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Sandro Paris
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Sandro Paris
Complaints

The best way to resolve complaints with
Sandro Paris

Sandro Paris is a fashion brand known for its contemporary designs and high-quality clothing. With a wide range of products including dresses, tops, and accessories, customers can find stylish options for any occasion. Some common complaints about Sandro Paris include issues with customer service, delivery delays, and sizing inconsistencies. However, the brand continues to attract customers with its trendy and fashionable offerings.

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Sandro Paris

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Sandro Paris

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Sandro Paris
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Double charged for one top

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Céline
Double charged for one top

Céline

July 15, 2024

Financial loss, inconvenience

Outcome Sought

Apology

Compensation

Other

Retail

Refund denied due to missing label

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Refund denied due to missing label

Michelle

Customer upset, shocked, and saddened

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Sandro Paris

To Listen

Live Campaign
Do you manage complaints for
Sandro Paris
?
Retail

Double charged for one top

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Céline

Céline

July 15, 2024

Customer seeks refund for duplicate charge on sandro paris top, contacted customer service but no response or refund received.
I visited Sandro in Barcelona on July 3 and bought 2 tops. When I came home in the Netherlands I noticed that one of the tops had been charged twice. Given that I am no longer able to visit te store, I would like to receive the money back on the same bank account as used to pay for it. I have already contacted customer service about this and they said they would contact the store, but it’s been a while and I did not get my money back, nor do they reply to my reminder email. Invoice # FS005301/00003926
Retail

Refund denied due to missing label

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle

Michelle

Customer seeks £638 refund from sandro paris for 2 dresses returned with tags, but denied refund due to missing tags.
I ordered 2 items on 25th April and they arrived in the post on 26th April, 1 dress costing £309 and another dress costing £329. I tried them on for less than 30 seconds as they were too large, I placed them back into the small layer of tissue paper into the same cardboard box they arrived in, no tags were removed or fell off and I taped it up carefully ensuring it was sealed. I booked a UPS collection for the first available day 29th April and they finally arrived back at Sandro on 7th May. I have received an email today which was not clear to me and didn't explain the issue fully but essentially they are not refunding me for either dress as they say the tag is missing from the "item". They haven't clarified which item/s this is for or how much they are taking from my refund. I called them and explained that I tried them on for a very short few seconds and didn't remove anything at all. I was very upset and wanted clarity on how to escalate this issue. They said they cannot speak to the Warehouse who made this decision but can put note on my account and I have to wait now. The email from the warehouse is very unclear, see below but it says that the items will be returned to me... I didn't do anything wrong here, I always take such good care of items I try on and I package them back extremely well. I have received no proof of the labels being missing, no detail on which items they are referring to, I am shocked and saddened that my money can just be kept when I would notice if a label came off and I would tell them this had happened. I would NEVER ever return an item having taken the label off. Why would i then expect a refund if I had done this. I place online orders very regularly and am very versed in this process and I have never once had a decision like this made with anything I have returned. I want a full refund as I am due. I am truthful and honest and haven't done anything to change the items from how they were sent to me. I wish I had photographed the items in the box or video'd me putting them back in the box. This is clearly what I have to do in future to avoid this happening. Which is sad. I cannot be within £638 it is a lot of money and I need this refund. Dear Michelle, We hope this message finds you well. We come back to you regarding the return of your order 820409441. Following the rutinary insepcion of the returns, we have comprovate that your item are not conform to the return policy, cause the have not the original label on it. For this reasons, we can not accept your return. The return parcel og your order 820409441 will be automatically sent back to you in the following days. Please apologize. We remain avavilable if you need any clarification. Thank you for choosing Sandro. Best regards, Maria Sol from Sandro.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Double charged for one top

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Céline
Double charged for one top

Céline

July 15, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Refund denied due to missing label

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Refund denied due to missing label

Michelle

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Sandro Paris

The best way to resolve an issue with 

Sandro Paris

Quick Solutions
Prepared by
Sandro Paris
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Sandro Paris

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
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Sandro Paris
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04
Fair and Free
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Sandro Paris
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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