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BankSA
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BankSA
Complaints

The best way to resolve complaints with
BankSA

Bank SA is owned by Westpac and St George bank, functioning as one of the most prominent banks in South Australia. Their feedback and complaints page notes that Bank SA deals with complaints using the FAIRGO method- fair, action, integrity, respect, genuine and open.

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BankSA

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BankSA

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BankSA

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BankSA
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Banking

Hangs up on complaints

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Judith
Hangs up on complaints

Judith

June 11, 2024

Received furious letter from department of transport

Outcome Sought

Apology

Compensation

Other

Banking

Overdrawn fees

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gabriela
Overdrawn fees

Gabriela

April 26, 2024

Charged unfairly over $100

Outcome Sought

Apology

Compensation

Other

Banking

Locked out account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Laura
Locked out account

Laura

March 10, 2024

Left with no money, no way to provide for self, uncomfortable, inconvenienced, upset, alone, scared

Outcome Sought

Apology

Compensation

Other

Banking

Unauthorized deduction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shannan
Unauthorized deduction

Shannan

January 14, 2024

Denied access to money

Outcome Sought

Apology

Compensation

Other

Banking

ALL MY MONEY WAS STOLEN

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julieann
ALL MY MONEY WAS STOLEN

Julieann

December 29, 2023

I'm homeless and have no food or clean clothes plus i didn't go to see you my son

Outcome Sought

Apology

Compensation

Other

Banking

Difficulty making appointment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne
Difficulty making appointment

Anne

November 28, 2023

Inconvenience due to distance

Outcome Sought

Apology

Compensation

Other

Banking

Discrimination based on voice

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George
Discrimination based on voice

George

Denied access to account, can't pay rent or bills

Outcome Sought

Apology

Compensation

Other

Hardship clause not terminated

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ira
Hardship clause not terminated

Ira

Credit amount not refunded

Outcome Sought

Apology

Compensation

Other

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Poor customer service

Peter

Stress and financial problems

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

BankSA

To Listen

Live Campaign
Do you manage complaints for
BankSA
?
Banking

Hangs up on complaints

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Judith

Judith

June 11, 2024

Banksa hung up on customer, refused credit card without notice, slow response time, lack of customer service, causing stress and inconvenience.
Bank SA hangs up in your ear instead of listening if you ring with a complaint. They recently refused one of my Credit Cards but no one told me until I got a furious letter from the Department of Transport threatening all sorts of murderous things they were going to do if I didn't pay within a very short time. The trouble is that they sent this demand by Australia Post which, as we all know now, takes its own time over everything. So do telephonists, and I waited for half an hour while a recorded voice parroted over and over the fact that they would be with me soon. People have lives to lead but there is no way that one can be organised when telephonists haven't the time to hear you out or put you through to someone who can. What can be done? Judith Brown
Banking

Overdrawn fees

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gabriela

Gabriela

April 26, 2024

Customer seeking refund of overdrawn fees and apology from banksa for unfairly charged fees totaling over $100.
I get charged withdrawn fees. Pretty sure I’ve paid over $100 worth of overdrawn fees unfairly.
Banking

Locked out account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Laura

Laura

March 10, 2024

Customer locked out of internet banking while overseas, unable to transfer funds or contact banksa, left with no money and feeling upset, alone, and scared.
I was locked out of my internet banking while overseas on a remote island. I couldn’t transfer from my account onto my travel card and had no phone credit to call the helpline until I could access my account. There was no way of getting in touch with the bank without calling the number, or using the app which I was locked out of. This left me with no money and no way of providing for myself. I uncomfortable and very inconvenienced. I was upset, alone and scared due to this inconvenience
Banking

Unauthorized deduction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shannan

Shannan

January 14, 2024

Customer is complaining about cigno taking money without permission, being hung up on, blocked from online access, and being denied money for urgent care.
Passed my ID, changed my mobile number wanted the money Cigno took from my account reimbursed because they did not get permission, was hung up on, tried to access online and was blocked for no good reason at all. And now I’m in need of urgent care regarding Covid and heart problems and you guys denied me my money, I will be seeking legal advise asap. Name Shannan C Taylor bsb 105001 acc 146147340 blocking someone’s account after being verified is not lawful and I’m now chasing damages in court because this should not of happened to me for the fourth time!!!
Banking

ALL MY MONEY WAS STOLEN

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julieann

Julieann

December 29, 2023

Customer's money was stolen while visiting family, wants resolution.
I went to my daughter and we both went to see my mum while I was there someone stole 20,000 from me I had accidentally left my phone at home and as I was to far from home I thought it was fine but I found out all my money went
Banking

Difficulty making appointment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne

Anne

November 28, 2023

Customer is complaining about the difficulty of making an appointment and lack of empathy from bank sa.
I have tried in vain to obtain the telephone number for the Murray Bridge Branch to make an appointment for this Friday. I understand why the numbers are not given out freely. However, there is no option to talk to a person when going through the telephone system. I am one of two signatories for a church account. It is the Lameroo Anglican Ladies Guild. We have banked with Bank. SA long before it was known as that. (Vague estimate of about 70 years) On this Friday, the other signatory and I would like to meet at Murray Bridge branch to close the account and have a bank cheque to be able to donate the funds to our local hospital. The Anglican Church has closed and we are unable to distribute the sale proceeds of the church locally, despite the money being raised locally. However we are allowed to distribute our Guild funds to whom we want. The other lady is recently widowed, lives at Lameroo ( 1 1/2 hours drive) , and in her early 80’s, And I am also widowed and in my early 70’s and I live at Seaford which is 2 hours from Murray Bridge. This Friday suits us both to drive and meet to complete this task. At present I am staying with our son at Rosedale for emergency child minding. I do not have the subsequent details but I am sure we are on the Bank SA files. After multiple attempts to talk with someone I went through to Business banking. A chap I talked to was eventually willing to put me through to the bank at Murray Bridge but warned me they would possibly be too busy to take my call but there would be an answering machine for me to leave my details and reason for calling. So, imagine my surprise to get a call from an elderly lady in Murray Bridge who rang me back to assure me she had nothing to do with the bank! Was this deliberate? OK, I get that we can rock up and wait our turn but considering the distance we both have, I would rather have an appointment. It also seems that unless you do things by the internet they don’t want to deal with you. Because I don’t have the account numbers etc while I am away from home, this is difficult for me at this stage. I wish to point out the total lack of empathy for people to be able to engage with a person willing to help them and the ‘mistake’ of the person who put me through to a total stranger. Banks rely on people but in this case they are not people friendly. Thank you for an opportunity to state my case. Regards from Anne Pocock.
Banking

Discrimination based on voice

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George

George

Customer facing discrimination due to voice, denied access to account. seeking resolution and apology from banksa for unacceptable treatment.
Trying to resolve phone banking and online banking, because of the sound of my voice they didn’t believe it was my account. I am a transitioning person. The way I was discriminated against was unacceptable, I’ve been denied access to my account because of this and now I can’t pay my rent today I can’t pay my monthly due bills. All because of my voice, I’ve been a bank sa customer for over 25 yrs. This is the worst experience ever.

Hardship clause not terminated

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ira

Ira

Customer seeks $430.35 refund and apology from BankSA after issues with hardship clause and lack of communication.
I paid out my personal loan in (with Bank SA) in full, as of the 18th of July, 2024. As this loan was paid out whilst I was in a hardship clause with the Bank, I contacted their Hardship department to let them know, this payout had happened. Part of the hardship clause arrangements was that no interest or charges, were to be made against the loan, during the three months the hardship clause was to be in place. (it was in place for one month, when the account was paid out in full) This meant that once paid out, a credit amount of $430.35 remained on the account. I negotiated with Bank SA to have this amount returned to my savings account- which BANK SA agreed they would do? They also agreed to terminate the hardship arrangement and notify Credit Watch that this was no longer the case. WRONG!! I got a letter in the mail from BSA, dated the 22nd of July, stating that my hardship clause WAS not going to be terminated and that my request for this to happen was denied. I also have not seen the credit amount of $430.35. (Bank SA pocketed this) I have contacted AFCA about this, which has given BSA five days to respond to my complaint. Today is day five. I did receive an email with a phone number from BSA, but when I tried to ring the number, it first of all stated that nobody is answering the phone number and then it allowed me to leave a voice mail (which surprise, surprise, nobody has returned the call)

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

Customer is frustrated with BankSA's service regarding daughter's financial issues and seeks assistance and an apology.
My daughter is having financial problems to the extent your bank has mentioned taking the house of her. My daughter gave sighned permission for me to get involved. I approached the admin desk and explained my daughters situation. I could<br />I sit with a member of the bank and discuss our options. I was given a 1800 number. Mean while my daughters stressing I'm trying to get help to fix the problem. I can only say I was and still am disgusted in your service <br />Peter

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Banking

Incorrect account deposit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nadine
Incorrect account deposit

Nadine

January 10, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

ALL MY MONEY WAS STOLEN

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julieann
ALL MY MONEY WAS STOLEN

Julieann

December 29, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Difficulty making appointment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne
Difficulty making appointment

Anne

November 28, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

BankSA

The best way to resolve an issue with 

BankSA

Quick Solutions
Prepared by
BankSA
WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

BankSA

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
BankSA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
BankSA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
BankSA
Phone
13 13 76
Details missing. Help fill in the gaps.
Post
Reply Paid 399, Adelaide SA 5001
Details missing. Help fill in the gaps.
Online
https://eforms.banksa.com.au/olfmu/eforms/ConsumerFeedback/#/welcome
Details missing. Help fill in the gaps.
In person
https://www.banksa.com.au/locator/
Details missing. Help fill in the gaps.
Complaint Policy
https://www.banksa.com.au/contact-us/customer-complaints
Details missing. Help fill in the gaps.

Common issues related to

BankSA

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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