The Good Guys Complaints
The best way to resolve complaints with The Good Guys
The Good Guys is a well-known Australian retail chain that offers a wide range of home appliances and electronics. With numerous stores across the country, they provide customers with a convenient shopping experience. Some common complaints about The Good Guys include issues with product quality, delivery delays, and customer service. However, they strive to address these concerns and provide satisfactory solutions to their customers.
Get heard by The Good Guys

Have a complaint? Click below to resolve your issue with The Good Guys
Have a complaint? Click below to resolve your issue with The Good Guys
COMPLAINTS SENT THROUGH AJUST
Fridge replacement delay

Michael
•
January 29, 2025

Outcome Sought
Apology
Compensation
Other
Delivery did not occur

Abhishek
•
January 29, 2025

Outcome Sought
Apology
Compensation
Other
Delivery service not provided

Marty
•
January 6, 2025

Outcome Sought
Apology
Compensation
Other
Incomplete delivery of fluids

David
•

Outcome Sought
Apology
Compensation
Other
Improper installation

KAREN
•

Outcome Sought
Apology
Compensation
Other
Unable to pick up item

Linton Brian
•

Outcome Sought
Apology
Compensation
Other
Delivery and installation failure

Stacey
•

Outcome Sought
Apology
Compensation
Other
Delayed order delivery

Tolekpeh
•

Outcome Sought
Apology
Compensation
Other
Humiliating treatment from staff

Tanya
•

Outcome Sought
Apology
Compensation
Other
Lack of response to enquiry

Graham
•

Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Good Guys
To Listen
Fridge replacement delay

Michael
•
January 29, 2025

Delivery did not occur

Abhishek
•
January 29, 2025

Delivery service not provided

Marty
•
January 6, 2025

Incomplete delivery of fluids

David
•

Improper installation

KAREN
•

Unable to pick up item

Linton Brian
•

Delivery and installation failure

Stacey
•

Delayed order delivery

Tolekpeh
•

Humiliating treatment from staff

Tanya
•

Lack of response to enquiry

Graham
•

COMPLAINTS RESOLVED THROUGH AJUST
Fridge replacement delay

Michael
•
January 29, 2025

Resolved < 48 hrs
Resolved < 1week
Resolved
Delivery did not occur

Abhishek
•
January 29, 2025

Resolved < 48 hrs
Resolved < 1week
Resolved
Delivery service not provided

Marty
•
January 6, 2025

Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
The Good Guys
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
The Good Guys
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Common issues related to
The Good Guys
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
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