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IGA
partners with Ajust

IGA
Complaints

The best way to resolve complaints with
IGA

IGA is a popular Australian supermarket chain that offers a wide range of grocery products. With numerous locations across the country, IGA provides convenience and accessibility to customers. While some complaints may arise regarding pricing, product availability, or customer service, IGA strives to address these concerns and provide a satisfactory shopping experience for all.

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IGA

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IGA

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Selling expired products

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anon
Selling expired products

Anon

May 31, 2024

This issue affected me emotionally and financially as I spend money and can't get a refund or replacement so I lose my money. Devestating. I've decided to stay anon because I don't want to be bullied by the local supa iga in my town.

Outcome Sought

Apology

Compensation

Other

Retail

Quality of products

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee
Quality of products

Jaylee

May 31, 2024

Products going off quickly

Outcome Sought

Apology

Compensation

Other

Retail

Kicked out of shop

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Saxon
Kicked out of shop

Saxon

March 28, 2024

Customer was angry and threatened to sue

Outcome Sought

Apology

Compensation

Other

Employee aggression and discrimination

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Employee aggression and discrimination

John

Feeling disrespected and intimidated

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

IGA

To Listen

Live Campaign
Do you manage complaints for
IGA
?
Retail

Selling expired products

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anon

Anon

May 31, 2024

Customer seeks $2000 e-gift voucher and apology from iga for selling expired products, store blames customer for not checking dates.
Customer seeks $2000 digital e-gift voucher and apology from iga for selling expired products, store blames customer for not checking dates.
Retail

Quality of products

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee

Jaylee

May 31, 2024

Customer seeks $2000 digital e-gift voucher and apology from iga for selling expired products, store blames customer for not checking dates.
I'm sick of buying products like fruit and veg and bread and meat just to have them go off in a day or the meat be off as soon as purchased. I'm seeking $2000 digital e gift voucher emailed to me. When it's bought to attention of the store they say it's my fault because food is in date and I didn't look before buying. This is ridiculous. Meat should not be sold full price the day before use by date or on the day of use by date that is wrong.
Retail

Kicked out of shop

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Saxon

Saxon

March 28, 2024

Customer upset about being kicked out of iga for running out of money, threatening to sue if issue is not resolved.
Ii had a drink on me and some chips and the resit i want in to the shop and they kick me out because i was running out but that's not right so if you fix it or i fix be fucking sueing your ass and the iga i want to is int the city be south tce so im sueing them now or fix it right now

Employee aggression and discrimination

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

Customer feels discriminated against by a male employee's behavior, alleging bullying and aggression, and seeks an explanation and apology.
Very regular customer who has positive interactions with most staff. However i noticed one male employee holds my product as far away from me as possible until time to give my change, he is not doing to this to everyone, in fact places thier items as close as possible after scanning, before accepting payment. He was asked about it when a manager was nearby and he claimed it was because people run off without paying. He claimed he did it to everyone, which was an obvious lie as the person before me did not experience this. He went on to say you can never be to careful. When i asked for a receipt he provided me with one that half blank, the important part showing price was the blank part.i asked for another and he wouldn't give me one, saying he can't. I said i required one because you've accused me of being a thief and i can never be to careful. Around 4 pm on the 27th he was working but not serving, Liam served me and held drink between him and cash register until payment received, then throws receipt in bin before i could ask for it.. He took it out of bin after i asked for it. This was clear aggression and bullying. All forms of violence is unacceptable and these two vigilante extremists are placing other staff in danger with thier violence towards disabled people. All it takes is a facial disfigurement and they go violent. Everyone has the right to be served free of bigotry intimidation and gang stalking. <br /><br />I would like an explanation as why i am tret differently to most customers, why i deserve no respect?<br /><br />I require all staff and customers not to be exposed to the dangerous and aggressive actions of these two.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Selling expired products

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anon
Selling expired products

Anon

May 31, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Quality of products

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee
Quality of products

Jaylee

May 31, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Kicked out of shop

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Saxon
Kicked out of shop

Saxon

March 28, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

IGA

The best way to resolve an issue with 

IGA

Quick Solutions
Prepared by
IGA
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

IGA

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
IGA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
IGA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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