Youi Complaints
The best way to resolve complaints with Youi
Youi is an Australian insurance company that offers a range of insurance products, including car, home, and contents insurance. They have been in operation since 2008 and have a strong online presence. Some common complaints about Youi include delays in claims processing, difficulty in contacting customer service, and high premiums.
Get heard by Youi
Have a complaint? Click below to resolve your issue with Youi
Have a complaint? Click below to resolve your issue with Youi
COMPLAINTS SENT THROUGH AJUST
Claim handling
Sally
•
June 28, 2024
Outcome Sought
Apology
Compensation
Other
Delay in car assessment
Stelios
•
April 24, 2024
Outcome Sought
Apology
Compensation
Other
Cancellation of policy
Ton
•
January 24, 2024
Outcome Sought
Apology
Compensation
Other
Delayed car assessment
Stelios
•
Outcome Sought
Apology
Compensation
Other
Cost of car hire
Tom
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Youi
To Listen
Claim handling
Sally
•
June 28, 2024
Delay in car assessment
Stelios
•
April 24, 2024
Cancellation of policy
Ton
•
January 24, 2024
Delayed car assessment
Stelios
•
Cost of car hire
Tom
•
COMPLAINTS RESOLVED THROUGH AJUST
Delay in car assessment
Stelios
•
April 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Delayed car assessment
Stelios
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Delayed car assessment 3 weeks and assessment still pending
Stelios
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Youi
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
Youi
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
Common issues related to
Youi
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.