RACV Complaints
The best way to resolve complaints with RACV
RACV is a well-established Australian automotive club and insurance provider. With a range of services including roadside assistance, insurance coverage, and travel planning, RACV aims to meet the needs of its members. While some customers have expressed concerns about the response time of their roadside assistance service, RACV continues to strive for customer satisfaction and offers various membership options to cater to different needs.
Get heard by RACV
![RACV](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Have a complaint? Click below to resolve your issue with RACV
Have a complaint? Click below to resolve your issue with RACV
COMPLAINTS SENT THROUGH AJUST
Wrong information provided
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Di
•
July 23, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Welcome pack not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Judith
•
March 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
High premiums
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
John
•
January 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Tow truck refusal
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Michael
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Car not fixed
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Simon
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Wrong information provided
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Di
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Reduced allowance for repairs
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Mark
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Keys left in the car
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Anne
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Price increase and poor service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Daniel
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
RACV
To Listen
Wrong information provided
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Di
•
July 23, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Welcome pack not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Judith
•
March 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
High premiums
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
John
•
January 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Tow truck refusal
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Michael
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Car not fixed
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Simon
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Wrong information provided
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Di
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Reduced allowance for repairs
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Mark
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Keys left in the car
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Anne
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Price increase and poor service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Daniel
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
COMPLAINTS RESOLVED THROUGH AJUST
Welcome pack not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Judith
•
March 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516625c96a5a59d48e3ccb5_3Op0n2dePCyaNNgk7d0wxKBau21x9p68rLR20G_ftVE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
RACV
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
RACV
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
Common issues related to
RACV
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)