complaint