I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aharon
Alinta Energy is a large retailer of electricity and gas. Although it’s not one of the 3 biggest energy retailers, Alinta has been consistently growing its customer numbers in recent years. In Ajust’s experience, Alinta’s complaint process is not as efficient as other providers. Alinta often asks for details to be confirmed, which slows down the resolution process. Alinta’s resolution rate is below the industry average for Ajust complaints.
Have a complaint?
Alinta Energy
85
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Alinta Energy
complaints we’ve resolved
Energy
Estimated bill
Closed
16/11/2023
Sent
2/11/2023
Estimated bill
Submitted for
Aharon
Closed
November 16, 2023
Energy
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.
Closed
11/10/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aristomenios
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.
Submitted for
Aristomenios
Closed
October 11, 2023
Energy
Fees / Payments
Closed
17/7/2023
Sent
26/6/2023
Please be aware this company they are not honest..
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cynthia
Fees / Payments
Submitted for
Cynthia
Closed
July 17, 2023
Energy
Fees / Payments
Closed
2/6/2023
Sent
12/5/2023
Please do not trust them they make promises they cant keep and no one is there to help if they make a mistake
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amel
Fees / Payments
Submitted for
Amel
Closed
June 2, 2023
Energy
Fees / Payments
Closed
28/2/2023
Sent
13/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nichola
Fees / Payments
Submitted for
Nichola
Closed
February 28, 2023
Energy
Fees / Payments
Closed
4/1/2023
Sent
20/12/2022
Most of the people at Alinta are wonderful and try to help. Unfortunately they don't have any discretion to make decisions and you cant talk with the decision makers.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Fees / Payments
Submitted for
Peter
Closed
January 4, 2023
Energy
Fees / Payments
Closed
31/12/2022
Sent
1/12/2022
From my experience with this company I would never tell my friends to join or go there I will leave this company and go somewhere else
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Fees / Payments
Submitted for
Shane
Closed
December 31, 2022
Energy
Fees / Payments
Closed
7/12/2022
Sent
30/11/2022
Good pay on time discount, but poor very poor customer service. Take away concession we are legally entitled to for their own profit. Un-Australian to cheat by deception
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reginald
Fees / Payments
Submitted for
Reginald
Closed
December 7, 2022
Energy
Connection / Supply
Closed
5/12/2022
Sent
28/11/2022
Very poor customer service expenses
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yanfang
Connection / Supply
Submitted for
Yanfang
Closed
December 5, 2022
Energy
Fees / Payments
Closed
28/11/2022
Sent
21/11/2022
They don't even try to fix the issue! You can always contacts them, and they will process but won't do anything about it. So bad!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Klimentina
Fees / Payments
Submitted for
Klimentina
Closed
November 28, 2022
Energy
Fees / Payments
Closed
15/11/2022
Sent
1/11/2022
Very easy to use Ajust's website to make a complaint.
Alinta energy are an appalling company with zero customer service acumen and riddled with incompetence
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Fees / Payments
Submitted for
James
Closed
November 15, 2022
Energy
Fees / Payments
Closed
27/10/2022
Sent
20/10/2022
This company is no responsible.
They never send the bill on time . What they sent is over due bill and charge double. They never ever listen to the customer and never ever solve the any issues at all. Better not choose this.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suossobalet
Fees / Payments
Submitted for
Suossobalet
Closed
October 27, 2022
Energy
Fees / Payments
Closed
Sent
16/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Qaraniqio
Fees / Payments
Submitted for
Qaraniqio
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Alinta Energy
complaint
Online
https://www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/contact-us
Details missing. Help fill in the gaps.
Complaint Policy
www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/complaints-and-disputes/
Details missing. Help fill in the gaps.
Hardship Assistance
www.alintaenergy.com.au/nsw/help-and-support/help-and-support/billing-and-pricing/hardship-and-financial-support/
Details missing. Help fill in the gaps.
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02
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03
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