Verified
Pie Face
partners with Ajust

Pie Face
Complaints

The best way to resolve complaints with
Pie Face

Pie Face is a popular Australian bakery chain that specialises in savory and sweet pies. With numerous locations across the country, customers can enjoy a wide variety of freshly baked pies, including vegetarian and gluten-free options. While some customers have expressed concerns about the consistency of service and the limited seating options, Pie Face continues to attract a loyal following with its delicious and convenient pie offerings.

Get heard by
Pie Face

Live
Join our campaign

Have a complaint? Click below to resolve your issue with
Pie Face

Have a complaint? Click below to resolve your issue with
Pie Face

Ajust is putting pressuring on
Pie Face
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust

COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Not fresh, over microwaved

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew
Not fresh, over microwaved

Matthew

July 5, 2024

Total waste of money

Outcome Sought

Apology

Compensation

Other

Other

Branch closing early

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julian
Branch closing early

Julian

June 30, 2024

Inconvenience

Outcome Sought

Apology

Compensation

Other

Other

Hot pies causing burns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne
Hot pies causing burns

Dianne

June 28, 2024

Risk of serious burns

Outcome Sought

Apology

Compensation

Other

Other

Hair in food

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Crystal
Hair in food

Crystal

June 16, 2024

Disgust

Outcome Sought

Apology

Compensation

Other

Other

Incorrect pricing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeremy Blythman
Incorrect pricing

Jeremy Blythman

June 3, 2024

Overcharged

Outcome Sought

Apology

Compensation

Other

Other

Hot coffee spilled

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julia
Hot coffee spilled

Julia

May 25, 2024

Stained clothes, scratched glasses

Outcome Sought

Apology

Compensation

Other

Other

Wrong order received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Wrong order received

Karen

May 24, 2024

Received incorrect item

Outcome Sought

Apology

Compensation

Other

Other

Gastric poisoning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Iso
Gastric poisoning

Iso

May 19, 2024

Fell very ill

Outcome Sought

Apology

Compensation

Other

Other

Too hot to eat

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne
Too hot to eat

Dianne

May 6, 2024

Dangerously burning

Outcome Sought

Apology

Compensation

Other

Other

Poor quality pastry

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Poor quality pastry

Peter

May 5, 2024

Burnt lip, unsatisfactory meal

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Pie Face

To Listen

Live Campaign
Do you manage complaints for
Pie Face
?
Other

Not fresh, over microwaved

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew

Matthew

July 5, 2024

Customer unhappy with quality of lamb/rosemary rolls from pie face, seeking money back guarantee and apology for over-microwaved, burnt taste.
Bought 2 lamb / rosemary s/ rolls both were no where near fresh, both were over Microwaved to the point were they had the taste burnt out of them , total waste of money offer a money back guarantee if not satisfied
Other

Branch closing early

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julian

Julian

June 30, 2024

Customer is complaining about morwell branch closing early at 9.30pm, seeking resolution from pie face.
Your morwell branch has stopped opening from 9.30pm which is a disgrace. Total disgrace!
Other

Hot pies causing burns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne

Dianne

June 28, 2024

Customer complained about dangerously hot pies at pie face, staff response was unsatisfactory. urgent need for health and safety education.
Stopped for lunch for a pie, they were so hot could have got third degree burns, I complained to staff who couldn’t care less. Something needs to be done on education for health and safety issues or someone will get seriously burnt
Other

Hair in food

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Crystal

Crystal

June 16, 2024

Customer found hair in chicken & mushroom pie from pie face, seeking refund and apology.
Bought a chicken & mushroom pie and there was hair, inside the pie.
Other

Incorrect pricing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeremy Blythman

Jeremy Blythman

June 3, 2024

Customer upset about being overcharged at pie face for a kids deal, seeking refund of $6.50
You have a kids deal on at wodonga a pie a drink and a donut for $7.50 I got charged nearly $14 I explained to the bloke working there it’s on the bill board inside you shop .. he explained it head office fault and there’s nothing he can do .. I want my money back for what I got charged as you have advised it for $7.50
Other

Hot coffee spilled

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julia

Julia

May 25, 2024

Customer seeks resolution for hot coffee spill at pie face, requesting new cup and lid, no apology received.
On 25/5/24 about 1030 am went to pie face Elizabeth South ( on Philip highway) and bought two xl flat white and a bakery product - the coffees where to hot and walking to the car the lid came off one and I had to put it down it spilt on me the floor my glasses my bakery product - I went in side and asked for a new cup and lid - no apology Not happy. My clothes are stained my new glasses are scratched and coffee half full.
Other

Wrong order received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen

Karen

May 24, 2024

Customer ordered wrong item at pie face, called to complain but was hung up on by staff. upset about incorrect order and rude service.
I went into pie face mildura I ordered a egg and bacon brekkie parcel what I got was a parcel that had egg bacon and baked beans brekkie parcel I rang to complain and was hung up on by the staff member that answered to phone I am sick of indians that work in pie face not getting what u ask for and then Being rude and hanging up on you when you call to lodge a complaint if they can't speak or understand English they shouldn't need working serving australians
Other

Gastric poisoning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Iso

Iso

May 19, 2024

Customer seeks refund and compensation for income loss after contracting gastro from pies purchased on 14 may 2023.
I work as tradesman and eat out quite a bit with other tradespeople at most middays on the date of 14 may 2023 bought 2 pies had few bites an threw em ouT fell very il gastric poisoning
Other

Too hot to eat

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne

Dianne

May 6, 2024

Complaint about dangerously hot pie, requesting adjustment of settings and staff notification.
Pie made too hot to eat they are dangerously burning
Other

Poor quality pastry

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

May 5, 2024

Customer complained about a poorly made steak pie at pie face, rating it 1/10 and vowing to never return.
On Sunday I went into a store for the first time, the shop was neat and tidy, the attendant was professional and courteous. Outside it advertised the bakery items as fresh so I ordered steak pie. I Waa told it had to be heated up I accepted this. It took a minute only. I went to eat it and the filling was so hot it nearly burnt my lip BUT the pasty was doughty, chewy and totally dreadful. My rating for your pies is 1/10 and I will never shop at preface again.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Gastric poisoning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Iso
Gastric poisoning

Iso

May 19, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Overcooked food

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracy
Overcooked food

Tracy

April 27, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Disgusting

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christopher
Disgusting

Christopher

January 10, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Pie Face

The best way to resolve an issue with 

Pie Face

Quick Solutions
Prepared by
Pie Face
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Pie Face

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Pie Face
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Pie Face
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone