Origin Energy complaints

The best way to resolve complaints with Origin Energy. Fast, fair and free for consumers.

Origin Energy is a large energy retailer. Origin is the biggest supplier of electricity and the 2nd biggest supplier of gas to residential customers in the south-eastern part of Australia. Origin had the most customer complaints reported by the regulator in 2021-22 (over 20,000), but this number had dropped from almost 30,000 the year before. Origin is reliable at resolving complaints sent through Ajust.

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Origin Energy
92
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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Origin Energy

complaints we’ve resolved

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Energy

Grant application may be denied

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Raquel
Energy

Bill delivery issue

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My complaint was closed by Ajust.
Alicia
Energy

Order cancellation

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My complaint was closed by Ajust.
Kerry
Energy

Refund not received

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My complaint was closed by Ajust.
Kerry
Energy

Life support flag removal

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My complaint was closed by Ajust.
Thomas
Energy

overdue account

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My complaint was closed by Ajust.
Elizabeth
Energy

Other

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My complaint was closed by Ajust.
John
Energy

Other

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My complaint was closed by Ajust.
Corrie
Energy

Other

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My complaint was closed by Ajust.
Mohammad
Energy

Other

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My complaint was closed by Ajust.
Evan
Energy

Other

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My complaint was closed by Ajust.
Ellen
Energy

Delay in reconfiguration

After a delay with meter configuration for solar, by both Origin and Jemena, frustration took over for me and my wife, mind you in all fairness to both companies, the hold up was one PDF file that would not open, but in anycase I was not informed until after I contacted Ajus. So in desperation I was looking around the net to see what help is available. I found Ajust the knight in shining armour, I did nothing more than send them the details to my situstion, they immediately got on their white horse and rode at full gallop to remedy the situation for my wife and I. It did not take them very long before they helped correct the problem. Thank you Ajust and all involved we are happy that with your effort, problem is solved. Thumbs up all the way Charles and Antonia.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charles and Antonia
Energy

Fees / Payments

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My complaint was closed by Ajust.
Sholto
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Linda
Energy

Fees / Payments

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My complaint was closed by Ajust.
Vivek
Energy

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Energy

Connection / Supply

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My complaint was closed by Ajust.
Jon
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rachel
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Simon
Energy

Fees / Payments

to live better
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My complaint was closed by Ajust.
Si
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shawn
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Syed
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lachlan
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Isaiah
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Energy

Fees / Payments

After numerous attempts over past 5 days,waiting up to 25minutes for response,service leaves lot to be desired
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My complaint was closed by Ajust.
Rosemary
Energy

Fees / Payments

I thought they were a good company until they did this sometimes I believe there bills are a little too high when I compare them to my family members bills & my usage but I'm really frustrated with this situation because no-one deserves to be taken advantage of & used like they are are doing to me
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ashley
Energy

Connection / Supply

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My complaint was closed by Ajust.
Jomelca
Energy

Customer Service

Dealing with origin has been the worse experience and company I have dealt with in my entire life. They re neg on past agreements, go back on their word( (even when I have email proof), lack any common sense and are not compassionate to the extenuating circumstance impacting their customers.
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My complaint was closed by Ajust.
Christian
Energy

Connection / Supply

They've been nice enough to deal with but there was a lot of issues connecting my services so I do question whether I'm connected properly and if that's why my bill is so high. Because I could be paying for someone else's electricity as well as my own.
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My complaint was closed by Ajust.
Andrew
Energy

Fees / Payments, Marketing / Information

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My complaint was closed by Ajust.
Lynette
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jessica
Energy

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George
Energy

Other

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My complaint was closed by Ajust.
Jitendra
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.

How to make your

Origin Energy

complaint

Your options for contacting

Origin Energy

to resolve a complaint.

Phone
13 24 61
Details missing. Help fill in the gaps.
Post
GPO Box 1199, Adelaide SA 5001
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In person
N/A
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Online
www.originenergy.com.au/contact-us/general-enquiries/
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Complaint Policy
www.originenergy.com.au/wp-content/uploads/Standard-Complaints-Dispute-Resolution-Procedure-v5.pdf
Details missing. Help fill in the gaps.
Hardship Assistance
www.originenergy.com.au/billing-payments/financial-support/
Details missing. Help fill in the gaps.
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Issues related to

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