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Oporto
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Oporto
Complaints

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Oporto

Oporto is a fast-food chain in Australia known for its Portuguese-style flame-grilled chicken. With a wide range of menu options, including burgers, wraps, and salads, Oporto aims to cater to various tastes and dietary preferences. Some common complaints about Oporto include long wait times during peak hours, inconsistent food quality, and limited vegetarian and vegan options.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Wrong sauce

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Katelyn
Wrong sauce

Katelyn

February 11, 2024

Made me feel sick

Outcome Sought

Apology

Compensation

Other

Other

Hard plastic in burger

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron
Hard plastic in burger

Aaron

February 10, 2024

Could have chipped teeth

Outcome Sought

Apology

Compensation

Other

Other

Wrong order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yatendra
Wrong order

Yatendra

February 9, 2024

Unable to contact store, no refund or store credit

Outcome Sought

Apology

Compensation

Other

Other

Missing basting, dry chicken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leticia
Missing basting, dry chicken

Leticia

February 7, 2024

Disappointed

Outcome Sought

Apology

Compensation

Other

Other

Soggy buns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Soggy buns

Robert

January 31, 2024

Ruined experience

Outcome Sought

Apology

Compensation

Other

Other

Double charged

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sylvia
Double charged

Sylvia

January 30, 2024

Charged twice for the amount

Outcome Sought

Apology

Compensation

Other

Other

Thin chicken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jess
Thin chicken

Jess

January 14, 2024

Inedible

Outcome Sought

Apology

Compensation

Other

Other

Half full chip packet, white and wet chicken, lack of filling on burger

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Half full chip packet, white and wet chicken, lack of filling on burger

David

January 5, 2024

Customer received less food and unsatisfactory quality

Outcome Sought

Apology

Compensation

Other

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yvonne

Yvonne

Outcome Sought

Apology

Compensation

Other

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aditi

Aditi

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Oporto

To Listen

Live Campaign
Do you manage complaints for
Oporto
?
Other

Wrong sauce

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Katelyn

Katelyn

February 11, 2024

Wrong sauce on wrap, too spicy, made me sick. requesting refund and offer of free wrap.
I ordered a lemon herb wrap however they put the wrong sauce on my wrap as it was too spicy for me and made me feel sick.
Other

Hard plastic in burger

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron

Aaron

February 10, 2024

Customer found hard plastic in their bondi burger meal and wants a replacement and an apology from oporto.
I bought a Bondi burger meal large and there was something hard in my Burger it was abit of harden plastic lucky I didn't chip my teeth. I want this meal replace please as I chucked the the rest in the bin in pitty angry about this
Other

Wrong order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yatendra

Yatendra

February 9, 2024

Customer seeks refund or store credit from oporto for accidentally ordering to wrong store, but store refuses to help.
I have accidently order to the wrong store. However, as soon as, I realized my mistake, I tried to call the to store. But it was straight going to the voicemail. I tried 7- 10 time left messages. Nobody called me back. I tried to call next day but same, phone was going to voicemail. I went to the store after two days and request a refund however they refused saying that they can not do anything in case of online orders. I asked for the store credit but they refused it also.
Other

Missing basting, dry chicken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leticia

Leticia

February 7, 2024

Complaint about oporto: no basting on chicken, dry chicken, unhelpful customer service, no answer when calling back.
Waited 20 minutes for 2 Large Half chicken and chip meals with lemon and herb basting. I got home and there was no basting on the chickens and they were both Dry. I called to speak to someone about it and the lady said she will get someone to speak to me as she just started her shift but she hung up on me, I tried to call back 5 times afterwards and no answer. Not happy!
Other

Soggy buns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert

Robert

January 31, 2024

Customer is complaining about soggy buns and wants a refund of $46 and an apology from oporto.
I have been to opportos to buy 2 double Bondi burgers in the past 2 months , both times the buns were not toasted , and the mayonnaise and peri peri chilli sauce gets into the buns and makes them go all soggy, wich is horrible , both times I bought the food at the bankstown Central and it was horrible coz the bun was all soggy , in total I spent about $46 , and I would like to be refunded, I have bank statements for both orders , I understand that the restaurant is very bizzy , but the soggy wet buns totally ruined the experience for me , I would like a refund please
Other

Double charged

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sylvia

Sylvia

January 30, 2024

Customer seeks a refund of $25.65 from oporto for being charged twice for a single order due to a system error.
On Sunday 28/1/24 approx 4.30pm I went to Oporto Woodbine. I ordered a Tropo meal and 2 x chocolate mouse. I was told the total is $25.65. I paid with Mastercard. I was told that the transaction did not work and it was a system error from their end. I then re entered my credit for the amount of $25.65. Today, Tuesday 30/1/24 I checked my online banking only to find I was charged twice for the amount of $25.65. If you check your in store camera you will see that approx 4.30pm I collected 1 tropo box and 2 chocolate mousses. I can provide proof of online banking showing 2 transactions for 1 product. I would like a refund of $25.65.
Other

Thin chicken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jess

Jess

January 14, 2024

Customer complained about a thin, cold, and inedible piece of chicken. manager dismissed complaint due to low cost.
Pasty piece of chicken that was less than 10mm thickness. Cold. Inedible. Spoke with the manager and was told it only cost me $15 what do I expect. Well, more honestly. I never complain, never take things back but I was over wasting my money on rubbish food and went back. Very disappointed in the service and food.
Other

Half full chip packet, white and wet chicken, lack of filling on burger

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David

David

January 5, 2024

Half full chip packet, white and wet chicken, need replacement meal
Chip packet only half full and chicken was white and wet hardly anything on the burger
Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yvonne

Yvonne

I ordered two family boxes of chips from kotara, what I received half a large box and a medium box, I'm not happy and will not be ordering from this place anymore, I enjoy this product but the delivery was very disappointing.
Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aditi

Aditi

I ordered veg Bondi burger today (15/02/2024) around 5:35pm via drive through, also confirmed again not to put any egg ingredients even because I am allergic to meat and I am pregnant. However, they gave me chicken burger, after having slice I realised it’s not potato patty, I rang the store and the manager not even apologised and said this is what I ordered and disconnect the phone. Though there is a proof on speaker because order done via drive through. I am so much concerned incase anything happens to me or my baby, who will be responsible. What we will call such behaviour. How people running food business could be so careless that they don’t care about someone’s health. The amount of stress that I am going through at the moment is beyond tolerance and the Oporto hardly cares.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Half full chip packet, white and wet chicken, lack of filling on burger

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Half full chip packet, white and wet chicken, lack of filling on burger

David

January 5, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yvonne

Yvonne

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aditi

Aditi

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Arshdeep

Arshdeep

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Test

Test

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nirali

Nirali

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nirali

Nirali

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Khadija

Khadija

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Oporto

The best way to resolve an issue with 

Oporto

Quick Solutions
Prepared by
Oporto
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Oporto

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Oporto
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04
Fair and Free
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Oporto
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

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Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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