How do I make a complaint to Exetel?

Ajust is the easiest way to resolve complaints with Exetel. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Exetel. Ajust is fast and free for consumers.

Had a problem with
Exetel
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

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80% Success

30X Faster

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Last updated:

July 23, 2025

Telco

Exetel
Complaints

The best way to resolve complaints with

Exetel

Exetel was established 15 years ago in Australia. Exetel was part of an ACMA audit of telco complaince with compliants-handling rules. 7% of the overall complaints were shared by Exetel and four other providers.

Quick Solutions

How to complain to

Exetel

Tried support already? We’ll take it further.

Exetel

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Exetel

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Telco

Not on best deal

Unresolved

Sent

23/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Thomas

Not on best deal

Thomas

•

April 23, 2024

Uncertain about pricing

Outcome Sought

Apology

Compensation

Other

Telco

Television signal and slow internet

Closed

Sent

5/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Richard

Television signal and slow internet

Richard

•

March 5, 2024

Zero signal on all channels, slow internet connection

Outcome Sought

Apology

Compensation

Other

Telco

Poor performance

Unresolved

Sent

21/1/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sahil

Poor performance

Sahil

•

January 21, 2024

Unable to watch without interruption

Outcome Sought

Apology

Compensation

Other

Telco

Slower than advertised

Closed

16/11/2023

Sent

14/11/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Tim

Slower than advertised

Tim

•

November 14, 2023

Outcome Sought

Apology

Compensation

Other

Telco

connection date delay

Closed

28/9/2023

Sent

25/9/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Alanna

connection date delay

Alanna

•

September 25, 2023

It makes doing my job ten times harder, as I have no internet

Outcome Sought

Apology

Compensation

Other

Telco

internet outage

Closed

26/9/2023

Sent

20/9/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Madeline

internet outage

Madeline

•

September 20, 2023

unable to work or study

Outcome Sought

Apology

Compensation

Other

Additional charge concern

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Francesco

Additional charge concern

Francesco

•

Concern over monthly expenses

Outcome Sought

Apology

Compensation

Other

Internet connection drops

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jason

Internet connection drops

Jason

•

Frequent disconnections

Outcome Sought

Apology

Compensation

Other

Damaged lead in conduit

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

John

Damaged lead in conduit

John

•

Tenants cannot access internet

Outcome Sought

Apology

Compensation

Other

Telco

Charging for inactive service

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Carolyn

Charging for inactive service

Carolyn

•

Financial loss

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Exetel

The best way to resolve an issue with
Exetel

WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

Send your complaint

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to
Exetel

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

Describe the issue and how it affected you

Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.

Consider how you’d like your telco to resolve your complaint

Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.

Gather any materials that support your complaint

Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.

Fast and Easy

Use Ajust to raise a complaint directly with

Exetel

We handle everything for you, get started for free.

Send your complaint

How to contact

Exetel

Phone

02 8030 1000

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Post

N/A

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Online

https://www.exetel.com.au/contact-us

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In person

N/A

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Available for Ajust members.

Complaint Policy

https://www.exetel.com.au/contact-us

Details missing. Help fill in the gaps.

Common issues related to
Exetel

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

Dealing with NBN connection delays

If you are having difficulty with NBN connection issues, whether it’s connecting up a new building, or re-connecting to the NBN after property damage, there are steps you can take to fix the problem. In many cases, you may be able to make a complaint to your telco provider, and Ajust is here to help with those issues.

How to lodge a telecommunication ombudsman complaint (TIO)

Are you dealing with Telstra Complaints, Optus Complaints, or any other telco issues? You’re not alone! The big telcos like Telstra, Optus and Vodafone have tens of thousands of customers across Australia, so it’s not surprising that sometimes things go wrong. If you have a telco complaint you can’t resolve, you can make a telecommunications ombudsman complaint with the TIO by following these simple steps.

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.