CommBank Complaints
The best way to resolve complaints with CommBank
CommBank is a leading Australian financial institution offering a wide range of banking services, including personal and business accounts, loans, credit cards, and insurance products. Customers have occasionally expressed concerns about the bank's customer service, fees, and interest rates. However, CommBank continues to be a popular choice for individuals and businesses seeking reliable and convenient banking solutions.
Get heard by CommBank

Have a complaint? Click below to resolve your issue with CommBank
Have a complaint? Click below to resolve your issue with CommBank
COMPLAINTS SENT THROUGH AJUST
Property sold without notice

Victor Charles Osborne
•
July 2, 2024

Outcome Sought
Apology
Compensation
Other
Compo payment robbery

Janica
•
June 27, 2024

Outcome Sought
Apology
Compensation
Other
Account closure

Nathan
•
June 25, 2024

Outcome Sought
Apology
Compensation
Other
Funds not cleared

Eugene
•
June 10, 2024

Outcome Sought
Apology
Compensation
Other
Accounts removed without consent

Ian
•
May 10, 2024

Outcome Sought
Apology
Compensation
Other
Interest rate

Fiona L
•
April 30, 2024

Outcome Sought
Apology
Compensation
Other
High interest rate

Edward
•
April 30, 2024

Outcome Sought
Apology
Compensation
Other
Charged incorrectly

Louise
•
April 27, 2024

Outcome Sought
Apology
Compensation
Other
Recovery of money

Kylie Jane
•
April 7, 2024

Outcome Sought
Apology
Compensation
Other
Increase in fee

Kere
•
April 3, 2024

Outcome Sought
Apology
Compensation
Other
Consumers who are asking
CommBank
To Listen
Property sold without notice

Victor Charles Osborne
•
July 2, 2024

Compo payment robbery

Janica
•
June 27, 2024

Account closure

Nathan
•
June 25, 2024

Funds not cleared

Eugene
•
June 10, 2024

Accounts removed without consent

Ian
•
May 10, 2024

Interest rate

Fiona L
•
April 30, 2024

High interest rate

Edward
•
April 30, 2024

Charged incorrectly

Louise
•
April 27, 2024

Recovery of money

Kylie Jane
•
April 7, 2024

Increase in fee

Kere
•
April 3, 2024

COMPLAINTS RESOLVED THROUGH AJUST
High interest rate

Edward
•
April 30, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Recovery of money

Kylie Jane
•
April 7, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Increase in fee

Kere
•
April 3, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
I was unexpectedly made unemployed since April, Since April things have been tough. I receive less than $300 a fortnight to support 2 dependants.

Jamie
•
January 19, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Overlimit charges

Tara
•
January 19, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Unauthorised transactions

Alexander
•
January 8, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Relationship ended

Elizabeth Yvonne
•
November 8, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
Package fee

Adam
•
November 7, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
Unable to confirm details on Netbank

Peter
•
August 18, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
CommBank
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
CommBank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Common issues related to
CommBank
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
