ANZ Plus

Complaints

Account blocked - unable to access funds. Severe financial hardships, Centrelink, domestic violence

I was scammed on a rental contract, I paid the bond before the viewing, but when I asked for a refund, he never gave me my money back and he was gone!

My anz plus bank account has been closed with no contact or explanation from the bank, I have then reached out by email, phone and by the live chat and not one person has been able to tell me why this is happening or how to fix it and everyone’s being quite rude

On the 24th March at aroud 1pm, the ANZ atm at the Morley branch (in the Galleria) took $700 when I tried to deposit it - it had an error message saying "deposit cannot be completed, cash cannot be returned, please contact branch". I have been trying since then to get my money back - I have called the helpline on the atm, I have called the branch, visited the branch twice, filled out a dispute form, had someone else lodge a report, and nothing is happening. I am leaving for Singapore tomorrow and need that money for a medical appointment and medicine. Please please please help me get my money back asap.

Subject: Urgent: Request for Immediate Resolution of Account Block Dear ANZ Plus Fraud Team, I trust this message finds you well. I am writing to urgently address the ongoing issue regarding the block on my ANZ Plus account, and I appreciate your immediate attention to this matter. As a newcomer to cryptocurrency transactions, I unfortunately fell victim to a scam while buying and selling USDT on the OKEx exchange. The $19,000.00 AUD deposit into my account on December 17, 2023, was a result of a transaction where I sold 11,046.51 USDT. I have diligently provided all pertinent evidence, including the recipient's driving license and payment proof, which was sent on the exchange platform. It's crucial to highlight that the individual involved in this transaction is attempting to take advantage of my limited experience in the crypto space, fully aware that the nature of cryptocurrency transactions makes it impossible for me to reverse the process. Despite my efforts to release the funds, my account remains blocked, causing severe financial hardship and bringing my small business to a standstill. I understand ANZ's commitment to security and fraud prevention, and I appreciate the need for due diligence. However, I implore you to recognize the urgency of this situation. The evidence I provided clearly demonstrates that I am the rightful owner of the funds, and the delay in accessing them is taking a toll on both my personal and professional life. I kindly request an immediate review and resolution of this matter to remove the block on my account. Your swift action is crucial to prevent further losses and mitigate the negative impact on my business. I am available for any additional clarification or discussion if required. Please expedite the resolution process, considering the urgency of my situation. Thank you for your prompt attention to this matter. Sincerely, Amir Shah

They're enableing thieves to take money from my anz accounts. I'm on centerlink, and they are allowing $185 to ho to some MYHERITAGE mob, which I did not authorize.

Open up this account a week go for the last couple of days I have not been able to access my money I've been on the phone to ANZ all day trying to access my money which apparently has a restriction on my account but every time I wait an hour to speak to someone the phone cuts out has a restriction on my account I can't access my own money but yet I can't have customer service even answers the phone