ME Bank Complaints
The best way to resolve complaints with ME Bank
ME Bank is a subsidiary of the Bank of Queensland and operates digitally. In their Customer Feedback Guide, ME Bank states that complaints made by phone are resolved immediately, if possible. Complaints made by mail, email, and post are acknowledged within three business days, through the same medium.
Get heard by ME Bank
![ME Bank](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Have a complaint? Click below to resolve your issue with ME Bank
Have a complaint? Click below to resolve your issue with ME Bank
COMPLAINTS SENT THROUGH AJUST
Payment not processed
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Steve
•
June 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Settlement delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Ramandeep
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Credit application not removed
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Damon
•
June 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Wrong pay out figure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Kim
•
June 5, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Card sent to wrong address
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Ann-Maree
•
May 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Long wait times
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Tona
•
April 30, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Topup application delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Patricia
•
April 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Interest rate decrease
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Sandra
•
April 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Monthly interest payment discrepancy
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Graham
•
April 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Donna
•
April 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ME Bank
To Listen
Payment not processed
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Steve
•
June 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Settlement delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Ramandeep
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Credit application not removed
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Damon
•
June 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Wrong pay out figure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Kim
•
June 5, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Card sent to wrong address
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Ann-Maree
•
May 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Long wait times
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Tona
•
April 30, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Topup application delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Patricia
•
April 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Interest rate decrease
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Sandra
•
April 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Monthly interest payment discrepancy
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Graham
•
April 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Donna
•
April 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
COMPLAINTS RESOLVED THROUGH AJUST
Settlement delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Ramandeep
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Wrong pay out figure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Kim
•
June 5, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Topup application delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Patricia
•
April 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Customer service and interest rate
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Ann
•
March 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Account frozen, theft
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
James
•
February 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Naomi
•
January 30, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Accessing funds
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Stuart
•
January 26, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Website loading issue
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Joanne
•
January 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Discharge delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Satyabrata
•
January 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Transaction issue
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
John
•
January 9, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4296eebbae755ad74f9a_giVOZNIfsDMnuLzLdTquMKzalSUGUs5OmuyaXd3XkGo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ME Bank
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
ME Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Common issues related to
ME Bank
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)