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My complaint was closed by Ajust.
—
Rachel
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RAA Complaints
The best way to resolve complaints with
RAA
RAA is a well-established Australian business providing a range of services including insurance, roadside assistance, travel, and motoring advice. With a strong presence in the market, RAA aims to assist customers with their automotive needs. While some customers have expressed concerns about response times and communication, RAA continues to strive for improvement in these areas.
COMPLAINTS SENT THROUGH AJUST
Unresolved claim status
Closed
20/2/2025
Sent
14/2/2025
Unresolved claim status
Rachel
•
February 14, 2025
Significant inconvenience and uncertainty
Outcome Sought
Apology
Compensation
Other
Insurance
Vehicle transport cost
Closed
21/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Vehicle transport cost
Barry
•
June 21, 2024
Left to pay $650
Outcome Sought
Apology
Compensation
Other
Insurance
Incorrect inverter size
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Incorrect inverter size
Adrian
•
June 14, 2024
Loss of money
Outcome Sought
Apology
Compensation
Other
Insurance
Downgrading service level
Closed
1/7/2024
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadia
Downgrading service level
Nadia
•
June 14, 2024
Wants refund for price difference
Outcome Sought
Apology
Compensation
Other
Insurance
Policy cancellation without notice
Closed
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Policy cancellation without notice
Helen
•
May 8, 2024
Unable to renew policies
Outcome Sought
Apology
Compensation
Other
Insurance
Lack of communication and excessive charges
Closed
Sent
8/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Lack of communication and excessive charges
Mark
•
April 8, 2024
No transport, no communication for 9 working days
Outcome Sought
Apology
Compensation
Other
Insurance
Car accident investigation
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Car accident investigation
Rachel
•
April 2, 2024
Delay in resolution, wrongfully accused of liability and of fault.
Outcome Sought
Apology
Compensation
Other
Insurance
Robbed me off
Closed
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ANKIT
Robbed me off
ANKIT
•
February 11, 2024
Angry, disappointed
Outcome Sought
Apology
Compensation
Other
Insurance
Membership benefits
Unresolved
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Membership benefits
David
•
January 31, 2024
Customer will cancel membership
Outcome Sought
Apology
Compensation
Other
Motor Claims Declined
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gurpreet
Motor Claims Declined
Gurpreet
•
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
RAA
The best way to resolve an issue with RAA
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to RAA
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fast and Easy
Use Ajust to raise a complaint directly with
RAA
We handle everything for you, get started for free.
How to contact
RAA
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
https://www.raa.com.au/help-centre/contact-us/general-enquiries
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to RAA
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like
RAA
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
