Verified
NAB
partners with Ajust

NAB
Complaints

The best way to resolve complaints with
NAB

NAB is a big four bank in Australia. Ajust could not find details of NAB's internal complaint numbers. But the banking ombudsman received over 4,500 complaints about NAB in 2021-22. NAB has a great record of resolving complaints made through Ajust.

Get heard by
NAB

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Join our campaign

Have a complaint? Click below to resolve your issue with
NAB

Have a complaint? Click below to resolve your issue with
NAB

Ajust is putting pressuring on
NAB
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ying
Fees / Payments

Ying

July 20, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Minh
Transactions

Minh

July 18, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Transactions

Michael

June 26, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I am happy to help but at this stage I have nothing good to say about nab simply because of my experience
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrian
Transactions

Adrian

June 24, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Other

Ajust helped me finally get a response from NAB, whereas in the past they chose to ignore my communication. NAB froze my account and held onto my money for months.
NAB accepts no responsibility for not informing me of my impending frozen account. The response by the customer service team lacked empathy and they did not care that I had a credit balance being frozen.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracey-lee
Other

Tracey-lee

June 22, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

NAB has caused a lot of stress
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Juness
Transactions

Juness

June 9, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey
Transactions

Jeffrey

May 26, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Transactions

Phillip

May 4, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

Disappointed with NAB‘s customer support for overseas clients.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dr Nazir
Transactions

Dr Nazir

April 18, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Customer Service

Phillip

March 29, 2023

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

NAB

To Listen

Live Campaign
Do you manage complaints for
NAB
?
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ying

Ying

July 20, 2023

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Minh

Minh

July 18, 2023

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael

Michael

June 26, 2023

Banking

Transactions

I am happy to help but at this stage I have nothing good to say about nab simply because of my experience
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrian

Adrian

June 24, 2023

Banking

Other

Ajust helped me finally get a response from NAB, whereas in the past they chose to ignore my communication. NAB froze my account and held onto my money for months.
NAB accepts no responsibility for not informing me of my impending frozen account. The response by the customer service team lacked empathy and they did not care that I had a credit balance being frozen.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracey-lee

Tracey-lee

June 22, 2023

Frozen account and funds not sent to ASIC
Banking

Transactions

NAB has caused a lot of stress
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Juness

Juness

June 9, 2023

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey

Jeffrey

May 26, 2023

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip

Phillip

May 4, 2023

Banking

Transactions

Disappointed with NAB‘s customer support for overseas clients.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dr Nazir

Dr Nazir

April 18, 2023

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip

Phillip

March 29, 2023

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Banking

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ying
Fees / Payments

Ying

July 20, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Minh
Transactions

Minh

July 18, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Transactions

Michael

June 26, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I am happy to help but at this stage I have nothing good to say about nab simply because of my experience
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrian
Transactions

Adrian

June 24, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Other

Ajust helped me finally get a response from NAB, whereas in the past they chose to ignore my communication. NAB froze my account and held onto my money for months.
NAB accepts no responsibility for not informing me of my impending frozen account. The response by the customer service team lacked empathy and they did not care that I had a credit balance being frozen.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracey-lee
Other

Tracey-lee

June 22, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

NAB has caused a lot of stress
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Juness
Transactions

Juness

June 9, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey
Transactions

Jeffrey

May 26, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Transactions

Phillip

May 4, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

Disappointed with NAB‘s customer support for overseas clients.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dr Nazir
Transactions

Dr Nazir

April 18, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Customer Service

Phillip

March 29, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

NAB

The best way to resolve an issue with 

NAB

Quick Solutions
Prepared by
NAB
WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

NAB

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
NAB
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
NAB
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
NAB
Phone
13 22 65
Details missing. Help fill in the gaps.
Post
NAB Resolve, Reply Paid 2870 Melbourne VIC 8060
Details missing. Help fill in the gaps.
Online
www.nab.com.au/common/forms/complaints-compliments-feedback
Details missing. Help fill in the gaps.
In person
www.nab.com.au/locations
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.nab.com.au/contact-us/feedback/complaints-policy
Details missing. Help fill in the gaps.

Common issues related to

NAB

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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