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Juliet
David Jones Complaints
The best way to resolve complaints with David Jones
David Jones is a well-established Australian department store, offering a wide range of products including clothing, accessories, beauty products, homewares, and electronics. With multiple locations across the country, customers can enjoy a convenient shopping experience. While some customers have expressed concerns about pricing and customer service, others appreciate the store's extensive product selection and quality offerings.
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COMPLAINTS SENT THROUGH AJUST
Delivery issues
Closed
27/4/2025
Sent
16/4/2025
Delivery issues
Juliet
•
April 16, 2025
Outcome Sought
Apology
Compensation
Other
Product Quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kiran
Product Quality
Kiran
•
Outcome Sought
Apology
Compensation
Other
Product Quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wei
Product Quality
Wei
•
Outcome Sought
Apology
Compensation
Other
Order not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sally
Order not received
Sally
•
Outcome Sought
Apology
Compensation
Other
Delivery issues regarding cancelled items and charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalie
Delivery issues regarding cancelled items and charges
Natalie
•
Outcome Sought
Apology
Compensation
Other
Customer Service issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Customer Service issue
Maria
•
Outcome Sought
Apology
Compensation
Other
Consumer issue with a product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Archie
Consumer issue with a product
Archie
•
Outcome Sought
Apology
Compensation
Other
Customer Service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Johanna
Customer Service
Johanna
•
Outcome Sought
Apology
Compensation
Other
Contacting customer service for order issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Contacting customer service for order issues
Jenny
•
Outcome Sought
Apology
Compensation
Other
Cleaning and maintenance issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cleaning and maintenance issues
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
David Jones
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
David Jones
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
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David Jones
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How to contact
David Jones
Online
https://www.davidjones.com/contact-us/online-order-enquiries#
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Email
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Complaint Policy
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Common issues related to
David Jones
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Resolving issues with Ajust
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Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
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Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
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Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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