Verified
Pie Face
partners with Ajust

Pie Face
Complaints

The best way to resolve complaints with
Pie Face

Pie Face is a popular Australian bakery chain that specialises in savory and sweet pies. With numerous locations across the country, customers can enjoy a wide variety of freshly baked pies, including vegetarian and gluten-free options. While some customers have expressed concerns about the consistency of service and the limited seating options, Pie Face continues to attract a loyal following with its delicious and convenient pie offerings.

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Pie Face

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Pie Face

Have a complaint? Click below to resolve your issue with
Pie Face

Ajust is putting pressuring on
Pie Face
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Poor quality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gregory
Poor quality

Gregory

Dissatisfaction and reconsideration of visits

Outcome Sought

Apology

Compensation

Other

Machine out of service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jesus
Machine out of service

Jesus

Inconvenient disruption to daily routine

Outcome Sought

Apology

Compensation

Other

Machine out of order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Owen
Machine out of order

Owen

Frustration and disrupted daily routine

Outcome Sought

Apology

Compensation

Other

Poor quality food

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Poor quality food

Michael

Disappointment and dissatisfaction

Outcome Sought

Apology

Compensation

Other

Contained plastic foil

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Contained plastic foil

Greg

Health risk and distress

Outcome Sought

Apology

Compensation

Other

Poor quality of pastries

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bonnie
Poor quality of pastries

Bonnie

Dissatisfaction with the purchase

Outcome Sought

Apology

Compensation

Other

Pie underfilled with ingredients

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adam
Pie underfilled with ingredients

Adam

Disappointment and hesitation to purchase

Outcome Sought

Apology

Compensation

Other

Misleading signage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daniel
Misleading signage

Daniel

Dissatisfaction and loss of trust

Outcome Sought

Apology

Compensation

Other

No steak in pies

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeff
No steak in pies

Jeff

Disappointment in meal quality

Outcome Sought

Apology

Compensation

Other

Pies were half-filled

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lyn
Pies were half-filled

Lyn

Dissatisfaction and questioning value

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Pie Face

To Listen

Live Campaign
Do you manage complaints for
Pie Face
?

Poor quality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gregory

Gregory

Customer dissatisfied with the freshness of a purchased pie and seeks assurance of quality improvements.

Machine out of service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jesus

Jesus

Customer complains about a broken coffee machine and requests prompt repair and preventive measures.

Machine out of order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Owen

Owen

Customer complains about the $1 coffee machine being out of order for over a month and requests repairs and compensation.

Poor quality food

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael

Michael

Customer dissatisfied with poor quality food and requests a refund for the purchase.

Contained plastic foil

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg

Greg

Customer received contaminated food with plastic foil and requests a full refund.

Poor quality of pastries

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bonnie

Bonnie

Customer dissatisfied with quality of pastries and requests a refund.

Pie underfilled with ingredients

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adam

Adam

Customer disappointed with pie quality, requesting action to rectify filling issue.

Misleading signage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daniel

Daniel

Customer disappointed by misleading signage and forced to purchase coffee without muffin.

No steak in pies

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeff

Jeff

Customer received pies without steak and requests a refund due to disappointment.

Pies were half-filled

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lyn

Lyn

Customer disappointed with half-filled pies and requests improvement in quality.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
No Live Complaints
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how to raise a complaint with

Pie Face

The best way to resolve an issue with 

Pie Face

Quick Solutions
Prepared by
Pie Face
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Pie Face

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Pie Face
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Pie Face
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Pie Face
Phone
1300 585 066
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Post
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Online
https://pieface.com.au/
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In person
https://stores.pieface.com.au/
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Email
Available for Ajust members.
Complaint Policy
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get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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