I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raquel
Origin Energy is a large energy retailer. Origin is the biggest supplier of electricity and the 2nd biggest supplier of gas to residential customers in the south-eastern part of Australia. Origin had the most customer complaints reported by the regulator in 2021-22 (over 20,000), but this number had dropped from almost 30,000 the year before. Origin is reliable at resolving complaints sent through Ajust.
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Origin Energy
92
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Origin Energy
complaints we’ve resolved
Energy
Grant application may be denied
Closed
29/11/2023
Sent
21/11/2023
Grant application may be denied
Submitted for
Raquel
Closed
November 29, 2023
Energy
Bill delivery issue
Closed
27/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alicia
Bill delivery issue
Submitted for
Alicia
Closed
November 27, 2023
Energy
Order cancellation
Closed
24/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Order cancellation
Submitted for
Kerry
Closed
November 24, 2023
Energy
Refund not received
Closed
30/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Refund not received
Submitted for
Kerry
Closed
November 30, 2023
Energy
Life support flag removal
Closed
20/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Life support flag removal
Submitted for
Thomas
Closed
November 20, 2023
Energy
overdue account
Closed
21/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
overdue account
Submitted for
Elizabeth
Closed
September 21, 2023
Energy
Other
Closed
13/9/2023
Sent
7/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Other
Submitted for
John
Closed
September 13, 2023
Energy
Other
Closed
30/9/2023
Sent
6/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corrie
Other
Submitted for
Corrie
Closed
September 30, 2023
Energy
Other
Closed
5/9/2023
Sent
4/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammad
Other
Submitted for
Mohammad
Closed
September 5, 2023
Energy
Other
Closed
13/9/2023
Sent
28/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Evan
Other
Submitted for
Evan
Closed
September 13, 2023
Energy
Other
Closed
4/9/2023
Sent
22/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ellen
Other
Submitted for
Ellen
Closed
September 4, 2023
Energy
Delay in reconfiguration
Closed
24/8/2023
Sent
18/8/2023
After a delay with meter configuration for solar, by both Origin and Jemena, frustration took over for me and my wife, mind you in all fairness to both companies, the hold up was one PDF file that would not open, but in anycase I was not informed until after I contacted Ajus. So in desperation I was looking around the net to see what help is available. I found Ajust the knight in shining armour, I did nothing more than send them the details to my situstion, they immediately got on their white horse and rode at full gallop to remedy the situation for my wife and I. It did not take them very long before they helped correct the problem.
Thank you Ajust and all involved we are happy that with your effort, problem is solved. Thumbs up all the way
Charles and Antonia.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles and Antonia
Delay in reconfiguration
Submitted for
Charles and Antonia
Closed
August 24, 2023
Energy
Fees / Payments
Closed
9/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sholto
Fees / Payments
Submitted for
Sholto
Closed
August 9, 2023
Energy
Fees / Payments
Closed
25/8/2023
Sent
8/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Fees / Payments
Submitted for
Linda
Closed
August 25, 2023
Energy
Fees / Payments
Closed
10/8/2023
Sent
4/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vivek
Fees / Payments
Submitted for
Vivek
Closed
August 10, 2023
Energy
Customer Service
Closed
14/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Customer Service
Submitted for
Ian
Closed
August 14, 2023
Energy
Fees / Payments
Closed
28/7/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Fees / Payments
Submitted for
Kim
Closed
July 28, 2023
Energy
Connection / Supply
Closed
15/8/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jon
Connection / Supply
Submitted for
Jon
Closed
August 15, 2023
Energy
Connection / Supply
Closed
16/8/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Connection / Supply
Submitted for
Rachel
Closed
August 16, 2023
Energy
Connection / Supply
Closed
12/7/2023
Sent
11/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Connection / Supply
Submitted for
Simon
Closed
July 12, 2023
Energy
Fees / Payments
Closed
12/7/2023
Sent
29/6/2023
to live better
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Si
Fees / Payments
Submitted for
Si
Closed
July 12, 2023
Energy
Connection / Supply
Closed
9/7/2023
Sent
26/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shawn
Connection / Supply
Submitted for
Shawn
Closed
July 9, 2023
Energy
Fees / Payments
Closed
30/6/2023
Sent
23/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Syed
Fees / Payments
Submitted for
Syed
Closed
June 30, 2023
Energy
Fees / Payments
Closed
21/6/2023
Sent
30/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lachlan
Fees / Payments
Submitted for
Lachlan
Closed
June 21, 2023
Energy
Fees / Payments
Closed
18/6/2023
Sent
19/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Isaiah
Fees / Payments
Submitted for
Isaiah
Closed
June 18, 2023
Energy
Fees / Payments
Closed
23/5/2023
Sent
16/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Fees / Payments
Submitted for
Kim
Closed
May 23, 2023
Energy
Fees / Payments
Closed
3/6/2023
Sent
14/5/2023
After numerous attempts over past 5 days,waiting up to 25minutes for response,service leaves lot to be desired
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosemary
Fees / Payments
Submitted for
Rosemary
Closed
June 3, 2023
Energy
Fees / Payments
Closed
10/5/2023
Sent
4/5/2023
I thought they were a good company until they did this sometimes I believe there bills are a little too high when I compare them to my family members bills & my usage but I'm really frustrated with this situation because no-one deserves to be taken advantage of & used like they are are doing to me
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Fees / Payments
Submitted for
Ashley
Closed
May 10, 2023
Energy
Connection / Supply
Closed
4/5/2023
Sent
26/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jomelca
Connection / Supply
Submitted for
Jomelca
Closed
May 4, 2023
Energy
Customer Service
Closed
7/5/2023
Sent
23/4/2023
Dealing with origin has been the worse experience and company I have dealt with in my entire life.
They re neg on past agreements, go back on their word( (even when I have email proof), lack any common sense and are not compassionate to the extenuating circumstance impacting their customers.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christian
Customer Service
Submitted for
Christian
Closed
May 7, 2023
Energy
Connection / Supply
Closed
3/4/2023
Sent
20/3/2023
They've been nice enough to deal with but there was a lot of issues connecting my services so I do question whether I'm connected properly and if that's why my bill is so high. Because I could be paying for someone else's electricity as well as my own.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Connection / Supply
Submitted for
Andrew
Closed
April 3, 2023
Energy
Fees / Payments, Marketing / Information
Closed
21/3/2023
Sent
15/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Fees / Payments, Marketing / Information
Submitted for
Lynette
Closed
March 21, 2023
Energy
Fees / Payments
Closed
Sent
30/5/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Fees / Payments
Submitted for
David
Closed
Energy
Other
Closed
Sent
19/5/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Other
Submitted for
Jessica
Closed
Energy
Customer Service
Closed
Sent
14/2/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
Customer Service
Submitted for
George
Closed
Energy
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jitendra
Other
Submitted for
Jitendra
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Origin Energy
complaint
Complaint Policy
www.originenergy.com.au/wp-content/uploads/Standard-Complaints-Dispute-Resolution-Procedure-v5.pdf
Details missing. Help fill in the gaps.
Hardship Assistance
www.originenergy.com.au/billing-payments/financial-support/
Details missing. Help fill in the gaps.
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Origin Energy
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Origin Energy
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How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.