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—
Sian
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AAMI Complaints
The best way to resolve complaints with
AAMI
AAMI is an Australian insurance company that offers a range of insurance products, including car, home, and travel insurance. They have been in operation for several years and have a strong presence in the market. Some common complaints about AAMI include delays in claims processing, difficulties in contacting customer service, and disputes over policy coverage.
COMPLAINTS SENT THROUGH AJUST
High renewal premium
Closed
4/3/2025
Sent
20/2/2025
High renewal premium
Sian
•
February 20, 2025
Financial burden due to high cost
Outcome Sought
Apology
Compensation
Other
Insurance
Assessment discrepancy
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Assessment discrepancy
Ashley
•
July 16, 2024
Vehicle deemed write off
Outcome Sought
Apology
Compensation
Other
Arrogant customer service officer
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Arrogant customer service officer
Trevor
•
July 11, 2024
Long wait time, treated with contempt, unable to quickly sort out refund
Outcome Sought
Apology
Compensation
Other
Insurance
Not solving car issues
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Not solving car issues
Lee
•
July 3, 2024
Lost income
Outcome Sought
Apology
Compensation
Other
Insurance
Unable to contact
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vipin
Unable to contact
Vipin
•
June 16, 2024
Unable to discuss insurance
Outcome Sought
Apology
Compensation
Other
Insurance
Unresolved claim communication issues
Unresolved
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vaidyanathan
Unresolved claim communication issues
Vaidyanathan
•
June 11, 2024
Wasting time, resources, and money, inconvenience to tenants
Outcome Sought
Apology
Compensation
Other
Insurance
Supplementary quote not approved
Unresolved
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Toula
Supplementary quote not approved
Toula
•
June 7, 2024
Delay in completing invoice
Outcome Sought
Apology
Compensation
Other
Claim Delays
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Claim Delays
Keith
•
Outcome Sought
Apology
Compensation
Other
Policy renewal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonina
Policy renewal
Antonina
•
Outcome Sought
Apology
Compensation
Other
Incorrect liability categorisation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Poleta
Incorrect liability categorisation
Poleta
•
Affects insurance premiums and rating
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
AAMI
The best way to resolve an issue with AAMI
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to AAMI
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fast and Easy
Use Ajust to raise a complaint directly with
AAMI
We handle everything for you, get started for free.
How to contact
AAMI
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to AAMI
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like
AAMI
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
