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Qantas Insurance
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Qantas Insurance
Complaints

The best way to resolve complaints with
Qantas Insurance

Qantas Insurance offers a range of insurance products, including travel, health, and car insurance. With a focus on customer satisfaction, Qantas Insurance aims to provide reliable coverage and efficient claims processing. Whether you're planning a trip or looking for comprehensive insurance options, Qantas Insurance strives to meet your needs.

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Qantas Insurance

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Have a complaint? Click below to resolve your issue with
Qantas Insurance

Have a complaint? Click below to resolve your issue with
Qantas Insurance

Ajust is putting pressuring on
Qantas Insurance
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Insurance

Missing frequent flyer points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson
Missing frequent flyer points

Jackson

October 17, 2023

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Qantas Insurance

To Listen

Live Campaign
Do you manage complaints for
Qantas Insurance
?
Insurance

Missing frequent flyer points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson

Jackson

October 17, 2023

Complaint about missing frequent flyer points from Qantas Health Insurance.
I signed up for Qantas Health Insurance in April/May 2023. As part of the sign up offer, 130,000 frequent flyer points were to be credited to my account sometime approximately 3 months after taking out the policy. The points are yet to be credited to my account so I am hoping you can look into this and fix the issue please.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Insurance

Missing frequent flyer points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson
Missing frequent flyer points

Jackson

October 17, 2023

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Qantas Insurance

The best way to resolve an issue with 

Qantas Insurance

Quick Solutions
Prepared by
Qantas Insurance
WE SUGGEST

For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.

Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.

How to complain to

Qantas Insurance

Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.

01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
Qantas Insurance
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Qantas Insurance
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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