I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethan
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Chatime Complaints
The best way to resolve complaints with
Chatime
Chatime is a popular Australian bubble tea franchise known for its wide range of tea-based beverages and toppings. With numerous locations across the country, customers can enjoy a variety of flavors and customise their drinks to their liking. While some customers have expressed concerns about long wait times during peak hours, Chatime continues to attract a loyal customer base with its extensive menu options and convenient locations.
COMPLAINTS SENT THROUGH AJUST
Other
Late order, missing item
Unresolved
Sent
18/5/2024
Late order, missing item
Ethan
•
May 18, 2024
Made customer late, wrong order
Outcome Sought
Apology
Compensation
Other
Other
Rude behavior from staff
Unresolved
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naomi
Rude behavior from staff
Naomi
•
March 30, 2024
Intimidated, onlookers disgusted
Outcome Sought
Apology
Compensation
Other
Leaking drink causing damage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaushall
Leaking drink causing damage
Kaushall
•
Outcome Sought
Apology
Compensation
Other
Quality issue with drink
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leeny
Quality issue with drink
Leeny
•
Drink was undrinkable, wasted money
Outcome Sought
Apology
Compensation
Other
Poor service at store
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bridgette
Poor service at store
Bridgette
•
Missed out on points
Outcome Sought
Apology
Compensation
Other
Unfriendly staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Unfriendly staff behavior
Ann
•
Did not enjoy the service
Outcome Sought
Apology
Compensation
Other
Health and safety concerns
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
L
Health and safety concerns
L
•
Loss of trust in hygiene
Outcome Sought
Apology
Compensation
Other
Wrong drink order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tianna
Wrong drink order
Tianna
•
Allergic reaction risk
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iffat
Poor customer service
Iffat
•
Felt unwelcome and uncomfortable
Outcome Sought
Apology
Compensation
Other
Poor taste
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melisha
Poor taste
Melisha
•
Disappointment with the drink
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Chatime
The best way to resolve an issue with Chatime
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to Chatime
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Chatime
We handle everything for you, get started for free.
How to contact
Chatime
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to Chatime
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
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Chatime
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