Citibank Complaints
The best way to resolve complaints with Citibank
Citibank is a subsidiary of a multinational company, Citigroup and serves consumers in over 160 countries. According to its Complaints Process Guide, Citibank directly contacts consumers that have a complaint taking longer than 21 days in order to update them on the situation.
Get heard by Citibank

Have a complaint? Click below to resolve your issue with Citibank
Have a complaint? Click below to resolve your issue with Citibank
COMPLAINTS SENT THROUGH AJUST
Unable to cancel card

Margaret
•
February 9, 2024

Outcome Sought
Apology
Compensation
Other
Incorrect balance

Van Thanh
•
January 17, 2024

Outcome Sought
Apology
Compensation
Other
Bill discrepancy

Eugene
•
December 5, 2023

Outcome Sought
Apology
Compensation
Other
Issue with Citibank

Andrew
•
October 16, 2023

Outcome Sought
Apology
Compensation
Other
Transactions

Dimitri
•
April 20, 2023

Outcome Sought
Apology
Compensation
Other
Refund not received

KRESSHNA MURTHIRAO
•

Outcome Sought
Apology
Compensation
Other
Unauthorized bank account creation

Gerald
•

Outcome Sought
Apology
Compensation
Other
Incorrect contact number

David
•

Outcome Sought
Apology
Compensation
Other
Lost card, not received replacement

Carmelot
•

Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Citibank
To Listen
Unable to cancel card

Margaret
•
February 9, 2024

Incorrect balance

Van Thanh
•
January 17, 2024

Bill discrepancy

Eugene
•
December 5, 2023

Issue with Citibank

Andrew
•
October 16, 2023

Transactions

Dimitri
•
April 20, 2023

Refund not received

KRESSHNA MURTHIRAO
•

Unauthorized bank account creation

Gerald
•

Incorrect contact number

David
•

Lost card, not received replacement

Carmelot
•

COMPLAINTS RESOLVED THROUGH AJUST
Account closure without notice

Alina
•
March 29, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Unable to cancel card

Margaret
•
February 9, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Incorrect balance

Van Thanh
•
January 17, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Bill discrepancy

Eugene
•
December 5, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
Issue with Citibank

Andrew
•
October 16, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
Transactions

Dimitri
•
April 20, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Citibank
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Citibank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Common issues related to
Citibank
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
