Westpac complaints

The best way to resolve complaints with Westpac. Fast, fair and free for consumers.

Westpac is one of Australia's biggest banks. Ajust could only find complaint trends in Westpac's Annual Report, not the total number of complaints made to the bank. But Westpac had the smallest number of ombudsman complaints out of the big 4 banks in 2021-2022.

Have a complaint?
VerifiedUnverified
Westpac
96
%
NA
Industry Avg
83
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

Click below to resolve your issue with Westpac.

Resolve Now
It only takes 2 minutes!

Westpac

complaints we’ve resolved

No Live Complaints
Do you have a complaint related to this issue?
We can help you get heard.
Banking

Missing money

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julian
Banking

Late payment charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pamela J
Banking

Difficulty cancelling lost card

That were very good and made the whole thing so easy.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Max
Banking

card sent to old address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Freda
Banking

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sieglinde, Ziggy
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ranjit
Banking

Customer Service

In fact, Westpac doesn't have any customer support at all. If there is any issue and customer need help, they simply refer to their Westpac app to resort the problem, which is below standard and dodgy and not really helpful. They have got some telephone numbers, but there is always a long delay (around 30 to 50 min.) to find any real person to discuss any problem
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mofakharul
Banking

Other

As I have presented all the documents to fraud office. Still they have blocked my account
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jack
Banking

Customer Service

Don't trust the bank ensure you read everything
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susan
Banking

Customer Service, Transactions

I have never had a problem with Westpac. But the cannot automatically overdraw my accounts if I have not given permission.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Banking

Transactions

Seriously dissatisfied with customer service. Alienating customers by practically calling them a liar is unprofessional.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bradley
Banking

Transactions

I have had problems with banks before but service was great and outcome handled at the bank, unfortunately Westpac don't knowing I have been in the store many times they still told me to go on line, told them it's not been resolved they then send me away to go online again same outcome so customer service is not good very disappointed I work hard for my money this issue needs to be solved please
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tania
Banking

Transactions

I got my money back from the bank - thank you. Great service.
Just be careful because Westpac will not help you in any way l have spent 3 hours trying to go through fair trading, l was ripped by a removalist and they didn’t do one thing to help me can’t wait to change banks
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Barbara
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jennifer
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.

How to make your

Westpac

complaint

Your options for contacting

Westpac

to resolve a complaint.

Phone
132 032
Details missing. Help fill in the gaps.
Post
Westpac Customer Solutions, Reply Paid 5265, Sydney NSW 2001
Details missing. Help fill in the gaps.
In person
www.westpac.com.au/locateus/
Details missing. Help fill in the gaps.
Online
www.westpac.com.au/contact-us/feedback-complaints/
Details missing. Help fill in the gaps.
Complaint Policy
www.westpac.com.au/contact-us/feedback-complaints/
Details missing. Help fill in the gaps.
Hardship Assistance
www.westpac.com.au/about-westpac/sustainability/initiatives-for-you/customers-financial-hardship/
Details missing. Help fill in the gaps.
Fast, Fair and Free

Resolve the easy way

Take the effort out of making a complaint. Ajust sends the right details to the right place – so you get the right outcome. It only takes a few minutes.

Quick and Easy

The express lane for every complaint.

Get an outcome

Success for over 90% of complaints.

Free help

It costs nothing for consumers.

Issues related to

Westpac

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.