I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Judith
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RACV
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RACV Complaints
The best way to resolve complaints with RACV
RACV is a well-established Australian automotive club and insurance provider. With a range of services including roadside assistance, insurance coverage, and travel planning, RACV aims to meet the needs of its members. While some customers have expressed concerns about the response time of their roadside assistance service, RACV continues to strive for customer satisfaction and offers various membership options to cater to different needs.
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Have a complaint? Click below to resolve your issue with RACV
Have a complaint? Click below to resolve your issue with RACV
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to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Welcome pack not received
Closed
26/3/2024
Sent
13/3/2024
Welcome pack not received
Judith
•
March 13, 2024
Delay in receiving welcome pack
Outcome Sought
Apology
Compensation
Other
Other
High premiums
Unresolved
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
High premiums
John
•
January 3, 2024
Possible leave RACV
Outcome Sought
Apology
Compensation
Other
Insurance
Tow truck refusal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Tow truck refusal
Michael
•
Delay and inconvenience
Outcome Sought
Apology
Compensation
Other
Insurance
Car not fixed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Car not fixed
Simon
•
Exacerbated ptsd and anxiety
Outcome Sought
Apology
Compensation
Other
Wrong information provided
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Di
Wrong information provided
Di
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Reduced allowance for repairs
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Reduced allowance for repairs
Mark
•
Customer relies on modified car
Outcome Sought
Apology
Compensation
Other
Keys left in the car
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Keys left in the car
Anne
•
Risk of car locking itself
Outcome Sought
Apology
Compensation
Other
Price increase and poor service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Price increase and poor service
Daniel
•
Suffering from financial difficulties
Outcome Sought
Apology
Compensation
Other
Refusal to provide vehicle
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moira
Refusal to provide vehicle
Moira
•
Unable to get replacement vehicle
Outcome Sought
Apology
Compensation
Other
Delays in claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KEN
Delays in claim processing
KEN
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
RACV
To Listen
Live Campaign
Do you manage complaints for
RACV
?
Insurance
Welcome pack not received
Closed
26/3/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Judith
•
March 13, 2024
Customer received help in albury in february, was told a welcome pack would be mailed, but has not received it yet.
Other
High premiums
Unresolved
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
January 3, 2024
Complaint about high premiums, seeking reduced price from racv.
Insurance
Tow truck refusal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
Customer complained about racv not towing car due to missing plates, despite being registered. after arguing, racv agreed to send another truck.
Insurance
Car not fixed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Simon
•
Racv has not fixed car for 8 months, causing extreme stress and anxiety. seeking compensation and immediate car repair.
Wrong information provided
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Di
Di
•
Customer seeks $100 discount and apology after receiving incorrect information and experiencing long hold time during Emergency Home Assist call.
Reduced allowance for repairs
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
Customer seeks an apology from RACV for poor communication regarding car repair assessment, crucial for their mobility as an amputee.
Keys left in the car
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Anne
•
Customer complained about improper towing service, keys left in car, and lack of communication from staff, causing frustration and concern.
Price increase and poor service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Daniel
•
Customer complains about policy price increase, rude service, financial difficulties, and lack of support from RACV, seeking help and an apology.
Refusal to provide vehicle
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moira
Moira
•
Customer complains RACV denied replacement vehicle despite car being 24 months old, citing policy conflict and premature decision-making.
Delays in claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KEN
KEN
•
Customer dissatisfied with claim handling, seeks $720 compensation for expenses due to delays.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Welcome pack not received
Closed
26/3/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Welcome pack not received
Judith
•
March 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
RACV
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
RACV
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
RACV
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
RACV
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
RACV
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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