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Beverley
Cotton On Complaints
The best way to resolve complaints with Cotton On
Cotton On is a popular Australian retail chain that offers a wide range of clothing and accessories for men, women, and children. With numerous stores across the country, customers can find affordable and trendy fashion items. Some common complaints about Cotton On include issues with customer service, delivery delays, and sizing inconsistencies.
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COMPLAINTS SENT THROUGH AJUST
Retail
Wrong size
Unresolved
Sent
6/7/2024
Wrong size
Beverley
•
July 6, 2024
Did not receive gift card
Outcome Sought
Apology
Compensation
Other
Retail
Poor customer service
Closed
16/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alana
Poor customer service
Alana
•
July 1, 2024
Lost potential sale
Outcome Sought
Apology
Compensation
Other
Retail
Staff illegal activity
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Staff illegal activity
Tracey
•
April 10, 2024
Continual harassment
Outcome Sought
Apology
Compensation
Other
Other
Unfriendly staff
Closed
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Choong
Unfriendly staff
Choong
•
February 5, 2024
Bad mood
Outcome Sought
Apology
Compensation
Other
Other
Poor customer service
Closed
Sent
29/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Poor customer service
Jo
•
January 29, 2024
Inconvenience, frustration, feeling disrespected
Outcome Sought
Apology
Compensation
Other
Return process delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shai
Return process delay
Shai
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Return issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Winny
Return issue
Winny
•
Frustration and feeling undervalued
Outcome Sought
Apology
Compensation
Other
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmine
Rude staff behavior
Jasmine
•
Negative shopping experience
Outcome Sought
Apology
Compensation
Other
Partial refund for returned items
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abbie
Partial refund for returned items
Abbie
•
Overdue payment with Klarna
Outcome Sought
Apology
Compensation
Other
Ink security tag not removed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sara
Ink security tag not removed
Sara
•
Poor customer service experience
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Cotton On
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Cotton On
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
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Cotton On
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How to contact
Cotton On
Phone
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Post
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Online
https://help.cottonon.com/hc/en-us/articles/203727480-Contact-Us
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common issues related to
Cotton On
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Cotton On
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