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My complaint was closed by Ajust.
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Margaret
Citibank Complaints
The best way to resolve complaints with Citibank
Citibank is a subsidiary of a multinational company, Citigroup and serves consumers in over 160 countries. According to its Complaints Process Guide, Citibank directly contacts consumers that have a complaint taking longer than 21 days in order to update them on the situation.
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COMPLAINTS SENT THROUGH AJUST
Banking
Unable to cancel card
Closed
23/2/2024
Sent
9/2/2024
Unable to cancel card
Margaret
•
February 9, 2024
Amounts appearing on statements
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect balance
Closed
8/3/2024
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van Thanh
Incorrect balance
Van Thanh
•
January 17, 2024
Lost $156,800.09
Outcome Sought
Apology
Compensation
Other
Banking
Bill discrepancy
Closed
22/12/2023
Sent
5/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eugene
Bill discrepancy
Eugene
•
December 5, 2023
Difficult to pay off debt
Outcome Sought
Apology
Compensation
Other
Banking
Issue with Citibank
Closed
20/10/2023
Sent
16/10/2023
Helped me with a peculiar overseas transaction fee, that was deducted from my account, months after it happened, leaving me with $0.00
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Issue with Citibank
Andrew
•
October 16, 2023
I now have NO Money 10 days before my next pension. Not enough food or liquid to last that long. No bus fare.
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
10/5/2023
Sent
20/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dimitri
Transactions
Dimitri
•
April 20, 2023
Outcome Sought
Apology
Compensation
Other
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KRESSHNA MURTHIRAO
Refund not received
KRESSHNA MURTHIRAO
•
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Unauthorized bank account creation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gerald
Unauthorized bank account creation
Gerald
•
Confusion and concern about finances
Outcome Sought
Apology
Compensation
Other
Incorrect contact number
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Incorrect contact number
David
•
Unable to amend phone number
Outcome Sought
Apology
Compensation
Other
Banking
Lost card, not received replacement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carmelot
Lost card, not received replacement
Carmelot
•
Inconvenience, lack of service
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Citibank
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Citibank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Citibank
We handle everything for you, get started for free.
How to contact
Citibank
Online
https://www.citibank.com.au/global_docs/kana/contactus_complaints.htm
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In person
https://online.citi.com/US/ag/citibank-location-finder
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Email
Available for Ajust members.
Complaint Policy
https://www1.citibank.com.au/our-complaints-process
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Common issues related to
Citibank
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Citibank
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