Westpac

Complaints

Falsifying internet banking credit card balance in March or April so I have to raid another bank balance

My cpmplaint justcompmetely dissapeared . Westpac coulfd send any normal person very angry

WESTPAC issued me a cheque in Aug'2018( Bank Cheque).I misplaced the cheque but located it in April this year. I deposited the cheque into my bank in May'2024. WESTPAC returned it without paying, claiming the cheque was reported lost/stolen? On approaching them they expressed their inability to resolve as I could not provide them details of who paid the cheque. I suppose since it's a Bank Cheque and has been issued by WESTPAC, they are directly bound by it. I am a retired person, and would definitely like to receive what is my due courtesy that cheque. Please assist.

Apply for online banking access with POA

Thursday 13/06/2024 at approximately 7.30pm I deposited $1500.00 into my check account. It got to $800 and stopped and said it could not finish transaction. It then asked me how much did I deposit. I had a few people waiting behind e and got flustered and entered the wrong amount in which I put $11.00. The machine did nothing so when I cancelled my card came out but none of my money. I called Westpak and told them what happened at the south morang bank and he told me that I need to go to the bank on Friday which I did. The bank could not do anything at that time but said they would look into it and call me in a little bit that day. The bank called once to ask mitre questions and said they'd call me again. By 30pm I'd had enough and called them with still no answer. I called again no answer. At 4.30pm I get a call from westpak south morang to aske more questions and ask if I'm sure I deposited $1500. I told her I definitely was sure and it was all $50.00 notes. She indicated that there was a descreency with their count and that I would have to wait till Monday to speak to manager. I have called them this morning and again have been told to leave my number.i feel like they have stolen feom me and will not take countability for the malfunctioning of their machine. It may on l y be $1500.00 dollars but that was my rent money. This is so unacceptable of the bank and if they checked their cameras they would see I was there.

Can’t access my account?

Irresponsible lending. Westpac knowingly kept allowing me to obtain loans and credit cards knowing I was battling with a gambling addiction. Now I have $28,000 in debt I can’t afford to pay off. I would like my loan and atleast 1 of my credit cards to be paid off or partially paid off.

I have made a payment through osko to an account for the amount of $3200 on Monday the 10th June and now 4 days later and the payment hasn't turned up and no-one can tell me where the money has gone too. It's not the first time I have paid to this person. I have been treated like a criminal since the 29 may when I tried to make an osko payment to someone who apparently has been reported as a scammer and I had just met this person but have been locked out of all my banking, I have had my card taken by the ATM after the issue was resolved and am unable to access my money due to no banks nearby. I am stressed to the limit my depression and PTSD is through the roof and I am out of pocket and no-one seems to care and everytime I try to get an answer I get told 10 days or 2-3 weeks. I want to know where my money has gone, why I am being treated like a scumbag and when will I get my money back. Also why do I have to wait so long and make multiple calls to recover my money .

My name is Josephine Corsino I went to Wespac in Cheltenham and spoke to the manager I have a lot of fraud on my account which has not been resolved I have the prof and all why do they not give me back my money it been over 2 years I’m trumtised and sick Thanks Josephine

I called, could not speck to anyone and was instructed to deal with my problem online. So I ended up spoking to someone through live catch a number of times and they were unable to help me with my problem. I continue to have withdrawals every month by Netflix from my account for $22.99 and I am no longer using the service. The bank told me they could not block the merchant, that I had to dispute the transaction every month, which I have been doing. I asked the bank if they could resolve my problem any other way and they said no. I've had problems before with merchants taking money from my account and the bank would block the merchant for me so they could no longer take money out of my account. This time there was no solution for my problem.