Verified
nib
partners with Ajust

nib
Complaints

The best way to resolve complaints with
nib

nib is a leading Australian health insurance provider, offering a range of coverage options to individuals and families. With a focus on affordability and accessibility, nib aims to provide comprehensive health insurance solutions. Customers may have concerns regarding claim processing, customer service, or policy coverage.

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nib

Have a complaint? Click below to resolve your issue with
nib

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nib
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Insurance

Difficulty changing appointment date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrienne
Difficulty changing appointment date

Adrienne

June 18, 2024

Frustrating, considering moving to another company

Outcome Sought

Apology

Compensation

Other

Insurance

Over debited account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patrice
Over debited account

Patrice

April 12, 2024

Financial loss

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

nib

To Listen

Live Campaign
Do you manage complaints for
nib
?
Insurance

Difficulty changing appointment date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrienne

Adrienne

June 18, 2024

Customer frustrated with difficulty changing appointment, considering switching companies due to poor service.
Today rang Nib city 27 hunter st ,to change today ,our dates for dentist app but , the woman that answers the phone make so difficult to change our app to move forward , we had to cancelled that conversation it’s frustrating.We have been with nib for a while and we don’t use up all we pay .for one phone call to change app and it’s so hard for you .we are thinking of moving to another company. I’m not happy with your service at the moment .
Insurance

Over debited account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patrice

Patrice

April 12, 2024

Customer seeks $142 refund and apology from nib for over debiting account by $8 due to surcharge increase.
Over debited my account. Direct debit on the 28th March and the next debit should occur on the 27th April. The difference is the surcharge which comes into effect on the 14th of April and is negligible only about an $8 monthly increase. I want the $142 back not a credit!

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Insurance

Over debited account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patrice
Over debited account

Patrice

April 12, 2024

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

nib

The best way to resolve an issue with 

nib

Quick Solutions
Prepared by
nib
WE SUGGEST

For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.

Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.

How to complain to

nib

Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.

01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
nib
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
nib
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone