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COMPLAINTS SENT THROUGH AJUST

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Loss of power to downstairs lighting circuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Graeme
Loss of power to downstairs lighting circuit

Graeme

November 21, 2023

Unable to activate downstairs lighting circuit

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

DMC Electrical and Energy

To Listen

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DMC Electrical and Energy
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Loss of power to downstairs lighting circuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Graeme

Graeme

November 21, 2023

Customer is making a complaint about loss of power to downstairs lighting circuit after installation of solar panels by dmc electrical and energy pty ltd.
We commissioned DMC Electrical and Energy Pty Ltd (DMC) to install 15 solar panels, including an inverter, in August 2009. We were invoiced for this work on 08 August 2023 following completion of the install and the account was duly and promptly settled. On 29 September 2023, we embarked on a holiday overseas for three weeks and had our son babysit the house whilst we were absent, during which time he experienced loss of power to the downstairs lighting circuit, which was temporarily reinstated by re-engaging that circuit RCD at the main switchboard however, the RCD continued to trip and ultimately the downstairs lighting circuit was unable to be re-activated. Upon our return from overseas during week ending 27 October 2023, we contacted DMC Electrical and Energy Pty Ltd and requested the attendance of an Electrician to investigate the problem. The Electrician attended the property on or about 27 October 2023, and installed a replacement RCD to this downstairs lighting circuit, following which, the lights operated again. This circuit operated satisfactorily for 7 to 10 days, then again presented with problems whereby the RCD continued to trip. We requested DMC dispatch an electrician to investigate the problem, and the same individual (the installer) attended the property on 14 November 2023, spending some 4 hours on site and declaring that he did not know what the problem was, as there appeared to be a "dead short" in the circuit. He undertook to return to the property the following day with his apprentice and review the issue further. There was no attendance by that person on the following day, and that evening of 15 November 2023, as we had not heard from DMC, I sent a SMS to the Office Manager Kelly, stating "Regarding the current problem with no light circuit active for downstairs lights in our property property located at 42 Lakelands Drive, Merrimac, Qld, 4226, following the installation of additional solar panels, I confirm that I remain to hold accountable your company to rectify this deficiency, as it did not exist prior to the recent install. Let this record stand." There has subsequently been no further contact from DMC, so the matter needs to be escalated to a dispute and/or serious complaint status. Contact details for DMC are as follows: Office Manager Kelly (?) mobile phone No. 0481 841 443 Business Address : 46-16 Crescent Avenue, Mermaid Beach, Qld, 4218 A further business address is 9 Tanah Merah Avenue, Tanah Merah, Qld, 4128 email: alex@dmcelectricalandenergy.com ABN : 65 640 471 987 Electrical Lic. : 79165 Solar Lic. : A4227659 As it appears the Company is now ignoring our dilemma, the matter appears necessary to escalate to a formal complaint, if not a commercial dispute.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Loss of power to downstairs lighting circuit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Graeme
Loss of power to downstairs lighting circuit

Graeme

November 21, 2023

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

DMC Electrical and Energy

The best way to resolve an issue with 

DMC Electrical and Energy

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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

DMC Electrical and Energy

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

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Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

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