St George

Complaints

I lodge this complaint on behalf of my wife and I, Gay Elizabeth Collins and Wayne Anthony Collins. We and our private company Colco Consulting Pty Ltd have banked with St George bank and its predecessors for very many years. Our compliant is simp at this stage (but another finding it impossible to opt out of receiving hard copy monthly statements. Our complaint is of age discrimination whereby because we are 81 years of age - and have substantial multi-million-dollar net assets, and regular income from Colco Consulting Pty Ltd, and additional monthly income from our self-funded superannuation funds (combined annual income approx. $150,000 after taxation), we are denied an application to increase our St George facilitated credit card limit from $10000 to $20000. And to put the reality of such situations to the fact that banks are encouraging customers to move away from cash to credit cards. Indeed, my wife attended a lunch function recently at a restaurant and ordered lunch, but the venue would not accept cash. She did not have her credit card and did not eat lunch. These factors amount to discrimination and should not be part of the St George business model. Prior to sending this complaint I asked by text response to St George to respond with detailed rejection reasons, but no response to date.

Lost money keep loosing connection then asked for numbers then disconnected. How is the government allowing this treatment. I am now going to make a complaint. To the local MP

I phoned today to enquire regarding when I would receive my undated new Visa Card. The woman asked for two IDs & I gave them to her which are 100% correct, re Mother's Maiden Name & what school I went to and was informed they were incorrect! I know my Mother's Maiden Name and what school I went to so why was this so? This happened to me a couple of years ago when I was asked for my password which is my Son's name and they told me that was incorrect! Three years ago I was scammed out of $10,000 and received no help from St George and seeing this was taken out in two lots of $5,000 I feel St George should have queried it. I am seriously thinking of closing my four accounts with St George as this is just getting ridiculous. Regards Glenda Goodwin gglu@bigpond.com

Hi I have had a portfolio account with St George for years so I have been allowed to fix my Loan’s when it’s up for renewal every time the fixed account is about to expire and they have never had a problem with that for all these years. Now all of a sudden when times are tuff and everyone is struggling they have decided to pull the rug from under me first telling me now that they no longer support my Portfolio Loan’s scraping it over night and are changing both my loans one Account from 2.94% to 7.34% in March2024 changing my payments. And now on the second loan up from 4.84% to 8.91% and that’s including 1.32% discount. The St George bank has now decided to force me out of my home and they want me to starve after over 20 years Loyalty to them with no notice what so ever just a email in March of 2024 This is hardly a time to now turn around and say they have decided to scrap the Portfolio loan at a time when interest rates are going up. They should not be allowed to change the rules as they have been happy to keep me on a Pirtfolio Loan for years saying nothing about scraping it. This has effected me financially and with this next interest rate they plan again for June 2024 I will not be able to live in my home or put food on the table. I would like them to keep the interest rate as is as I’m already struggling as they cannot go from 0ne loanat 2.9% to another 7.34% and now for the second one from 4.84% to 8.91% they should only be putting both up a few present from where it was not scrap the Portfolio loan all together just so they can put it up more than double to the highest possible as I was granted the portfolio loans based on what I could afford and not what they are charging now. Please help. Thanking you Kind Regards Sabrina Baker

I am so sick of no customer service from st George bank ..over it OK

You are now not assisting customer with service..you ring 133330 & all the shitty recording (no humans to talk to as you want to save money

St George on the 5th may blocked a payment via visa my Visa Card to Australia Post Travel on "security" grounds. I got a text asking me to ring. Who to ring? The digital assistant is the only source offered and being a computer not a human cannot handle personal problems. I need to speak to a human. Give me a telephone number to do this.

I have a new card the sticker on it says how to activate and add pin number.I have activated the card but nowhere to put in pin number.

Good Day my concern is about my savings.. somebody use my card yesterday amounting to $187.50

I have phone 5 times and was told that my $900 car loan refund cheque was going to be mailed to me. I paid out the car loan last year and st George is having trouble refunding the over payment.