St George Complaints
The best way to resolve complaints with St George
St George is owned by Westpac, but still provides banking services as a separate brand. Consumers should make complaints to St George, not Westpac. St George is a member of the Australian Financial Complaints Authority and is required to manage complaints in line with Regulatory Guide 271.
Get heard by St George

Have a complaint? Click below to resolve your issue with St George
Have a complaint? Click below to resolve your issue with St George
COMPLAINTS SENT THROUGH AJUST
Age discrimination in credit limit increase

Wayne
•
June 7, 2024

Outcome Sought
Apology
Compensation
Other
Lost money and connection

James
•
June 4, 2024

Outcome Sought
Apology
Compensation
Other
Incorrect id verification

Glenda
•
May 27, 2024

Outcome Sought
Apology
Compensation
Other
Interest rate increase

Sabrina
•
May 20, 2024

Outcome Sought
Apology
Compensation
Other
Customer service

Jennifer
•
May 20, 2024

Outcome Sought
Apology
Compensation
Other
Not assisting with service

Jrnnifer
•
May 18, 2024

Outcome Sought
Apology
Compensation
Other
Blocked payment to australia post travel

DAVID
•
May 6, 2024

Outcome Sought
Apology
Compensation
Other
Activation and pin number

Angela
•
May 5, 2024

Outcome Sought
Apology
Compensation
Other
Unauthorized card use

Juliet
•
April 17, 2024

Outcome Sought
Apology
Compensation
Other
Transactions

Bradley
•
August 1, 2023

Outcome Sought
Apology
Compensation
Other
Consumers who are asking
St George
To Listen
Age discrimination in credit limit increase

Wayne
•
June 7, 2024

Lost money and connection

James
•
June 4, 2024

Incorrect id verification

Glenda
•
May 27, 2024

Interest rate increase

Sabrina
•
May 20, 2024

Customer service

Jennifer
•
May 20, 2024

Not assisting with service

Jrnnifer
•
May 18, 2024

Blocked payment to australia post travel

DAVID
•
May 6, 2024

Activation and pin number

Angela
•
May 5, 2024

Unauthorized card use

Juliet
•
April 17, 2024

Transactions

Bradley
•
August 1, 2023

COMPLAINTS RESOLVED THROUGH AJUST
Incorrect id verification

Glenda
•
May 27, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Interest rate increase

Sabrina
•
May 20, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Customer service

Jennifer
•
May 20, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Not assisting with service

Jrnnifer
•
May 18, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Blocked payment to australia post travel

DAVID
•
May 6, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Activation and pin number

Angela
•
May 5, 2024

Resolved < 48 hrs
Resolved < 1week
Resolved
Transactions

Bradley
•
August 1, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
Customer Service, Transactions

James
•
February 23, 2023

Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
St George
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
St George
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Common issues related to
St George
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
