I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jisoo
Alinta Energy Complaints
The best way to resolve complaints with Alinta Energy
Alinta Energy is a large retailer of electricity and gas. Although it’s not one of the 3 biggest energy retailers, Alinta has been consistently growing its customer numbers in recent years. In Ajust’s experience, Alinta’s complaint process is not as efficient as other providers. Alinta often asks for details to be confirmed, which slows down the resolution process. Alinta’s resolution rate is below the industry average for Ajust complaints.
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COMPLAINTS SENT THROUGH AJUST
Damaged gas valve
Closed
6/2/2025
Sent
31/1/2025
Damaged gas valve
Jisoo
•
January 31, 2025
Potential safety hazard and gas leaks
Outcome Sought
Apology
Compensation
Other
Billing discrepancies
Closed
14/1/2025
Sent
4/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Billing discrepancies
•
January 4, 2025
Potential issues with upcoming due date
Outcome Sought
Apology
Compensation
Other
The amount is wrong on the bill
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Syed Mavia
The amount is wrong on the bill
Syed Mavia
•
July 8, 2024
I am living with my wife and working 14 days on site and only 7 days I had stayed at my home how come i got this much bill ?
Outcome Sought
Apology
Compensation
Other
Energy
Charged plan delay
Unresolved
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
STUART
Charged plan delay
STUART
•
June 11, 2024
1 month delay
Outcome Sought
Apology
Compensation
Other
Energy
Long process
Closed
26/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Long process
Robert
•
June 4, 2024
Wasted time
Outcome Sought
Apology
Compensation
Other
Energy
Lack of customer service
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Lack of customer service
Tony
•
May 24, 2024
Customer is perturbed
Outcome Sought
Apology
Compensation
Other
Energy
Cost-effective energy plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Cost-effective energy plan
Marie
•
April 30, 2024
Customer concerned about cost
Outcome Sought
Apology
Compensation
Other
Energy
Money transfer
Unresolved
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Evelyn
Money transfer
Evelyn
•
April 13, 2024
Money not returned
Outcome Sought
Apology
Compensation
Other
Energy
Reinstatement of hardship plan
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Reinstatement of hardship plan
Jaylee
•
April 3, 2024
Kicked from program, can't survive
Outcome Sought
Apology
Compensation
Other
Energy
Unauthorized switch to agl
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicole
Unauthorized switch to agl
Nicole
•
April 2, 2024
Data security breach
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Alinta Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Alinta Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Alinta Energy
We handle everything for you, get started for free.
How to contact
Alinta Energy
Online
https://www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/contact-us
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/complaints-and-disputes/
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Common issues related to
Alinta Energy
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Alinta Energy
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
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AGL
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EnergyAustralia
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Origin Energy
Origin Energy
Origin Energy