I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Big W Complaints
The best way to resolve complaints with Big W
Big W is a popular Australian retail chain offering a wide range of products, including clothing, electronics, homeware, and groceries. Customers have occasionally expressed concerns about long wait times at checkout, limited stock availability, and occasional difficulties with returns and exchanges. However, Big W continues to be a go-to destination for affordable and diverse shopping options.
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COMPLAINTS SENT THROUGH AJUST
Delayed delivery
Closed
5/3/2025
Sent
23/2/2025
Delayed delivery
Mark
•
February 23, 2025
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Consumer upset about early product release
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kadek
Consumer upset about early product release
Kadek
•
Outcome Sought
Apology
Compensation
Other
Delivery issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rochelle
Delivery issues
Rochelle
•
Outcome Sought
Apology
Compensation
Other
Customer Service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hayley
Customer Service
Hayley
•
Outcome Sought
Apology
Compensation
Other
Inappropriate comments by staff member
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phil
Inappropriate comments by staff member
Phil
•
Outcome Sought
Apology
Compensation
Other
Customer Service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dominique
Customer Service
Dominique
•
Outcome Sought
Apology
Compensation
Other
Customer Service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
TARA
Customer Service
TARA
•
Outcome Sought
Apology
Compensation
Other
Product out of date
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Product out of date
Jane
•
Outcome Sought
Apology
Compensation
Other
Vacuum cleaner warranty exchange issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gillian
Vacuum cleaner warranty exchange issue
Gillian
•
Outcome Sought
Apology
Compensation
Other
Selling embargoed stock
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Selling embargoed stock
Christopher
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Big W
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Big W
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Big W
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How to contact
Big W
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Big W
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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