I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Syed Mavia
Verified
Alinta Energy
partners with Ajust
Alinta Energy Complaints
The best way to resolve complaints with Alinta Energy
Alinta Energy is a large retailer of electricity and gas. Although it’s not one of the 3 biggest energy retailers, Alinta has been consistently growing its customer numbers in recent years. In Ajust’s experience, Alinta’s complaint process is not as efficient as other providers. Alinta often asks for details to be confirmed, which slows down the resolution process. Alinta’s resolution rate is below the industry average for Ajust complaints.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
The amount is wrong on the bill
Unresolved
Sent
8/7/2024
The amount is wrong on the bill
Syed Mavia
•
July 8, 2024
I am living with my wife and working 14 days on site and only 7 days I had stayed at my home how come i got this much bill ?
Outcome Sought
Apology
Compensation
Other
Energy
Charged plan delay
Unresolved
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
STUART
Charged plan delay
STUART
•
June 11, 2024
1 month delay
Outcome Sought
Apology
Compensation
Other
Energy
Long process
Closed
26/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Long process
Robert
•
June 4, 2024
Wasted time
Outcome Sought
Apology
Compensation
Other
Energy
Lack of customer service
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Lack of customer service
Tony
•
May 24, 2024
Customer is perturbed
Outcome Sought
Apology
Compensation
Other
Energy
Cost-effective energy plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Cost-effective energy plan
Marie
•
April 30, 2024
Customer concerned about cost
Outcome Sought
Apology
Compensation
Other
Energy
Money transfer
Unresolved
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Evelyn
Money transfer
Evelyn
•
April 13, 2024
Money not returned
Outcome Sought
Apology
Compensation
Other
Energy
Reinstatement of hardship plan
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Reinstatement of hardship plan
Jaylee
•
April 3, 2024
Kicked from program, can't survive
Outcome Sought
Apology
Compensation
Other
Energy
Unauthorized switch to agl
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicole
Unauthorized switch to agl
Nicole
•
April 2, 2024
Data security breach
Outcome Sought
Apology
Compensation
Other
Energy
High bill amount
Unresolved
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
High bill amount
Mary
•
March 1, 2024
Customer charged double usual amount
Outcome Sought
Apology
Compensation
Other
Energy
Compensation claim form needed
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Compensation claim form needed
Phillip
•
February 29, 2024
Food in freezers and fridge thrown out
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Alinta Energy
To Listen
Live Campaign
Do you manage complaints for
Alinta Energy
?
The amount is wrong on the bill
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Syed Mavia
Syed Mavia
•
July 8, 2024
Customer received incorrect bill, requesting original bill.
They have sent me the bill which is not belong to me
Energy
Charged plan delay
Unresolved
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
STUART
STUART
•
June 11, 2024
Customer requesting installation of new plan due to delay in activation.
I HAVE CHARGED PLAN AND IT WILL TAKE 1 MONTH TO COME INTO EFFECT
Energy
Long process
Closed
26/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
June 4, 2024
Customer frustrated with lengthy process and unimpressed with customer service, plans to switch to induction stove in next property.
Not sure how long I wasted 2day trying to open an A/c and hav a.removd gas meter ordered, but far too long.
Definitely not impressed wth.the long winded intro I had to put up with each time I called. Also th absurd dialogue I had to listen to and agree to, sounds like who ever suggested it was a retired ( or fired) kindergarten teacher. The rest of my ordeal.wil take too long to explain.
Next property wil hav an induction stove.
Energy
Lack of customer service
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Tony
•
May 24, 2024
Customers frustrated with lack of response and communication from alinta energy, threatening to switch suppliers due to perceived focus on profit over customer satisfaction.
I'm watching ACA and really perturbed at your lack of action to this customers problem.When are you going to acknowledge that we as customers need to TALK to to someone at times
I want a response otherwise I'm changing my supplier.Like all
companies these days it's all about the Bottom Line .and aren't we as paying customers getting so pissed off
Energy
Cost-effective energy plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Marie
•
April 30, 2024
Customer seeks review of energy plan for cost-effectiveness after being with alinta energy for over a year.
I'm worried that I might not be on the most cost-effective plan for my home energy needs. Having been with Alinta Energy for over a year, and given the increasing cost of living, I'm keen to ensure I'm getting the best deal possible. Could Alinta Energy please check my account and inform me if there is a more affordable plan that suits my requirements?
Energy
Money transfer
Unresolved
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Evelyn
Evelyn
•
April 13, 2024
Customer accidentally transferred money to old account, requesting refund and apology.
We have accidentally transferred money into an old Gas account and it has not returned.
we havnt had that account for over two years.
Energy
Reinstatement of hardship plan
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Jaylee
•
April 3, 2024
Customer seeks $3150 bill wiped and apology from alinta energy after being kicked from hardship program due to centrelink error.
I was on a hardship plan where they matched my payments. Centrelink stopped my payments to alinta without my consent which resulted in me being kicked from the hardship programe. I've tried to get it reinstated and they're saying I'm not eligible because it's trial. If it is still going I'd like to be put back on I can't survive otherwise. It was no fault of my own why my bill was not being paid as Centrelink stopped the payments without me saying so. If they can't reinstate me I want my whole bill wiped so I can start again. They're a million dollar company. The best they can do is either put me back on the hardship payment where they match my payments or they wipe my $3150 bill and I start again
Energy
Unauthorized switch to agl
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicole
Nicole
•
April 2, 2024
Customer is complaining about agl moving electricity without approval, seeking explanation and apology from alinta energy for data security breach.
I did not approve AGL moving my electricity from Alinta. I just got a SMS from afternoon and an email from AGL this evening. AGL were supposed to put my existing gas on to a better plan. Please explain how Alinta validated my approval, o feel this is a major data security breach.
My complaint with agl:
Agl Complaint 7:37 PM Our interaction id is 2016678383
Energy
High bill amount
Unresolved
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
March 1, 2024
Customer seeks refund and apology from alinta energy for overcharged bill due to faulty meter and delayed resolution.
My complaint is about my JULY-OCTOBER bill 2023
it came to 1407.58 double the amount we usually pay
Alinta found a fault in the meter and changed the meter to a smart meter on 30th January 2024
I was told they will give me the new amount to pay once new meter is put in
Today ive been told i need to still pay the 1407.58 amount
im very upset with this whole process that has been going on so long
ive never had to pay more than $800 over so many years
I hope i can receive help on this as we are very very disappointed with Alinta and sorry i joined up
Mary Testa
Energy
Compensation claim form needed
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Phillip
•
February 29, 2024
Customer seeking compensation claim form for 4-day power outage resulting in food loss, requesting prompt email response from alinta energy.
We require a compensation claim form for power outage on our property at 5 Gardiner way Grantville vic 3984. Our power was out for 4 days as such the food in our two freezers and fridge had to be thrown out.
ACC Alinta
ACC no 103354567
ACC name Mr Phillip Adams
Please email us with the form ASAP to:
Philreconads62@gmail.com
Regards
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Long process
Closed
26/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Long process
Robert
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Cost-effective energy plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Cost-effective energy plan
Marie
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Reinstatement of hardship plan
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Reinstatement of hardship plan
Jaylee
•
April 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Unauthorized switch to agl
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicole
Unauthorized switch to agl
Nicole
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Compensation claim form needed
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Compensation claim form needed
Phillip
•
February 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Power outage
Closed
21/1/2024
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Power outage
John
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Billing
Closed
24/1/2024
Sent
14/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Billing
Karen
•
January 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Money transfer
Closed
13/1/2024
Sent
20/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Money transfer
Richard
•
December 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Estimated bill
Closed
16/11/2023
Sent
2/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aharon
Estimated bill
Aharon
•
November 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.
Closed
11/10/2023
Sent
21/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aristomenios
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.
Aristomenios
•
September 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Alinta Energy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Alinta Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Alinta Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Alinta Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Alinta Energy
Online
https://www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/contact-us
Details missing. Help fill in the gaps.
Complaint Policy
www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/complaints-and-disputes/
Details missing. Help fill in the gaps.
Common issues related to
Alinta Energy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Alinta Energy
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