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Had a problem with
Bupa
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

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Last updated:
July 23, 2025

Bupa
Complaints

The best way to resolve complaints with
Bupa

Bupa is a leading healthcare provider in Australia, offering a wide range of services including health insurance, aged care, and dental care. With a strong presence in the market, Bupa aims to provide accessible and affordable healthcare solutions to individuals and families. While some customers may have complaints about specific aspects of their experience, Bupa strives to address these concerns and improve their services continuously.

Tried support already? We’ll take it further.

If
Bupa
didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.
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COMPLAINTS SENT THROUGH AJUST

Insurance
Coverage for infant son
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Louis
Coverage for infant son

Louis

May 6, 2024

Denial of coverage for son's medical procedure

Outcome Sought

Apology

Compensation

Other

Overcharged bill
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Francesca
Overcharged bill

Francesca

Outcome Sought

Apology

Compensation

Other

Cancellation request not processed
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Emma
Cancellation request not processed

Emma

Outcome Sought

Apology

Compensation

Other

Difficulty updating payment details
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Difficulty updating payment details

Michael

Significant inconvenience

Outcome Sought

Apology

Compensation

Other

Lack of communication
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rashi
Lack of communication

Rashi

Caused frustration and impacted work

Outcome Sought

Apology

Compensation

Other

Claim denial for hospital bills
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandeep
Claim denial for hospital bills

Sandeep

Threat of legal action and visa issues

Outcome Sought

Apology

Compensation

Other

Low rebate on claims
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Winsome
Low rebate on claims

Winsome

Left out of pocket

Outcome Sought

Apology

Compensation

Other

Insurance
Unsatisfactory care
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kylie
Unsatisfactory care

Kylie

Mother not receiving critical medicine

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with
Bupa

The best way to resolve an issue with
Bupa

WE SUGGEST

For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.

Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.

How to complain to
Bupa

Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.

01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fast and Easy

Use Ajust to raise a complaint directly with
Bupa

We handle everything for you, get started for free.

How to contact
Bupa

Phone
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Post
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Online
https://www.bupa.com.au/contact-us
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common issues related to
Bupa

Coming soon!
GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others resolving complaints with Ajust

Still waiting on a fix? Take matters into your own hands.

Ajust helps you file a professional complaint that gets routed to the right place.

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