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GIO
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GIO
Complaints

The best way to resolve complaints with
GIO

GIO is an Australian insurance company offering a range of policies including car, home, and travel insurance. With a focus on customer service, GIO aims to provide reliable coverage and claims support. Some common complaints about GIO include delays in claims processing and difficulties in contacting customer service.

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GIO

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GIO

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GIO
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Insurance

Undrawn cheque not reissued

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ken
Undrawn cheque not reissued

Ken

June 6, 2024

Customer has not received payment

Outcome Sought

Apology

Compensation

Other

Insurance

Claim outcome disagreement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrian
Claim outcome disagreement

Adrian

February 21, 2024

Unable to collect car

Outcome Sought

Apology

Compensation

Other

Insurance

Access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Craig
Access

Craig

January 11, 2024

Unable to access both

Outcome Sought

Apology

Compensation

Other

Insurance

Not adding son to policy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carina
Not adding son to policy

Carina

November 6, 2023

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

GIO

To Listen

Live Campaign
Do you manage complaints for
GIO
?
Insurance

Undrawn cheque not reissued

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ken

Ken

June 6, 2024

Customer requesting eft amount from gio for undrawn cheque not reissued, claim number g1462334157.
Claim Number G1462334157 Undrawn cheque not reissued. Please eft amount to bank account details provided.
Insurance

Claim outcome disagreement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrian

Adrian

February 21, 2024

Customer is dissatisfied with gio claim process, believes car is not total loss, wants to collect car and speak to a human.
I lodged a claim for my car with GIO. I dropped the car off for repairs around mid January 2024. Since I was not contacted by the repairer or GIO. I contacted through a call which did not connect me to a human but directed me to check my account and contact the repairer for details. I contacted the repairer he said that the car was a total loss. I do not agree with the outcome as it was a mere paint job. There was no mechanical damage hence I would like to show it to my own repairer. I would like to collect my car asap. But I am unable to speak to a human.
Insurance

Access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Craig

Craig

January 11, 2024

Customer wants access to both policies for their cars.
I have 2 policies 1 in my Name and 1 in my Wife I asked at time of purchasing Cars I have acess to both
Insurance

Not adding son to policy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carina

Carina

November 6, 2023

I paid a policy in February 2023 Annual Premium in about August I asked to add my son to policy as he was going to drive car, this never happened as o bought another car for him to use. I assumed that I didn’t need to take him off the policy and therefore just not pay the extra $200 odd dollars for him to drive the vehicle. I assumed not paying this would just make him not be able to drive car which he didn’t. I never received emails which they say they sent and not they voided my policy and say refund was issued. I never received this information and I’ve been with gio for many many years with many many different cars. Around this time I also tried to buy other cars for my son to drive. I’ve previously been told just don’t pay policy then they drop off the system and auto cancel. So I assumed this would be under same circumstances. I want my original policy for original price I paid for my annual premium reinstated along with all my years service with gio given back to me

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Insurance

Not adding son to policy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carina
Not adding son to policy

Carina

November 6, 2023

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

GIO

The best way to resolve an issue with 

GIO

Quick Solutions
Prepared by
GIO
WE SUGGEST

For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.

Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.

How to complain to

GIO

Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.

01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
GIO
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
GIO
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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