Alinta Energy complaints

The best way to resolve complaints with Alinta Energy. Fast, fair and free for consumers.

Alinta Energy is a large retailer of electricity and gas. Although it’s not one of the 3 biggest energy retailers, Alinta has been consistently growing its customer numbers in recent years. In Ajust’s experience, Alinta’s complaint process is not as efficient as other providers. Alinta often asks for details to be confirmed, which slows down the resolution process. Alinta’s resolution rate is below the industry average for Ajust complaints.

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VerifiedUnverified
Alinta Energy
85
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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Alinta Energy

complaints we’ve resolved

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Energy

Estimated bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aharon
Energy

My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aristomenios
Energy

Fees / Payments

Please be aware this company they are not honest..
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cynthia
Energy

Fees / Payments

Please do not trust them they make promises they cant keep and no one is there to help if they make a mistake
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amel
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nichola
Energy

Fees / Payments

Most of the people at Alinta are wonderful and try to help. Unfortunately they don't have any discretion to make decisions and you cant talk with the decision makers.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Energy

Fees / Payments

From my experience with this company I would never tell my friends to join or go there I will leave this company and go somewhere else
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shane
Energy

Fees / Payments

Good pay on time discount, but poor very poor customer service. Take away concession we are legally entitled to for their own profit. Un-Australian to cheat by deception
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Reginald
Energy

Connection / Supply

Very poor customer service expenses
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yanfang
Energy

Fees / Payments

They don't even try to fix the issue! You can always contacts them, and they will process but won't do anything about it. So bad!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Klimentina
Energy

Fees / Payments

Very easy to use Ajust's website to make a complaint.
Alinta energy are an appalling company with zero customer service acumen and riddled with incompetence
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
James
Energy

Fees / Payments

This company is no responsible. They never send the bill on time . What they sent is over due bill and charge double. They never ever listen to the customer and never ever solve the any issues at all. Better not choose this.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Suossobalet
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Qaraniqio
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.

How to make your

Alinta Energy

complaint

Your options for contacting

Alinta Energy

to resolve a complaint.

Phone
1300 860 833
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Post
Alinta Energy – Feedback GPO Box 1302 Melbourne VIC 3001
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In person
N/A
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Online
https://www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/contact-us
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Complaint Policy
www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/complaints-and-disputes/
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Hardship Assistance
www.alintaenergy.com.au/nsw/help-and-support/help-and-support/billing-and-pricing/hardship-and-financial-support/
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03

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