I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dean
NAB is a big four bank in Australia. Ajust could not find details of NAB's internal complaint numbers. But the banking ombudsman received over 4,500 complaints about NAB in 2021-22. NAB has a great record of resolving complaints made through Ajust.
Have a complaint?
NAB
90
%
NA
Industry Avg
83
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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NAB
complaints we’ve resolved
Banking
Blocked account
Closed
17/11/2023
Sent
15/11/2023
Blocked account
Submitted for
Dean
Closed
November 17, 2023
Banking
Overseas pension not recognized
Closed
12/11/2023
Sent
9/11/2023
Very helpful organisation helped me get my complaint to my bank
Bank reacted very quickly
Would recommend them to all my contacts
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frederick
Overseas pension not recognized
Submitted for
Frederick
Closed
November 12, 2023
Banking
Poor customer service
Closed
9/11/2023
Sent
31/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Poor customer service
Submitted for
Geoffrey
Closed
November 9, 2023
Banking
Cost for buying a car
Closed
24/10/2023
Sent
13/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colleen
Cost for buying a car
Submitted for
Colleen
Closed
October 24, 2023
Banking
Fees / Payments
Closed
24/7/2023
Sent
20/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ying
Fees / Payments
Submitted for
Ying
Closed
July 24, 2023
Banking
Transactions
Closed
20/7/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Minh
Transactions
Submitted for
Minh
Closed
July 20, 2023
Banking
Transactions
Closed
25/7/2023
Sent
26/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Transactions
Submitted for
Michael
Closed
July 25, 2023
Banking
Transactions
Closed
5/7/2023
Sent
24/6/2023
I am happy to help but at this stage I have nothing good to say about nab simply because of my experience
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Transactions
Submitted for
Adrian
Closed
July 5, 2023
Banking
Other
Closed
3/7/2023
Sent
22/6/2023
Ajust helped me finally get a response from NAB, whereas in the past they chose to ignore my communication. NAB froze my account and held onto my money for months.
NAB accepts no responsibility for not informing me of my impending frozen account. The response by the customer service team lacked empathy and they did not care that I had a credit balance being frozen.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey-lee
Other
Submitted for
Tracey-lee
Closed
July 3, 2023
Banking
Transactions
Closed
15/6/2023
Sent
9/6/2023
NAB has caused a lot of stress
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juness
Transactions
Submitted for
Juness
Closed
June 15, 2023
Banking
Transactions
Closed
16/6/2023
Sent
26/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Transactions
Submitted for
Jeffrey
Closed
June 16, 2023
Banking
Transactions
Closed
8/5/2023
Sent
4/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Transactions
Submitted for
Phillip
Closed
May 8, 2023
Banking
Transactions
Closed
18/5/2023
Sent
18/4/2023
Disappointed with NAB‘s customer support for overseas clients.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dr Nazir
Transactions
Submitted for
Dr Nazir
Closed
May 18, 2023
Banking
Customer Service
Closed
28/4/2023
Sent
29/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Customer Service
Submitted for
Phillip
Closed
April 28, 2023
Banking
Customer Service
Closed
12/3/2023
Sent
12/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Estate of Vivian
Customer Service
Submitted for
Estate of Vivian
Closed
March 12, 2023
Banking
Transactions
Closed
Sent
24/2/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Transactions
Submitted for
Mark
Closed
Banking
Marketing / Information
Closed
Sent
21/2/2022
I would like to thank Adjust for initiating my complaint to the NAB which they did very promptly my first response was not favourable so Adjust advised me to take it to AFCA. Within a couple of days of doing so and after more liaison with the bank I received a favourable resolution to my complaint. I am most grateful for the help I received.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Marketing / Information
Submitted for
Lynette
Closed
Banking
Other
Closed
Sent
20/2/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Other
Submitted for
Joseph
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
NAB
complaint
Online
www.nab.com.au/common/forms/complaints-compliments-feedback
Details missing. Help fill in the gaps.
Complaint Policy
www.nab.com.au/contact-us/feedback/complaints-policy
Details missing. Help fill in the gaps.
Hardship Assistance
www.nab.com.au/help-support/financial-hardship
Details missing. Help fill in the gaps.
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01
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02
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03
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.