Westpac Complaints
The best way to resolve complaints with Westpac
Westpac is one of Australia's biggest banks. Ajust could only find complaint trends in Westpac's Annual Report, not the total number of complaints made to the bank. But Westpac had the smallest number of ombudsman complaints out of the big 4 banks in 2021-2022.
Have a complaint? Click below to resolve your issue with Westpac
Get heard by Westpac
Have a complaint? Click below to resolve your issue with Westpac
COMPLAINTS SENT THROUGH AJUST
Fraudulent transactions
Lisa
•
May 7, 2024
Outcome Sought
Apology
Compensation
Other
Rent not taken out
Damien Harold
•
May 6, 2024
Outcome Sought
Apology
Compensation
Other
Unauthorized transactions
Natalie
•
May 2, 2024
Outcome Sought
Apology
Compensation
Other
Power of attorney restrictions
Julie
•
April 27, 2024
Outcome Sought
Apology
Compensation
Other
Staff unprofessionalism
Christina
•
April 18, 2024
Outcome Sought
Apology
Compensation
Other
Interest repayment increase
Huy
•
April 9, 2024
Outcome Sought
Apology
Compensation
Other
Funds not released
Melinda
•
April 2, 2024
Outcome Sought
Apology
Compensation
Other
Disappearing funds
Arthur
•
March 24, 2024
Outcome Sought
Apology
Compensation
Other
Id verification
Dut
•
March 23, 2024
Outcome Sought
Apology
Compensation
Other
Account locked
Tina
•
March 21, 2024
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Westpac
To Listen
Fraudulent transactions
Lisa
•
May 7, 2024
Rent not taken out
Damien Harold
•
May 6, 2024
Unauthorized transactions
Natalie
•
May 2, 2024
Power of attorney restrictions
Julie
•
April 27, 2024
Staff unprofessionalism
Christina
•
April 18, 2024
Interest repayment increase
Huy
•
April 9, 2024
Funds not released
Melinda
•
April 2, 2024
Disappearing funds
Arthur
•
March 24, 2024
Id verification
Dut
•
March 23, 2024
Account locked
Tina
•
March 21, 2024
COMPLAINTS RESOLVED THROUGH AJUST
Power of attorney restrictions
Julie
•
April 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Interest repayment increase
Huy
•
April 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Funds not released
Melinda
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Account access
Geoffrey
•
March 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Poor service
Judith
•
February 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Fraudulent transaction
Rodney
•
February 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Account closure
John
•
January 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Account lock
Raymond
•
January 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Bonus interest withdrawal
Gerald
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Unhelpful conversation
Wgaia
•
January 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Westpac
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Westpac
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Common issues related to
Westpac
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.